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BathEmpire Reviews

1.4 Rating 78 Reviews

8 %

of reviewers recommend BathEmpire

Company Reviews

1.4

Based on 78 reviews


Customer Service
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About BathEmpire:

BathEmpire are a online-only retailer of modern bathroom fixtures. The ethos is to provide desirable, long lasting products at affordable prices.
On a like-for-like basis, BathEmpire aims to offer the lowest prices online, but maintains quality by offering a 10 year warranty on every product.
BathEmpire has over 400 items online. Key lines are the showers, towel radiators and kitchen taps. Best selling products are Dagna Showers, Nancy Towel Radiators and Niagra Kitchen Taps.

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Phone:

0800 6345666

Location:

Unit H2, Grovelands Industrial Estate, Coventry United Kingdom
Coventry
CV7 9ND

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BathEmpire 1 star review on 28th March 2022

River Protector

BathEmpire 1 star review on 15th June 2016

BathEmpire 1 star review on 12th May 2016

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products not delivered when they should have been. Called several times to get it sorted messages not passed to Rebecca. Eventually got 15% refund for inconvenience caused. Three days later concealed cistern broke they were more interested in getting a photo and expected my client to wait 4 days for a replacement with no toilet working in the house. Emailed them Sun 04/09/2016 with the photo and a copy of the invoice for a new cistern I had to buy for my customer so she could use her toilet, plus copy of the invoice for the replacement as I want this refunded.They replied saying they will respond within 48 hrs emailed them again today and got same message back. Their customer service is disgusting I would advise people to go elsewhere.”

Posted 7 years ago

“Bath Empire, now changed to Soak.... soon they will change their name again......Spent over£4,000 on refitting two bathrooms, found one cabinet badley damaged, they refused to replace stating it was outside their 14 report policy, their customer service is CRAP, they only want your money which was paid in full. Bad news for them I will take this further and we have over 5000-000 ditributors on our site. I put up about their bad service and told do not use them and pass it on. I love big fights in Court, I will see them soon, will never buy from this crap company again.”

BathEmpire 1 star review on 15th June 2016

Posted 7 years ago

“I bought many items from this company. But the quality is very poor and the worst the bath after installing it with fortune of money and after just 10 days of use cracks occurred on it,it was a big shock ,I called them they asked for pictures I sent them the pictures ,after that they said that they are not sure whose fault it is and they didn,t take any responsibility so now I am going to sue this company,beware and don,t buy from them T”

Posted 8 years ago

“Ordered 1 bath, 1 shower tray, three toilets and three sinks for a new build project as well as three showers and all taps. Our build was delayed so items were unpacked 5 weeks after delivery. Bath was cracked in two corners and one toilet pan was smashed to pieces. Rang aftersales and was advised that damage should have been reported within 14 days and they would not do anything about it even though my total order was over £1200. Rang citizens advice and apparently that clause they put in their terms and conditions is against consumer law and under the sale of goods act we have the right to a full refund for damaged goods. Advised Bath Empire of this by email and guess what "no response" am going to take this further until I get my refund though. Avoid Bath Empire they are appalling. Their customer aftersales even accused us of causing the damage!!!!”

Posted 8 years ago

“Shockingly bad company. Would not recommend. Paid for express delivery to ensure item arrived on time. Received emails confirming goods dispatched and then told on the day of delivery that the goods weren't available for a month (or more). Total waste of my time and then they haggled over refund. Definitely one to avoid. One star is too good, but you don't get the option of no stars”

Posted 9 years ago

“Unbelievably poor customer service and a flagrant disregard for caring about what their customers are experiencing or think about their shoddy products and service. What goes around comes around so they will suffer in the end...”

Posted 5 years ago

“This company are absolutely terrible, with the most shocking customer services help I have ever had the misfortune to experience. We ordered goods from this company and the goods did not arrive on the date they specified. How did this happen because we removed an item off the order..... and therefore they could not send the order as they had to hold it until the item was removed. I was advised this would take max 48 hours therefore it should have still made it's delivery date with ease, which was 6 days after the removing the item. Did it arrive on time ...NO. So two elderly people have been left with no toilet as the plumber had ripped this out awaiting the delivery that day. When we complained we were given no reason why the goods had been delayed and therefore my husband cancelled the order in absolute frustration. The only solution they had was to refund the delivery charge, we weren't looking for a refund we were looking for it to be delivered the next day. Could we have this no because we live in Dundee, a large city with a V&A ....not remote in any sense. When I tried to get the situation resolved I was advised they could not longer help as they had cancelled the order. When I asked for a manager to return my call so we could establish why the order had been delayed I was advised this would be requested. A short while later, perhaps 10 minutes I received an email to advise that they could not authorise a manager to call back as the order had been cancelled. Oh my goodness absolutely shocking..... Speechless as how absurd this actually is....My opinion do not order from this company.”

Posted 7 years ago

“Poor quality, abysmal customer services, over priced mis described goods. If you return something they will wait up to a week to 'inspect it' and then wait up to another week to refund the money. There are some really good online companies, watch out this is not one of them ! Same as soak.com look at their reviews too, they are just as bad. Do NOT use this company, unless you want the hassle of arguing with their appalling 'customer services' department. AVOID at any cost.”

