“Extremely disappointed with Aviva Canada and the way my claim was handled by Reena at their Oakville, Ontario office. After an accident with a rental car in Spain, my claim was denied despite submitting all required documents.
The reasons given were inconsistent and confusing: first, they claimed I didn’t have a valid Canadian driver’s license (my French license is fully recognized), then they said I couldn’t prove six months of Canadian residence—even though I’m both Canadian and French and frequently travel for work.
The process was opaque, frustrating, and completely unreliable. I strongly do not recommend Aviva Canada.”
“I would have given them negative star rating, if option was there. I have auto insurance with them for more than six years. Now they are telling me: "We are discontinuing your insurance coverage as you no longer qualify due to the following:
22. Any operator licensed 4 years or more, has been assigned 2 or more at fault losses in the preceding 6 years." What kind of logic is this! Definitely, they could increase my yearly premium. Instead, they have cancelled
the policy. Really disgusting!!! I will tell everybody in my network not to buy any auto insurance from this fraud company.”
“Worst insurance company when you file a claim. They are hiding from you, my home property claim has been opened for almost a month now and still no movement.”
“Worse company ever for customer service. Currently sitting on hold for 1 hour and 10 mins to speak with someone regarding my auto policy.
Disgusting disregard for my time assuming I have nothing better to do with my life than sit here listening to the same recorded message several hundred times.
Stear clear at all costs!”
“Thier insurance premium for my two cars was much cheaper than my renewal even with the same , if not better, cover. I saved over £200 on my multi car insurance renewal!”
