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BathEmpire Reviews

1.4 Rating 78 Reviews

8 %

of reviewers recommend BathEmpire

Company Reviews

1.4

Based on 78 reviews


Customer Service
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About BathEmpire:

BathEmpire are a online-only retailer of modern bathroom fixtures. The ethos is to provide desirable, long lasting products at affordable prices.
On a like-for-like basis, BathEmpire aims to offer the lowest prices online, but maintains quality by offering a 10 year warranty on every product.
BathEmpire has over 400 items online. Key lines are the showers, towel radiators and kitchen taps. Best selling products are Dagna Showers, Nancy Towel Radiators and Niagra Kitchen Taps.

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Phone:

0800 6345666

Location:

Unit H2, Grovelands Industrial Estate, Coventry United Kingdom
Coventry
CV7 9ND

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BathEmpire 1 star review on 28th March 2022

River Protector

BathEmpire 1 star review on 15th June 2016

BathEmpire 1 star review on 12th May 2016

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service. Not interested in helping to resolve any issues with damaged/faulty goods. Do not buy from this company.”

Posted 7 years ago

“Worst online experience – avoid this retailer Soak.com (also known as Bath Empire) has the worst combination for an online retailer – a/ being a really poorly run online business (eventhough this term might even give them too much credit as guess is better termed as an old-fashioned retailer who decided ‘hey, let’s go online….’) and b/ they have chosen the worst logistic partner, DX, that appears to operate completely in their own world with no control from Soak.com. My recommendation is to stay well away from soak.com – my list of problems is long and with several orders this has been going on for weeks with basically no interest from Soak.com – - First order non-delivered twice despite booking confirmed; re-booking took weeks and countless calls - Web-site description of items mis-leading and once pointed out several discussions to get someone within Soak.Com to listen and action replacements - Second order non-delivered twice despite booking confirmed; at this stage haven’t managed getting the goods and have cancelled instead - The Soak.com management team couldn’t care less about customers and take days to get on the phone, will constantly argue rather than resolving customers issues and will not take any responsibility for their organisations responsibility to the customer nor their responsibility for their poor logistics partner - Soak.com will send information about delivery however this is not real time information according to the call-centre but ‘automated’ so its meaning less Avoid, avoid, avoid! I am out of pocket for having contractors waiting for deliveries that never materialise, don’t make the same mistake as I have, go somewhere else!”

Posted 7 years ago

“Steer clear of this one man outfit he is just a middle man taking his of ideal bathrooms make sure you go somewhere else ounce thy have your money that's all thy want you can go and run if you have a problem you want get it back”

Posted 7 years ago

“We purchased a bathroom cabinet which we collected and upon opening I discovered the item was faulty. When i called to get a simple replacement, they said they cant as the item may have possibly been damaged by myself when i collected. the item was packaged in 2 boxes (1 inside the other and lots of polystyrene) and so would be near impossible for me to damage when transporting home less than 1 mile away. They said i should have opened the box before i left site to check everything was ok. i bought the product in good faith that it would be in perfect working order and shouldnt need to open before i leave site- no other company does this, so why soak does im not sure (or maybe all their items are of very poor quality). getting the faulty item replaced is near impossible and the customer service is absolutely awful. any customers trying to purchase from here PLEASE PLEASE PLEASE DO NOT BUY FROM HERE (even if you have to pay more go somewhere else). The company and their products are truly the worst i have experienced, and trust me i have experienced bad places before (even taking one to court). We have now sent a recorded delivery letter and awaiting a response. i will say this once more DO NOT BUY FROM THIS COMPANY. TOTALLY AND UTTERLY GHASTLY CUSTOMER SERVICE AND POOR QUALITY PRODUCTS!!!!!!!!!!”

