Baby Village Reviews

Name: Baby Village
Address: 17-21 Bronte Road, Bondi Junction, NSW, 17-21 Bronte Road, Bondi Junction, NSW, New South Wales
Rating: 4.26

4.3 Rating 184 Reviews

80 %

of reviewers recommend Baby Village

4.3

Based on 184 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pro's: Easy to use and well-laid out Website. Has a favourites option. Fast postage. Good customer service. Con's: Shipping costs can be a bit ambiguous on bulkier items. No points scheme. Email advertisements are too frequent.”

Helpful Report

Posted 1 year ago

“Good experience shopping here. One thing i wound change is that having spent $300+ in one transaction, one would expect free shipping but they don’t offer this which is a bit disappointing”

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Posted 1 year ago

“Although my pre-order was delayed, i was contacted regularly via email with updates. Once shipped, it was quite quick. Product as described”

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Posted 1 year ago

“A value for the quality car seat”

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Posted 1 year ago

“Great. But would like to have free shipping.”

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Posted 1 year ago

Hi Anca, Thank you for your review. We do have free shipping on certain items from time to time , you can locate this information on each items product page on our website BV x

Posted 1 year ago

“No issues, order arrived as promised”

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Posted 2 years ago

Great to hear your experience was smooth BV x

Posted 2 years ago

“Love the product, packaged well and even the screws that it came with were nicely packed. Good sturdy materials with a smooth finish. My son is 3.5yr old and loves the step, much easier to move around the house than the bulky towers. The top step could be wider as his little feet hang over the back unless stepped away from the side so he can place his feet more evenly with some overhang from his toes and heels. I was a bit disappointed that it took a while to post. I ordered it 18/06 and it wasn’t dispatched until 26/06, it was in stock as far as I could see so not sure why this took just over a week to post out.”

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Posted 2 years ago

Hi Kylie, Thank you for taking the time to review your experience . With the dispatch date query your estimated shipment date was 30th June , we sent this out prior to that date . The forward dated shipment meant we didnt have stock at the warehouse but were due to receive the stock by the 30th June . We look forward to having you shop with us in the future ! BV X

Posted 2 years ago

“Really friendly and informative service team with my delayed purchase”

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Posted 2 years ago

We are so glad your experience was positive . BV x

Posted 2 years ago

“Baby village has a great range of stock, but we have found that staff are not very knowledgeable and often ask the same person (who is amazing!) all the questions, which means shopping there takes a really long time unless you know exactly what you want and don’t need to shop around. Would be great if staff were across the products that they sell”

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Posted 2 years ago

Hi there , Thank you for your review . We do appreciate your feedback , our staff are constantly training on new and existing products we sell instore . Currently we do have a few new staff members who are doing an amazing job and will only get better with training and practise . We do look forward to having you shop with us in the future ! BV x

Posted 2 years ago

“Great customer service team who was extremely helpful.”

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Posted 2 years ago

“The online shopping experience was good. Haven’t got the items delivered, as the delivery date is a month ahead”

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Posted 3 years ago

Hi Masood Thank you for choosing to shop with a family-run business! We hope you enjoy your stroller! BVx

Posted 3 years ago

Baby Village is rated 4.3 based on 184 reviews