“Absolutely disgraceful experience with Autoglass.
It took over a month just to get a windscreen delivered, with constant delays, no clear answers, and zero accountability. After all that waiting, I was sent to their Shrewsbury location (Morrison Supermarkets, Whitchurch Road, SY1 4DL), where the real disaster happened.
The technician who carried out the work on 19 March installed the windscreen so poorly that adhesive is clearly visible from inside the cabin along the entire lower edge. It looks like a rushed, careless job with no attention to detail whatsoever. This is not cosmetic — this is unacceptable workmanship on a structural component of the vehicle.
I am genuinely shocked that a company like Autoglass allows this level of work to leave their site.
If you value your car, especially anything remotely premium, do NOT go to this location. You may end up with worse problems than you started with.
Avoid at all costs.”
“Replacement was botched and reported immediately. Promised an urgent call back on 3 occasions all of which went by without a call. Was finally emailed a week later. Worst service I can ever recall receiving. Never again. I’m bracing myself for the vacuous response and empty apologies from Autoglass.”
“I had a non genuine screen fitted 8 months ago, when fitted the technician scratched my bonnet and to apologise offered the rain repel coating for free. This coating has not been applied correctly or is not fit for purpose, it has made my car undrivable at night in the rain. Autoglass operations manager Gagendeep Supra has told me that is not possible as the coating only lasts 6 months and there is no way of removing it. I would love to know where it goes after 6 months. I have driven around 1400 miles since the screen was fitted and I am now stuck with a windscreen not fit for purpose.”
“i had an appointment scheduled with AutoGlass today between 12 PM and 5 PM. Unfortunately, they did not show up, and I received no prior notification about any cancellation. When I called them, I was informed that the appointment was canceled, but I never received any text or email notification. The lack of communication and the abrupt manner in which they handled the situation was quite unprofessional and disappointing. (i received a demanding message :Please call Autoglass regarding an appointment you booked us ASAP:)”
“ref: 02054281: I booked Autoglass on 12 January of replacement of the ubiquitous ford focus windscreen. I had an appointment date of 20 January in the time range 08:00 to 18:00. The appointment was for the glass to be replaced at home.
I then received an email on the 19 January that I would have to pay in advance for the appointment to go ahead. Note that I do not mind paying in advance but if I had not checked my e-mail, I would have had my appointment cancelled. I do not check my e-mails every day!
On 20 January. At ca 12:00, the day of the appointment, I received a call from Autoglass that there was something wrong with the windscreen and hence the appointment was cancelled. After much time trying to contact Autoglass on the phone, I was told that to get another appointment slot would be at least another week. I managed to get an appointment in Chester for 21 January. I had to cancel the MOT appointment for my car scheduled for that day.
My concern was that I needed to get my glass replaced ASAP because of my MOT is about to expire.
I raised a complaint and was given £50.00 as settlement —Autoglass - Final response to your complaint -CS/02080810.
So my day of 20 January was waisted as was 21 January— diving to Chester and back— 56 miles driving and waiting for two hours whilst the windscreen is changed.
I should have been sitting in my living room and all been done on the 20 January in my drive. All that bad service and customer inconvenience for £50 compensation which I have yet to receive. I have spoken to my insurance and have found that I do not have to use Autoglass in the future.”
“Personally I would give 0*'s if I could!
Just complete incompetence from start, well I would say finish but it's still on going.
I phone up to put a claim in on the 19 of November, I'm forwarded to autoglass but my insurance company as they are their trusted glass partner.
Chap at autoglass was good, took the details, booked it in for a provisional date of the 1st January(yes 7+ weeks) I said I hope not as it is my one form of transport he assured me that it wouldn't be that long it was only because they were ordering in the glass, told me I would get a confirmation and a link to pay the excess. I also explained that because the rear screen had completely caved in I had moved the car to a workshop to keep the weather out and was told that that was good, they could arrange for the glass to be fitted there, or even at my home address on the side of a busy road.
On the 21st I hadn't received anything so called again, was assured everything was in hand I would be contacted with an update soon.
On the 28 I called, was told that they didn't know what was going on and they would get the purchases department to call.
By late afternoon still hadn't heard anything so called again, the chap I spoke to on this occasion was rude and told me there had been "a request put into the purchasing department to update me and he couldn't see what he could do to help, advised me to be patient and wait for there call" and when I asked for an ETA on the glass he said they couldn't give an ETA until the glass had actually been delivered.
On the 29th I phone customer services I phone as I still hadn't heard anything. Got a woman on the phone that was equally rude as the guy the previous day, was told the same that a request had been put in but she couldn't see the problem with they hadn't contacted me. She also added that the purchasing department didn't work Saturdays so she wouldn't be able to help, I ask to speak to autoglass's complaints department at this point and she could put in a request for them to contact me but there was no way for me to contact them (untrue there is at least an email address).
I mentioned that as my insurance includes a courtesy car maybe that was the way forward if it was going to be delayed longer but that was not for her to comment on.
1/12 I was in fact contact by I believe the complaints team, I was told glass should have arrived by now but hadn't from their supplier they were reordering it from a different supplier but that would also have to come from Germany, I asked because having spoken to VAG main dealer supply chain on the 19 as I have an account with them and was advised by them that their glass would have to come from Germany and had a 4 working day lead time if this second ordered screen was coming from main dealer network I was very clearly told yes. But then told that it would be 10 days.
I was also then told that it could not be fitted remotely and had to be fitted at a autoglass centre(the complete opposite to what I was originally told) and the earliest she could book me in was the 11th I said if "that is the best they could offer that would have to do but I needed my car fixed and usable asap" at this point she offered temporary glazing, I asked about it, ask how strong it would be as I live next to the sea and asked about how it stands with my insurance and if it was approved by insurance companies, she advised I should contact them to ask as she couldn't say.
