Auxillis Reviews

Name: Auxillis
Rating: 4.38

4.4 Rating 704 Reviews

85 %

of reviewers recommend Auxillis

Company Reviews

Questions

Metrics

4.4

Based on 704 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Write Your review

Tell us how Auxillis made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems - very proactive, delivery and pick-up as scheduled. Many thanks.”

Helpful Report

Posted 2 years ago

“It's first accident over 12years of driving a car when someone come into my lane and hit my car. At the bigging they were nice got a replacement car. After almost 1 month, my car still not completed and I was asked to collect my car from the garage. Apparently there is part missing but you have to bring the car back then. You call their customer service they tell you this shouldn't happen and we will extend the hired car, another department calls you and tells you we need the car. They don't know what is in their system or they don't bother to read before they call you. They extended and cancelled the hired car 3 times in one day. They have no value in their customers and their time. They say you get a call back and they never call you back. Some of their customer service personnel are actually good but what is the point when the rest 90% are actually no help whatsoever. Some of their customer service personnel don't even know their job description by telling you they can't help you if you have a problem with the garage when they are one who told you to take your car to that specific garage. MY whole experience was a NIGHTMARE”

Helpful Report

Posted 2 years ago

“Good efficient service.”

Helpful Report

Posted 2 years ago

“Auxillis where helpful and informative as well as professional throughout.”

Helpful Report

Posted 2 years ago

“Got a car from Auxillis whilst mine was being fixed after someone reversed into me. I don’t mind too much getting a car that’s not like for like but the car didn’t even have sat nav and it ABSOLUTELY STINKS of cigarettes, which is disgusting. I have sanitised it twice and it’s no better. There’s also a constant warning on the dash that says it’s poor tyre pressure, but they’re all good. I called them and I would have had a better response from a wall. Terrible company, and I have complained to my insurance company, because I object strongly to paying a premium to receive such terrible service. What a disgrace.”

Helpful Report

Posted 2 years ago

“3 days of endless phone calls to try and get my hire van and still has not arrived endless amount of lies no call backs local branch don't answer there phone still waiting for a call back from yesterday when they said will be with in the hour been promised a van for the last 3 days and still nothing and sitting here losing money as unable to work would definitely not recommend”

Helpful Report

Posted 2 years ago

“Great service from start to finish immaculate vehicle delivered on time( actually early) and collected on time”

Helpful Report

Posted 2 years ago

“From start to finish, Auxillis were in constant communication with me. They were never bothered by any small questions I had. They were professional and a pleasure to deal with at quite a traumatic time.”

Helpful Report

Posted 2 years ago

“The customer service team kept me informed all the way through the period of hire. the delivery and subsequent return were handled efficiently, although the hire car took a bit of getting used to, not driven a hybrid before.”

Helpful Report

Posted 2 years ago

“The whole process was stress free and seamless auxillis even catered for my needs, regarding mobility issues with a large car, being 6'5 small cars are no good to me”

Helpful Report

Posted 2 years ago

“Excellent service from start to finish. The car was delivered to me and collected exactly when they said it would be. I was kept updated as to progress with my own car repair so that I was aware as to how long the hire car would be with me. Very friendly and professional service.”

Helpful Report

Posted 2 years ago

“Absolutely amazing! Kept up to date with repairs etc and got my car back as stated. Amazing!!”

Helpful Report

Posted 2 years ago

“Great service very proffesiobal”

Helpful Report

Posted 2 years ago

“Excellent customer service from Auxillis, polite & informative staff. Vehicle delivered as agreed, I was contacted via phone prior to delivery to inform of time car was being delivered. Arrived on time & very friendly & efficient deliverer. Contacted via email & phone to inform me of date & time of pick up. Prompt arrival. Very friendly & efficient staff. I would strongly recommend Auxillis.”

Helpful Report

Posted 2 years ago

“Excellent Service Excellent Communications On-Time Delivery On-Time Collection Courteous Staff Care & Attention Very Easy to Deal With Throughout”

Helpful Report

Posted 2 years ago

“Auxiliary responded promptly and efficiently to provide me with a hire car less than 24 hours after my car had been involved in a no fault accident. The car was delivered to my home and of similar type to my own car. Once my insurers had made a decision on my car, an arrangement was made to collect thr hire vehicle from our home. Auxiliary were great communicators and provided a no hassle service, for which I was grateful for following a nasty accident.”

Helpful Report

Posted 2 years ago

“My Q3 was badly damaged & was given hire of a car through Auxillis via my Car insurance company , I received a Brand New Q5 to use while my car was being repaired , so like for like car hire was actually better than my own car !! Service from Auxillis was perfect & would highly recommend!”

Helpful Report

Posted 2 years ago

“Very helpful and very good service”

Helpful Report

Posted 2 years ago

“Pleasant courteous service and prompt supply and collection of replacement vehicle - many thanks”

Helpful Report

Posted 2 years ago

“Good service throughout. Everything was organised smoothly and efficiently.”

Helpful Report

Posted 2 years ago

Auxillis is rated 4.4 based on 704 reviews