BathEmpire Reviews

Name: BathEmpire
Address: Unit H2, Grovelands Industrial Estate, Coventry United Kingdom, Coventry
Rating: 1.41

1.4 Rating 78 Reviews

8 %

of reviewers recommend BathEmpire

1.4

Based on 78 reviews


Customer Service
Communication Channels	Telephone

About BathEmpire:

BathEmpire are a online-only retailer of modern bathroom fixtures. The ethos is to provide desirable, long lasting products at affordable prices.
On a like-for-like basis, BathEmpire aims to offer the lowest prices online, but maintains quality by offering a 10 year warranty on every product.
BathEmpire has over 400 items online. Key lines are the showers, towel radiators and kitchen taps. Best selling products are Dagna Showers, Nancy Towel Radiators and Niagra Kitchen Taps.

Visit Website

Phone:

0800 6345666

Location:

Unit H2, Grovelands Industrial Estate, Coventry United Kingdom
Coventry
CV7 9ND

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BathEmpire 1 star review on 28th March 2022

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BathEmpire 1 star review on 15th June 2016

TED OLIVER

BathEmpire 1 star review on 12th May 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Possibly the worst online purchasing experience I have ever had. Placed order for new bathroom suite. Two days later received text message at 10am advising that order was out for delivery that day and would arrive any time between 7am and 6pm. Rushed out of work at short notice to try and get home in time. Delivery did not arrive till 5pm. Upon opening boxes found the toilet pan was smashed to pieces. Phoned company and was advised to take photographs which I emailed to the after sales team. A replacement pan was dispatched. Requested that this be delivered on my next day off work so as to minimise any further inconvenience. This request was ignored and another full day delivery timescale was issued. Took a second day off work, again waited in all day and parcel arrived at 5pm. Gutted to find that upon opening this box, this pan was also broken. Again telephoned company, more photographs taken, another e-mail sent and another pan was dispatched. Yet again, another 7am till 6pm time slot issued (despite assurances that the courier would call me one hour before delivery, this did not happen) and again, no delivery till 5pm. This time the pan was found to be intact however the courier did not remove the two broken pans which had previously been delivered. Despite not even being able to lift these on my own I was left to dispose of them myself. Contacted Soak.com to complain and seek compensation for inconvenience caused. Received response from Daniel Hughes who advised that a discount would be considered and that he would check position with his manager and revert back to me that same day. Two days passed with no response. E-mailed for an update and was completely ignored. One week later, e-mailed again asking to escalate complaint, again was completely ignored. Despite spending over £400 with this company I have lost three days off work and spent a considerable time phoning them, taking photographs and e-mailing them only to be left with a pile of damaged goods which I have had to pay a local company to dispose of for me. On top of this I have been treated with utter contempt when I dare to complain. Please take my advice and steer well clear of Soak.com, their prices might be low but you will pay through stress and inconvenience. I will never use them again and intend to pursue them by any means possible.”

Helpful Report

Posted 7 years ago

“Products not delivered when they should have been. Called several times to get it sorted messages not passed to Rebecca. Eventually got 15% refund for inconvenience caused. Three days later concealed cistern broke they were more interested in getting a photo and expected my client to wait 4 days for a replacement with no toilet working in the house. Emailed them Sun 04/09/2016 with the photo and a copy of the invoice for a new cistern I had to buy for my customer so she could use her toilet, plus copy of the invoice for the replacement as I want this refunded.They replied saying they will respond within 48 hrs emailed them again today and got same message back. Their customer service is disgusting I would advise people to go elsewhere.”

Helpful Report

Posted 7 years ago

“Adequate products but awful after-sales. Started with the delivery of three bathroom suites and one driver who would have left it all on the pavement if my builders hadn't been here. Bought a £200 LED shower head less than three years ago - not covered by the 10 year guarantee - but when it stopped working Bath Empire do not stock spares and no longer stock the product so basically ... tough luck! Yes, it was my tough luck to have bought a product from them.”

Helpful Report

Posted 8 years ago

“Ordered a full bathroom suite and some extra parts, but the side panel for the bath was missing. I rang the company they ensured me that the part will be sent to me the next day, I waited all day for the part however it didn't turn up. Once again I rang the company and they told me that I didn't ring the company despite the fact that I had records of my out going calls and one incoming calls from them. Even though eventually they agreed to resend the panel the original panel that I order was not out of stock and I have to settle for a different style. Overall I am happy with the products but the customer service was appalling there was no apology nor acknowledgement of their wrong doing, personally I would not deal with them again.”

Helpful Report

Posted 8 years ago

BathEmpire is rated 1.4 based on 78 reviews