Posted 7 years ago

“Possibly the worst online purchasing experience I have ever had. Placed order for new bathroom suite. Two days later received text message at 10am advising that order was out for delivery that day and would arrive any time between 7am and 6pm. Rushed out of work at short notice to try and get home in time. Delivery did not arrive till 5pm. Upon opening boxes found the toilet pan was smashed to pieces. Phoned company and was advised to take photographs which I emailed to the after sales team. A replacement pan was dispatched. Requested that this be delivered on my next day off work so as to minimise any further inconvenience. This request was ignored and another full day delivery timescale was issued. Took a second day off work, again waited in all day and parcel arrived at 5pm. Gutted to find that upon opening this box, this pan was also broken. Again telephoned company, more photographs taken, another e-mail sent and another pan was dispatched. Yet again, another 7am till 6pm time slot issued (despite assurances that the courier would call me one hour before delivery, this did not happen) and again, no delivery till 5pm. This time the pan was found to be intact however the courier did not remove the two broken pans which had previously been delivered. Despite not even being able to lift these on my own I was left to dispose of them myself. Contacted Soak.com to complain and seek compensation for inconvenience caused. Received response from Daniel Hughes who advised that a discount would be considered and that he would check position with his manager and revert back to me that same day. Two days passed with no response. E-mailed for an update and was completely ignored. One week later, e-mailed again asking to escalate complaint, again was completely ignored. Despite spending over £400 with this company I have lost three days off work and spent a considerable time phoning them, taking photographs and e-mailing them only to be left with a pile of damaged goods which I have had to pay a local company to dispose of for me. On top of this I have been treated with utter contempt when I dare to complain. Please take my advice and steer well clear of Soak.com, their prices might be low but you will pay through stress and inconvenience. I will never use them again and intend to pursue them by any means possible.”

Posted 7 years ago

“Do not buy from this company also know as soak.com. they deliever faulty goods which were not only not what I ordered but also broken. They Have ignored emails and even a letter sent to them recorded delivery. I have followed cotizens advoce guidelines and now have need to pursue in small claims court”

Posted 7 years ago

“My original goods arrived as expected and were duly fitted. Unfortunately there was a mishap after about 6 weeks and bath empire were extremely helpful in resolving the difficulty. I have to praise Danielle, in particular, for her extremely understanding and kind approach and outstanding customer care. Thank you so much.”

Posted 7 years ago

“Second time my order hasn't been delivered, would love to cancel my order altogether but can't get through on the phone and no one seems to reply to my emails. I will not be using them again.”

Posted 7 years ago

“Products not delivered when they should have been. Called several times to get it sorted messages not passed to Rebecca. Eventually got 15% refund for inconvenience caused. Three days later concealed cistern broke they were more interested in getting a photo and expected my client to wait 4 days for a replacement with no toilet working in the house. Emailed them Sun 04/09/2016 with the photo and a copy of the invoice for a new cistern I had to buy for my customer so she could use her toilet, plus copy of the invoice for the replacement as I want this refunded.They replied saying they will respond within 48 hrs emailed them again today and got same message back. Their customer service is disgusting I would advise people to go elsewhere.”

Posted 7 years ago

“Soak managed to deliver the wrong shower door, simple to rectify you would think, I'm afraid not. I tried phoning, I never got an answer, even after letting it ring for 20 mins. Email, this seems to be the best option, best that is if you are happy with a response which is at best 2 days. After being fobbed off for 3 weeks, I was eventually given a day for collection of the wrong unit and delivery of the correct item, wrong unit collected, no sign of the right one. more emails, more excuses, 2 more times I was promised it was out for delivery, 2 more times it didnt arrive. On the 3rd occasion it arrived, it only took 8 weeks for them to sort out their mistake. Since then I have been offered allsorts of incentives to remove my reviews, I;m afraid the horse has already bolted.”

