“I would rather put zero stars but that's not an option unfortunately
I placed my order on 15th October still haven't received it
I don't have a shipping confirmation just an order confirmation
Tried to contact them to find out where my order is and no response at all
They don't have any other means of contact other than Facebook chat which is not live so again had no response
It's absolutely ridiculous and I'll be contacting trading standards and I'll need to hope that I can get my money back from the bank otherwise I'm 90 quid out of pocket”
“What a great product very easy to install. Just bought d3s led bulbs for my 2014 audi rsq3 what a difference. Quick and easy to install plug and play, dispatch was very quick took a couple of days for item to arrive reasonably priced can't complain. Great job guys fantastic product”
“I purchased many bulbs from autobeam one failed after many years, I thought paying a hefty £40 for 2 x 581 indicator bulbs they would last at least 10-15 years, Autobeam just said out of warranty a bit thoughtless for a customer that's sent a lot of money, I got 2 of eBay £3.99 free delivery every bit as good, save your cash, i wont shop Autobeam again”
“Regardless of the item.. It is absolutely ridiculous that in this day and age your customers cannot contact you via a phone number or email to ask urgent questions or make urgent yet simple ammendments to orders. Using FB Messenger and having to wait a day or two is not acceptable. We won't be purchasing from you again on this basis alone, regardless of the items purchased. Stop hiding behind keyboards and the decency and balls to talk to your customers.”
“The worst company to get a hold of, the worst company to make business with....
After 2 weeks still awaiting for my product,
Initially they had sent out the wrong bulb type for my vehicle....
After persistently messaging them on Facebook messenger (very professional) also the only way to contact them, They sent out my new bulbs
These supposedly were posted a week agoo from Scotland to London, I've had donkeys do that journey in less time....be prepared if there's anything wrong with your items....God help you as they won't. Waste of 300quid”
“Product failed within the two year warranty period but there is no way other than social media to contact them. I do not use social media. Their website does not allow returns outside the 30 day window even when the product is under warranty.”
“Excellent Customer Service!
While it is easy to leave a good review when things go to plan, the true measure of a company's Customer Service is when there is a problem. In this respect AutoBeam's service shined.
Unfortunately I experienced an issue which was not of AutoBeams making. While my order was processed and dispatched promptly, the order was never delivered. Following the requisite period, I escalated my concerns to AutoBeam's Customer Service via their FB page, and within 24hrs, they reverted and processed a full refund.
Fantastic customer focused service and excellent communications. Very reassuring and I am looking forward to ordering again.”
“Great service!
Contacted them before making a purchase on fb and they were really helpful in picking my partners birthday present and making sure I ordered everything correct for size.
Great customer service and awesome, easy to use products. What more could you want”
“Customer service is non existent, once you make an order you’re left on your own. The “live chat” takes days if not weeks between responses so I’m not sure how then can call it that.”
