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Bar Stool Co. Reviews

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

Company Reviews

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

1-888-472-1815

Email:

support@barstoolco.com

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Bar Stool Co. 2 star review on 22nd May 2018

Bar Stool Co. 3 star review on 7th May 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were scratch marks on the stools where the parts get assembled, indicating someone else had already assembled them and returned them. The wood portion of the seats does not match the photos, its much lighter and not very uniformly stained.”

Posted 5 years ago

“She seemed very nice and said my problem would be resolved today. It has not been resolved. A customer service person need to set appropriate expectations.”

Posted 5 years ago

“Still waiting for my order, purchased on June 24th. Very little communication from you.”

Posted 5 years ago

Hello, Thank you again for your order. We apologize for the delay with your shipment. As noted on our website, the particular sofa ordered has been on national back order. Your order is now en route to you and is scheduled for delivery by 08/31/18. Please do not hesitate to contact us for any further assistance! - Bar Stool Co. Support

Posted 5 years ago

“I received 5 stools. Love them, that would be a GOOD. But 1 was broke. A 2nd one has a split in the ring but we put together to see if it would hold. Customer Service would be POOR. Called company and they said to email photos to Support@barstoolco.com. Emailed company over 1 week ago. Still waiting for a response. Emailing again today. Can someone please contact me?? I like the product, just have to get some parts or chair replaced.”

Posted 5 years ago

“Chair legs arrived damaged. Assurances were made that new legs would be sent. I sent numerous reminders and was told that it will be sent soon, or on a certain date. Three months overdue and now no communication. Others legs were not even. 👎🏼”

Posted 5 years ago

“I have emailed regarding only receiving one bar stool! We paid for 2! Please let us know what happened.”

Posted 5 years ago

Hi, We are sorry to hear you only received 1 stool. We replied to your email to confirm you have still only received 1 stool since both tracking numbers indicate delivered by FedEx. https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781785289056&action=track https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781785284959&action=track If you could please reply to your email or call us at 888-472-1815, we will be happy to resolve this for you.

Posted 5 years ago

“These stools came with dark colored kick guards not shown online. After removing and spray painting them, the stools are acceptable. Poor description of the product!”

Posted 5 years ago

“I placed my order 5/29/18. They said it was picked up 6/8/18. I could never get any shipping info from Shelba Johnson Trucking. After calling them 2x we finally got a delivery date.6/21/18. I'm thrilled to say the stools came today. The driver was surprised when I told him I placed the order 5/29. He said he makes 2 runs a week past here. So don't believe the shipping info Bar Stool shipping site. The stools were worth the wait. I love them. I won't ever order from the Bar Stool Company again tho. It took me 2 days to reach Bar Stool. Then was told they would check & get right back to me. They never did.”

Posted 5 years ago

“Terrible communication skills as well as poor service !”

Posted 5 years ago

“Items took forever to ship. Was notified that they were on back order, but after did not ship after the time period that was given in that email. I had to call twice to check on status. Never received a phone call back, but item quickly shipped the next day. Chairs are of very low quality. Seat and chair back do not pull close enough together when bolt is tightened, so you can not lean back at all while sitting, or it bends, creating a bind. Would return, but likely not worth the cost of shipping. Would not buy from here again.”

Posted 5 years ago

Hello, Thank you for your order and feedback. We are sorry to see the condition of the chair you received. If you could please send an image of the item to support@barstoolco.com, we will be happy to send a replacement right away! - Bar Stool Co. Support

Posted 5 years ago

“Stools are great but customer service is awful. A long delay between placing my order and receipt of stools prompted me to call 4 times. Each time, I was told that they needed to research and call me back, but they never did.”

Bar Stool Co. 2 star review on 22nd May 2018

Posted 5 years ago

“Bar Stool Co. says they ship in 2-5 days...NOT TRUE... 3 weeks later...NOT HERE!”

Posted 6 years ago

“Ordered 4 stools and waited almost 2 months because on back order. When I received the stools they were not the same color wood.”

Posted 6 years ago

Mr. Bogun, Thank you for your feedback & patience while we sorted out your issue. I checked with our shipping warehouse, and unfortunately, we cannot find the same batch for the stools you received. We are expecting another new batch this February. We can try to wait and see if the new products have the same finish. Or we can offer you a refund for two of the stools. At your convenience, please let us know how you would like to proceed, and I will be happy to make the necessary adjustments to your order. Kind Regards, Bar Stool Co.

Posted 6 years ago

“I ordered a set of bar stools through the website during a promotional sale. After almost 3 weeks of nothing, I got an email that they were on back order and expected to be back in stock on a certain date. The website offered me expedited shipping at no charge. Would of been more acceptable if I wasn't already receiving the order with free shipping from the promotion. A few days went by after the restock date went by and heard nothing about the shipment. I followed up via email to the customer service rep that had contacted me and got no work back. A few days later I suddenly got a confirmation email that the order had shipped. The stools are good quality, however its unfortunate that the company could not compensate more than just offering expedited shipping. Thankfully they came in time for the holidays as they were a gift for someone, just took a month to get them.”

Posted 6 years ago

“Order chairs on October 10/6 and they were supposed to be delivered in a week. The items ended up being on back order (not noted on their website when I placed the order), I was notified on 10/10 the items would be back in stock on 10/24 and asked if I still wanted to proceed with the order and I said yes. They offered to expedite shipping at no charge and I would receive them in 1-2 business days once they came back in stock. 11/2 comes around, and I was following up for over a week and kept getting the same story they were shipping later in the week. I needed the chairs for a dinner party and had no other option at this point since I was told they would be to me by 10/26. Finally on Friday 11/3, I get an email saying they were shipped, but for ground delivery and wouldn't be to me until Monday, the day after the dinner party. Huge disappointment. This company doesn't have a handle on inventory or tracking of items. I planned a month ahead and still didn't get what I needed in time.”

Posted 6 years ago

“Recieved an order confirmation on 10-03-2017, checked with FedEx on 10-10, chair has not been released for shipment yet. ?????”

Posted 6 years ago

“I ordered a product in June and was told it was backordered till July. After I didn't receive it, I called, sent emails and did live chat. I was given a new August ship date. Once again no chairs so I did all of the above again. Finally my chairs arrived in september. I think saw on the website the had lowered the price of said chairs and didn't even offer to credit me the difference:(”

Posted 6 years ago

“My order took several days to ship. When I called and placed my order, the young lady on the phone assured me my order would ship in 1-2 days. Over a week to get my order... disappointed...”

Posted 8 years ago

“Still have not received my order....”

Posted 8 years ago

Bar Stool Co. is rated 1.4 based on 109 reviews