Posted 7 years ago

“got what we ordered well packed, good delivery, all there”

Posted 7 years ago

“Would never use thus company again and would strongly recommend no one else does , take your money , do not deliver , customer service dies not exist. Cannot rate this company out if 5 . Would be minus”

Posted 7 years ago

“Like others on here ordered for 2 bathrooms, received goods, some missing, some broken and some completely different to what I ordered, this was 05/04/2016 and today 17/08/2016 I am still waiting on goods and refund. customer service is non existent, avoid like the plague.DO NOT BUY FROM THESE CHARLATANS, they trade under:- ibathuk, soak.com, luxury for less and bath empire. be warned you will spend hours on the phone, email and waiting for delivery and collections. Avoid the stress and buy local, it will be cheaper in the long run.”

Posted 7 years ago

“Quick service,all my items looks exactly like on the pictures. Good quality. I need return one item, because of the fault , the customer service deal with it in less than 10 minutes.Thank you”

Posted 7 years ago

“I ordered a replacement part, after finding the basin was smashed. I have to say, the young man I spoke to (Lyndon) was very professional and patient with me. He quickly sorted out a replacement part, and have now received it, 48 hours later. I am extremely happy with the service I have received and would definitely recommend them. (Now known as SOAK.COM)”

Posted 7 years ago

“Company is hopeless and rude and arrogant . Part delivered goods.....did not know that one part of order was broken. Could not replace for 5 days. Would not arrange refund and collection of all other poor quality goods..rude arrogant mouthy staff who offer no customer service . It is now called soak . com do dont be fooled”

Posted 7 years ago

“Every thing with this company is wrong. I ordered some radiator and send took nearly a month to be delivered and 3 times they deliver the broken radiator and the last time when i had it , didn't have the bracket and took another 2 weeks to have that. I advise you not to do any deal with this company as i promise you will regret that.”

Posted 7 years ago

“I have never felt the need to review a company online before as if I have had a bad experience in the past I have spoken with them and had any issues resolved. In this case I feel so strongly about warning others about the terrible after sales care I have taken time out of my day to do so. We placed two large orders with Bathempire/soak.com as was having both wetroom and bathroom redone. Order was delivered with no issues, workmen come to install bathroom under the sink units only to find both of them was damaged and not useable. We called and only way we could get a replacement was if my husband was to take units to them to exchange! My husband had to take an afternoon off work to do this! Workmen was left not being able to complete jobs as items from the order was missing (fixings etc) we are now currently waiting for a fixing kit for the shower screen which we was promised would be with us on Monday. Didn't arrive so I called again today to be told that they are having issues with their system and it won't be with us until Friday. I have explained what am I to do without a shower and a three year old and how the jobs can't be finished because of missing parts and they are not interested. Asked to speak with a manager to be told this isn't possible as our company policy is to raise a 24 hour call back. Still waiting! Natasha was the lady I spoke with today and felt I was talking to myself and she wasn't in the slightest interested in helping me. I would never order from them again or recommend to friends or family.”

Posted 7 years ago

“They supplied me 5 tall bathroom cabinets and I found one of them severely damaged. I opened it late (beyond 14 days) as no handyman was available. Now they are declining to return this item. They are not a member of furniture ombudsman so difficult to get the claim. Still I am trying. Probably my experience is same as Ted Oliver.”

Posted 7 years ago

“We ordered a shower door 10 days ago. Delivery was confirmed for Friday, but we haven't received anything. On Monday we called customer service to check what is happening with our order. We've been told that our order was loaded in the wrong van and redelivery date is Wednesday. We asked why no one advised about the changes. Today, as is Wednesday, I thought to call customer service and check if our order left the depot and for our surprise we found out that product is damaged and they will have to replace and arrange redelivery with can take another week or more. We've asked to speak with the manager and no one is available. Maybe, if we are lucky, in 48 h will be contacted by the manager. Poor services and communication is '0'. Is annoying as we have booked the builders to fix the door initially for today and we postponed for Thursday, now we have to wait another week or so to rearrange everything.”

Posted 7 years ago

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BathEmpire is rated 1.4 based on 78 reviews