But she said someone would contact me about getting it done(sure enough they never did.
So round rolls the 11th I receive a call at 8:15 that was unfortunate was cut off, my lack of signal to be fair. I returned the call once I received a email asking me to contact them, sat in the call qué for 15 minutes and sure enough was told the where abouts of the glass was unsure. I told the operative that it was a joke and he best find out but I was due to be leaving shortly to go to autoglass's fitting centre. He advised me not to leave and he would put in a request for it to be chased up.
In-between this calls having been told on the first that it was coming from main dealer network I called tps Audi VW group main dealer parts network and asked about it and was told "na mate, you're the only one that has got parts in for that car, we haven't got a
order for parts on that reg number.
I received a 2nd email to call again sat in the call qué Was told the glass was showing on their system as delivered to branch but she had in fact called branch to check and it wasn't there. She couldn't answer who signed for it or who it was coming from(it wasn't dealer) after some emails back and forth best she could do was 15th
So today go down there all good till they try to fit it and find it is the wrong glass.
Now suddenly the branch can get it in 24hr and remotely fit it apparently on Wednesday.
So if you want glass in less than a month and don't want it to cost a lot in loss of earning for yourself I would advise you don't use them.”
“Booked a new windscreen for my Toyota landcruiser best one paid a £300 excess paid £50 for there special coating they came out fit windscreen while I was at work and forgot to put coating on also they did not put side puller trims back on properly I didn’t realise this till they both blew off on motorway the next day this could have caused a accidental if there was someone behind me luckily there wasn’t but the new trims cost me £157 from Toyota. I’ve complained for 3 months to no avail in fact fell on deaf ears with no help or consideration they take your money and don’t care terrible company to work with never again”
“If I could give 0 stars I would. Absolutely AWFUL service. They took 1 week to get my part in and then let me know that they could only come out to me in a fortnight! So I went to one of their centres. 2-hour drive and 2-hour wait time for them to bring my car out with glass rattling around in my tailgate. I was told there's nothing they can do. Liars! No, I had to chase for 1 week and speak to incompetent people at Autoglass to get this sorted. Still not sorted. Shame on them. We need to have more competition so they don't have the monopoly and can behave like this!”
“Shocking experience with Autoglass.
Fitted my new windscreen back in February 2025 where I tapped my card and believed I had made payment. Fitter didn't advise it didn't go through.
Eight months later they called me last week to say it didn't go through. I said I'd look into it. Today I was contacted by a debt collecting agency who they have passed my details to.
Absolute shocking experience! Use AutoWindscreens!”
“Since I first had to deal with Autoglass to replace a rear windscreen, it has been nothing but a nightmare. The glass was broken in September 2024, and now, almost a year later (August 2025), the job is still not properly completed. Please avoid this company if you have any alternative.
After they finally installed the correct windscreen in May 2025, I immediately noticed a loud, high-pitched whistle while driving. I contacted customer service, and a technician confirmed that the installation had not been done properly. They said new plastic parts would need to be ordered and another appointment arranged. Since then, Autoglass has completely disappeared – despite my repeated attempts to get in touch.
To make matters worse, I have a long drive ahead (3 full days of driving), which I’ll now have to do with this constant whistle, even though I had explicitly told them I needed it fixed before leaving.
Thank you, Autoglass – you’ve proven once again just how poor your service is.”
“Disgraceful customer service. You fitted what I was assured was an equivalent windscreen into my 1 month old BMW X5. It is virtually undriveable in sunshine due to excessive reflection and glare. Despite my complaints over several weeks you maintain a stance that the reflection is because the glass is new and decontaminated versus the “old” glass in a 1 month old car! In reality the non-oem glass is not equivalent. Terrible comms, promises of call backs etc. its been super-stressful and I will now be going to financial ombudsman. Avoid them!!”
“⭐☆☆☆☆
Rude Technician and Ongoing Tracker Issue – Extremely Disappointed
I had my windscreen replaced by Autoglass recently. While the actual fitting was satisfactory, the technician’s behaviour from start to finish was shockingly rude and unprofessional. He barely spoke, showed no courtesy, and acted as though he was being forced to do the job. It was an incredibly unpleasant experience.
To make matters worse, during the windscreen replacement, the technician removed my car’s tracker — from who knows where — and failed to reconnect it. Since then, my tracker has been showing that my car is still parked at their Gallions Reach branch, even though I’ve been driving it. I’ve spent over a week trying to get Autoglass to resolve this, and every time I call, I’m told someone will get back to me. No one ever does.
It’s extremely stressful, especially knowing that if my car gets stolen, there’s no way to trace it. I can’t help but feel this was done intentionally — perhaps the technician didn’t like the colour of my car or even the way I looked. Whatever the reason, it’s disgraceful behaviour.
Autoglass seems fine until something goes wrong — and then you see their true colours: dismissive, incompetent, and completely lacking in customer care. I regret trusting them with my vehicle and would not recommend them to anyone.”
“Strongly recommend avoiding this company. They provided a deceptively low quote based on incorrect information, despite having the VIN, and my repeatedly telling him what safety features the car has. The rep repeatedly argued with me that the said features were not on the car. I was also told that the other quotes I received were higher because all seven other companies were padding the bill. THEN, they switched the quote to a much higher amount and made excuses for why the first estimate was wrong. Highly unprofessional and dishonest.”
“Autoglass initially appears to be a good company with slick processes. However if you run into any issue at any stage their customer service is very poor and they care very little about resolving issues or accepting responsibility - I would avoid this company”
