Login
Start Free Trial Are you a business?? Click Here

AWGifts Europe Reviews

4.8 Rating 597 Reviews
96 %
of reviewers recommend AWGifts Europe
Company Reviews Product Reviews
2,038
 Questions Metrics Info
4.8
Based on 597 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read AWGifts Europe Reviews

About AWGifts Europe:

Your Favourite Giftware Wholesale in Europe! If you are looking for Wholesale Gifts, Giftware and Packaging - you’ve come to the right place.

Visit Website

Phone:

33 5586071

Email:

contact@awgifts.eu

Location:

CTpark Trnava,
Prílohy 583/57,
Zavar
Trnava Region
919 26

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Verbago Haircosmetic****
Verified Buyer
“Will not help with broken glass”
Helpful Report
Posted 4 months ago
Thank you for sharing your feedback. We’re truly sorry to hear about the issues with your shipment. Customer satisfaction is always our top priority, and we are committed to resolving all concerns promptly and fairly. When you first contacted us via email, we promptly addressed your concerns and began working with you to find a solution. As part of this, we offered a full refund for the broken products. However, to proceed, we needed to confirm the exact number of damaged pieces, which we were in the process of discussing with you. We regret that we couldn’t finalise a solution before this review was posted, but please know that resolving this matter for you remains our focus. We completely understand your frustration and appreciate your willingness to work with us. We are hopeful that, together, we can find a solution that addresses your concerns and ensures your satisfaction. If you could provide additional details about the damaged items, we will do our best to resolve this as quickly as possible. Thank you for your patience and understanding as we continue to work on this with you. Kind regards, AWGifts Europe
Posted 4 months ago
Amanda's Florist****
Verified Buyer
“Broken candles was told they would resend when I ordered next when I requested replacement ones. Also told would need to pay insurance to make this possible. Very dissapointed. I got a refund but sadly not my candles or bath salts.”
Helpful Report
Posted 6 months ago
Dear Amanda, Thank you for taking the time to share your concerns with us. We want to sincerely apologize for any confusion or frustration caused regarding the damaged candles and bath salts. Your feedback is incredibly valuable, and we truly appreciate you bringing this to our attention. From our initial email, we intended to provide two clear options to resolve the issue: a full refund for the damaged items, or replacements sent with your next order if that would be more convenient for you. However, we understand now that the mention of insurance may have led to some confusion. Please allow me to clarify: this was only intended as an optional suggestion to help avoid similar situations in the future, not as a condition or responsibility on your part. We regret that this was not communicated more clearly, and we are truly sorry for any misunderstandings this may have caused. We understand how frustrating this experience must have been, and we’re truly sorry for any confusion caused. We’re glad to see that a refund was processed, but we regret that we weren’t able to fulfil your replacement request as you expected. Please know we value your business and take your feedback seriously. If you’d like to discuss this further or need assistance with a future order, feel free to reach out. Thank you for your understanding. Kind regards, AWGifts Team
Posted 6 months ago
Anonymous
Verified Buyer
“Decent product, not clear upon ordering and the shipping cost is way to much... ahhh. and they wont stop emailing me and the ads are everywhere on my computer now.”
Helpful Report
Posted 2 years ago
Hello from AWGifts Europe, Thank You for Your valued feedback, we appreciate it! Regarding our discussion back in April, I would like to kindly remind that You can find all the needed information about this product on our website. The description is saying that the Natural Cotton Eye Pillows are sold empty and they can be filled with the wheat or lavender flowers. There are two individual and different products (empty pillows and empty pillow inners), which need to be bought separately and they are not sold together. You bought the empty pillows only, there were no pillow inners ordered (see the link for the family of these two products - https://www.awgifts.eu/ceye). I am sorry if this information was inaccurate or insufficient. We believe the above mentioned information provided on the website is sufficient and we have never received complaints about misleading description of this product. But as I promised earlier, we have slightly updated the product description to make it clearer. Regarding the shipping cost, we are a wholesale website and deal with trade customers only. The orders submitted are usually not less than 150€ + VAT, because it is not considered cost effective. There is no minimum order policy (however, a charge of 5€ + VAT is made on orders of less than 50€ + VAT; Gold Reward Customer are exempt). Your order was above this amount and no extras were charged. 29.95€ + VAT is a fixed charge for Zone 3 (Portugal included), just like on any other online websites. So if a customer places an order of, for example, 500€ +VAT and it is packed in 5 boxes, the charge is still the same (and You are entitled to free delivery with an order over 795€ + VAT), which is really great. For comparison, on our DropShipping site there are two weight categories - 0-3 kg (16.45€ + VAT) and 3-30 kg (16.95€ + VAT) - and the shipping cost depends on the weight of the box. My apologies for unwanted email and ads. If you do not want to receive any email from us, You can decide to unsubscribe it in Your customer profile, after that You should not receive any emails from us. To prevent site from showing You the ads, amend Privacy and security / Additional content settings / Adds in Your browser's settings. Clearing caches and browsing history may be helpful too. I am really sorry that we did not meet Your expectation. And if You need more assistance or have any questions, please, do not hesitate to contact us. Team AWGifts Europe
Posted 2 years ago
Donall Na Gealai****
Verified Buyer
“We have had a good business relationship with Ancient Wisdom since 2005 but Brexit has created logistical and cost problems. So we started to buy from AW Gifts instead. Unfortunately we were unable to establish a similarly good relationship so switched to buying from AW Artisan instead.”
Helpful Report
Posted 3 years ago
AWGifts Europe is rated 4.8 based on 597 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request