“Extremely disappointed with Aviva Canada and the way my claim was handled by Reena at their Oakville, Ontario office. After an accident with a rental car in Spain, my claim was denied despite submitting all required documents.
The reasons given were inconsistent and confusing: first, they claimed I didn’t have a valid Canadian driver’s license (my French license is fully recognized), then they said I couldn’t prove six months of Canadian residence—even though I’m both Canadian and French and frequently travel for work.
The process was opaque, frustrating, and completely unreliable. I strongly do not recommend Aviva Canada.”
“I would have given them negative star rating, if option was there. I have auto insurance with them for more than six years. Now they are telling me: "We are discontinuing your insurance coverage as you no longer qualify due to the following:
22. Any operator licensed 4 years or more, has been assigned 2 or more at fault losses in the preceding 6 years." What kind of logic is this! Definitely, they could increase my yearly premium. Instead, they have cancelled
the policy. Really disgusting!!! I will tell everybody in my network not to buy any auto insurance from this fraud company.”
“Worst insurance company when you file a claim. They are hiding from you, my home property claim has been opened for almost a month now and still no movement.”
“Worse company ever for customer service. Currently sitting on hold for 1 hour and 10 mins to speak with someone regarding my auto policy.
Disgusting disregard for my time assuming I have nothing better to do with my life than sit here listening to the same recorded message several hundred times.
Stear clear at all costs!”