Posted 7 years ago

“Delivery and customer service is appalling. Ok if you can be home many days waiting for delivery that doesn't come”

Posted 7 years ago

“DO NOT USE THIS company.....SOAK.com their customer services is shocking. spent 4 hours choosing everything for their server to go down..next day was told we would receive a text the day before...didn't receive the text until the same day by then they had already been. shocking customer service...rude and unhelpful DO NOT USE THIS COMPANY”

Posted 7 years ago

“Soak managed to deliver the wrong shower door, simple to rectify you would think, I'm afraid not. I tried phoning, I never got an answer, even after letting it ring for 20 mins. Email, this seems to be the best option, best that is if you are happy with a response which is at best 2 days. After being fobbed off for 3 weeks, I was eventually given a day for collection of the wrong unit and delivery of the correct item, wrong unit collected, no sign of the right one. more emails, more excuses, 2 more times I was promised it was out for delivery, 2 more times it didnt arrive. On the 3rd occasion it arrived, it only took 8 weeks for them to sort out their mistake. Since then I have been offered allsorts of incentives to remove my reviews, I;m afraid the horse has already bolted.”

Posted 7 years ago

“Would never use thus company again and would strongly recommend no one else does , take your money , do not deliver , customer service dies not exist. Cannot rate this company out if 5 . Would be minus”

Posted 7 years ago

“Like others on here ordered for 2 bathrooms, received goods, some missing, some broken and some completely different to what I ordered, this was 05/04/2016 and today 17/08/2016 I am still waiting on goods and refund. customer service is non existent, avoid like the plague.DO NOT BUY FROM THESE CHARLATANS, they trade under:- ibathuk, soak.com, luxury for less and bath empire. be warned you will spend hours on the phone, email and waiting for delivery and collections. Avoid the stress and buy local, it will be cheaper in the long run.”

Posted 7 years ago

“Quick service,all my items looks exactly like on the pictures. Good quality. I need return one item, because of the fault , the customer service deal with it in less than 10 minutes.Thank you”

Posted 7 years ago

“I ordered a replacement part, after finding the basin was smashed. I have to say, the young man I spoke to (Lyndon) was very professional and patient with me. He quickly sorted out a replacement part, and have now received it, 48 hours later. I am extremely happy with the service I have received and would definitely recommend them. (Now known as SOAK.COM)”

Posted 7 years ago

“Company is hopeless and rude and arrogant . Part delivered goods.....did not know that one part of order was broken. Could not replace for 5 days. Would not arrange refund and collection of all other poor quality goods..rude arrogant mouthy staff who offer no customer service . It is now called soak . com do dont be fooled”

Posted 7 years ago

“Every thing with this company is wrong. I ordered some radiator and send took nearly a month to be delivered and 3 times they deliver the broken radiator and the last time when i had it , didn't have the bracket and took another 2 weeks to have that. I advise you not to do any deal with this company as i promise you will regret that.”

Posted 7 years ago

“I have never felt the need to review a company online before as if I have had a bad experience in the past I have spoken with them and had any issues resolved. In this case I feel so strongly about warning others about the terrible after sales care I have taken time out of my day to do so. We placed two large orders with Bathempire/soak.com as was having both wetroom and bathroom redone. Order was delivered with no issues, workmen come to install bathroom under the sink units only to find both of them was damaged and not useable. We called and only way we could get a replacement was if my husband was to take units to them to exchange! My husband had to take an afternoon off work to do this! Workmen was left not being able to complete jobs as items from the order was missing (fixings etc) we are now currently waiting for a fixing kit for the shower screen which we was promised would be with us on Monday. Didn't arrive so I called again today to be told that they are having issues with their system and it won't be with us until Friday. I have explained what am I to do without a shower and a three year old and how the jobs can't be finished because of missing parts and they are not interested. Asked to speak with a manager to be told this isn't possible as our company policy is to raise a 24 hour call back. Still waiting! Natasha was the lady I spoke with today and felt I was talking to myself and she wasn't in the slightest interested in helping me. I would never order from them again or recommend to friends or family.”

Posted 7 years ago

“We ordered a shower door 10 days ago. Delivery was confirmed for Friday, but we haven't received anything. On Monday we called customer service to check what is happening with our order. We've been told that our order was loaded in the wrong van and redelivery date is Wednesday. We asked why no one advised about the changes. Today, as is Wednesday, I thought to call customer service and check if our order left the depot and for our surprise we found out that product is damaged and they will have to replace and arrange redelivery with can take another week or more. We've asked to speak with the manager and no one is available. Maybe, if we are lucky, in 48 h will be contacted by the manager. Poor services and communication is '0'. Is annoying as we have booked the builders to fix the door initially for today and we postponed for Thursday, now we have to wait another week or so to rearrange everything.”

Posted 7 years ago

“Please think of the builder or plumber who has to fit this. We have just had the misfortune to have to fit three bathrooms and a cloak room suite a client bought from them. The quality is either shockingly poor or average. Most British toilets are plumbed in from the left , although most toilet cisterns have both left and right fitting options there's only have a right fitting option so this means changing over the pipe work. Counter top basins should have a flat bottom not there's hence they wobble unless silliconed in heavily. Waste are another issue poor fitting so again our plumber had resort to mass sillicone to stem the gaps caused by poor fitting. I could go for hours listing the problems we have had to overcome. This is what it is overpriced junk. As we say in the trade buy cheap pay twice.”

Posted 8 years ago

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BathEmpire is rated 1.4 based on 78 reviews