“Oh dear....
Ordered some enamel mugs after using Awesome for the last ten years and been happy with the service. Received the mugs yesterday to find the colour vastly different from the proof I signed off. The colour was washed out and not even close. I contacted the customer service and was told that "I did not specify I needed exact colour requirements..." Surely this is one of the most basic jobs of a printer to get the colours correct? Maybe even close would have been OK.
Then told the sublimation process is to blame. Then to blame the low-res nature of the proof. Come on guys just own up that it wasn't up to scratch and offer a partial refund and things would've been OK. You would've kept a customer and I wouldn't need to let others know online of my experience.
Theres 'acceptable' with a slight colour variation due to printing process and then theres what I received. Lesson learned which is a shame.
UPDATE: I have now been informed via email that they will run me a test print free of charge (wow thanks) that is accurate to the colours sent in the original artwork and then charge me for another run. How about you did it accurately to the colours to start with and we wouldn’t be in this scenario. Just admit your mistake and issue a partial refund…Make your own conclusions from my experience”
“Awful Merch hates women. The misogynistic company cancelled a contract t with a woman for promoting women’s sex-based rights. Awful Merch centers men over women. Don’t buy from this sexist company.”
“Firm which prioritises male sexual rights over equal rights generally. Supports a heinous policy of women prisoners being forced to share cells with biological men with rape convictions, for example. If you support women’s rights, do not buy from this company.”
“A pretty rough experience through and through
Ordered almost 3k in apparel to test out and find another printer within merchandise for our business. We had use a local printer with a bit higher cost per shirt and design previously.
Placed the order and received an email a couple days later that the website had an error and we owed more money.
We paid the extra money and even placed a separate order for stickers.
The order that was placed later (stickers) ended up shipping in about 2 1/2 wks (which we usually get from sticker mule in a wk). Quality and turn out on those stickers were good.
The shirt order I can understand in having a a bit more lead time but when I was told 3 wks into the process and have being charged full cost up front that my graphics had to be re-done. 3 wks in . At this point my tolerance wore kinda thin and I requested a refund. I was met with a “ 20% restocking fee that would be deducted from my refund.” All and all I’m taking that hit on revenue of the merchandise because of this poor service and lack of communication. It’s pretty frustrating to try another company within hopes of finding a better turnout and then met with obstacle after obstacle and a tough luck attitude.
Note: I have still yet to see a refund or even communication of a refund/ receipt 4 wks into this”
“Awful and poor customer service with late passive aggressive responses. Endless technical gear issues which leads to many and many unfulfilled orders. Also, the quality of prints, cards and stickers just sucks. Do not recommend to anyone this company. Take your business and money elsewhere and you wont regret.”
“horrible customer service. I got an email saying they are in the process of hiring a new manager reason why USA lines arent available right now. AwesomeMerch is a joke. Never receive my items and they are refusing to provide a refund.
Do not purchase from this company. if you have an issue with your order good luck. if your order is great, awesome but to reach out for any assistance ..... you wont find any and you wont see your money”
“AVOID this company!!!! The worst customer service I’ve ever received. Had an issue with my 10 art prints that I paid for online. When they arrived which was ages after purchase I received 11, and 9 were scratched/damaged. I sent over photo evidence the day I received them that 9 were damaged. They then asked for video evidence in addition (red flag but ok). Sent over the video the day after - I requested a full refund for this because I didn’t want a reprint after seeing the quality. They told me they had actioned a re-print despite my request for a refund (which I never received). I had to finally ring them and tell them I’ve declined the reprint a few times and want a full refund or a partial refund for 9/10 which then went to management and management said I can only receive a partial refund for 8/10 as I received a freebie (which they WONT let me return even though I did not pay for it or want it?) so this will financially impact my return & this will only be sent over to me once I receive photo evidence of the damaged prints ripped in half all next to one another. This is insanity! They will refuse to give you your full money back even though you are legally entitled to it if the product is faulty within 30 days. I would never recommend this company to my friends or use them in future. I even have the customer service team cheekily sending me the trading standards website link when I said I would like to take legal action if it is not resolved. Yikes! Super upset. Ripped my prints up this morning waiting on that partial refund because I just want this to end. Some companies are just money hungry.”
“Really poor quality service I'm afraid... I ordered a load of customised badges from them via their website over 2 weeks ago now with a so called guaranteed 8 working day lead on shipping. I got an email this afternoon saying my order is being "prepared" for shipping :(
The deadline has been and gone and our group term will be finished by the time the order arrives.
This is not a company to be trusted, and I've not even seen their finished product yet...
My advice is to find another supplier I'm afraid.”
“Order twice. First time 500 postcards are okay, not the best quality but the low price is fair. Order again, 1000 postcards, received 200 only after nearly a month, half of them are wrong print (from other orders).
Never never get a reply on email or phone or online chat or insta.
It is tricky.”
