“Since I first had to deal with Autoglass to replace a rear windscreen, it has been nothing but a nightmare. The glass was broken in September 2024, and now, almost a year later (August 2025), the job is still not properly completed. Please avoid this company if you have any alternative.
After they finally installed the correct windscreen in May 2025, I immediately noticed a loud, high-pitched whistle while driving. I contacted customer service, and a technician confirmed that the installation had not been done properly. They said new plastic parts would need to be ordered and another appointment arranged. Since then, Autoglass has completely disappeared – despite my repeated attempts to get in touch.
To make matters worse, I have a long drive ahead (3 full days of driving), which I’ll now have to do with this constant whistle, even though I had explicitly told them I needed it fixed before leaving.
Thank you, Autoglass – you’ve proven once again just how poor your service is.”
“Disgraceful customer service. You fitted what I was assured was an equivalent windscreen into my 1 month old BMW X5. It is virtually undriveable in sunshine due to excessive reflection and glare. Despite my complaints over several weeks you maintain a stance that the reflection is because the glass is new and decontaminated versus the “old” glass in a 1 month old car! In reality the non-oem glass is not equivalent. Terrible comms, promises of call backs etc. its been super-stressful and I will now be going to financial ombudsman. Avoid them!!”
“⭐☆☆☆☆
Rude Technician and Ongoing Tracker Issue – Extremely Disappointed
I had my windscreen replaced by Autoglass recently. While the actual fitting was satisfactory, the technician’s behaviour from start to finish was shockingly rude and unprofessional. He barely spoke, showed no courtesy, and acted as though he was being forced to do the job. It was an incredibly unpleasant experience.
To make matters worse, during the windscreen replacement, the technician removed my car’s tracker — from who knows where — and failed to reconnect it. Since then, my tracker has been showing that my car is still parked at their Gallions Reach branch, even though I’ve been driving it. I’ve spent over a week trying to get Autoglass to resolve this, and every time I call, I’m told someone will get back to me. No one ever does.
It’s extremely stressful, especially knowing that if my car gets stolen, there’s no way to trace it. I can’t help but feel this was done intentionally — perhaps the technician didn’t like the colour of my car or even the way I looked. Whatever the reason, it’s disgraceful behaviour.
Autoglass seems fine until something goes wrong — and then you see their true colours: dismissive, incompetent, and completely lacking in customer care. I regret trusting them with my vehicle and would not recommend them to anyone.”
“Strongly recommend avoiding this company. They provided a deceptively low quote based on incorrect information, despite having the VIN, and my repeatedly telling him what safety features the car has. The rep repeatedly argued with me that the said features were not on the car. I was also told that the other quotes I received were higher because all seven other companies were padding the bill. THEN, they switched the quote to a much higher amount and made excuses for why the first estimate was wrong. Highly unprofessional and dishonest.”
“Autoglass initially appears to be a good company with slick processes. However if you run into any issue at any stage their customer service is very poor and they care very little about resolving issues or accepting responsibility - I would avoid this company”
