Auxillis Reviews

Name: Auxillis
Rating: 4.39

4.4 Rating 697 Reviews

85 %

of reviewers recommend Auxillis

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Metrics

4.4

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable prompt service”

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Posted 5 years ago

“I was kept informed continuously at all the times. Very helpful staff and drivers. Great company to deal with.”

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Posted 5 years ago

“Great service, sorted everything for me from beginning to end, couldn’t of asked for better, would highly recommend.”

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Posted 5 years ago

“Total rubbish! Unprofessional. Staff that are verbally and physically abusive. Wouldn’t touch them with a barge pole. Useless!!!”

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Posted 5 years ago

“Everything went to plan, kept informed throughout, staff polite and friendly.”

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Posted 5 years ago

“Very reliable and competent service.”

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Posted 5 years ago

“Great service from start to the end of the process, stress free”

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Posted 5 years ago

“From the moment somebody run into us this companyAuxillis were absolutely fantastic they sorted everything out and stress free for us, they were awesome, HIGHLY RECOMMENDED”

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Posted 5 years ago

“The customer service was excellent, delivery of my hire car was prompt 2 days after my car was in a accident.”

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Posted 5 years ago

“Great service from start to the end of the process”

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Posted 5 years ago

“Fantastic service can not fault them at all , very impressed car came on time , great customer service updates on the phone .”

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Posted 5 years ago

“My experience with Auxillis was very positive. The process of getting a hire car from them following a no fault accident was extremely easy. All of the staff I dealt with were pleasant and helpful. They were able to fit around my arrangements, brought the car to my door and collected it when I was ready. I didn't even need to be at home to sign for anything or to give the keys back! I am very satisfied with Auxillis and would highly recommend them.”

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Posted 5 years ago

“Car arrived in time, nice car, clean. Great service 👌🏽”

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Posted 5 years ago

“Car arrived on time, only 45 miles on the clock so was a new car which was a pleasure to drive. Very smooth and easy process.”

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Posted 5 years ago

“Great service, clean and up to date vehicles. Couldn’t be happier!!”

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Posted 5 years ago

“Great help on the reception when I called up and great communication and car was lovely and clean”

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Posted 5 years ago

“My first time needing this service. Everyone was Polite and helpful car was delivered and collected on time. was kept informed what was going on Would be happy to use again i would score them 98 out of 100 Well Done”

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Posted 5 years ago

“The car was good to drive. The service given was first class.”

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Posted 5 years ago

“Waste of time Stick to the big players Always claiming we believe it's a fraudulent claim oh please”

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Posted 5 years ago

“Disgusting customer service. Passed around from one persom to another, spoken to rudely and requests ignored. I informed I run a business, have back problems from the accident and require heated seats to bring relief while driving and navigation to reacj places. The advisors at Auxillis ignored this and were happy for me to drive using a phone for navigation. They believe a standard aditions Mercedes cla to be in a higher grouping then an A class AMG Sport which has all standard features. The CLA provided does not even have satellite navigation. The advisor (Nick) Milton Keynes Delivery branch informed me that they have no cars in stock with a sat nav or heated seat. Nick also informed me that his manager Helen Barn was too busy to take my call and was in a "meeting". Keep in mind I have informed that the third party insurance company have admitted all liability in the matter, Auxillis still seem to believe that I should be detrimised because I cannot be "upgraded" to a like for like car, even though it is my insurance premiums which is paying for the car. Covering from Northampton to Watford, apparently there is no vehicle avaialble that has sat nav or heated seats in stock over the past 3 days. I have been laughed at, spoken to rudely, lied to, been made to feel like I am not valued or important as long as Auxillis have there money. Poor customer service, when trying to log a complaint I was left on hold by the person I was logging the complaint against for 15 minutes, as she was logging the complaint on file against herself. Was also told I got not be put through to her manager until the complaint was logged. Distgusting experience and will never use Auxillis services again.”

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Posted 5 years ago

Auxillis is rated 4.4 based on 697 reviews