“Hideous property management. Lost most of the property keys twice then try to lie to cover their backs. Wouldn’t cover the cost I had to cover for new keys. Totally incompetent. Didn’t manage the property properly. House damaged and filthy after 1 tenant in 1 year. Do not use!!!”
“Patronising arrogant advisor in Bitterne branch. Had a phone call took limited information. Didn’t listen to what I wanted just kept pushing fees! Cocky boy in a suit! Should of gone to Emma in Connells as suggested by friend!”
“AVOID
Not only took ridiculous amount of money, but couldn't be asked to do anything around the building, even after several complaints. We needed front door fixing, shower fixing, leaking sink fixing etc.
Many phone calls and visits in the branch only resulted in redirecting us and ignoring the problems.
Local branch in Southsea as well as the head office are absolutely ridiculous.
Obviously making problems with the deposit release, even though the flat was left in a perfect condition.
Simply thieves, really.
They don't even deserve one star.”
“Ashley and Jon were easily contactable and kept us up to speed on developments. We live 280 miles away and so were unable to be available locally. Beals handled all aspects for us very efficiently including the legal side, using Lawwcomm solicitors.”
“We had personalised attention mainly from Dominic but also Olivia on occasions and they always replied to queries very quickly. They were informative about potential tenants and kept us very well updated on progress. We felt they really tried to do their best to find the right tenants as quickly as they could.”
“Made a good effort to get viewings, found a buyer quickly. I am living abroad and they visited and checked the house on a regular basis. Some complications arose with the survey, and they handled the subsequent investigations and negotiations with the buyer competently. Good, professional service.”
“Ross Whelan, the agent dealing with my sale was exceptional. He was patient, tolerant and understanding. I really apprecaite the effort he put into making sure we understood the situation and keeping me constantly updated.”
“I rented out my property as a landlord for 7yr and then put it on the market around Christmas - house sold pretty quick and had updates all through the process and help to chase the solicitor when needed also...I also didn't get the typical 'sales talk' with them about the value of the house etc when selling - just honesty - which personally, I much prefer. The property was always rented out through those 7years quickly and with ease between the 3 different tenancies I had during that time - I think only once there was one month with the property being empty between tenants and the other 2 times it was a matter of a week or 2 only, so very happy it was always let quickly! Payments were also always on time and regular without issues.... The ONLY negative thing I could say is that sometimes it was hard to get a reply to phone calls/emails to the branch, BUT that being said, I also do understand it's a busy branch with lots going on, so it's not really that much of a negative!! All in all, a great service and would recommend. The branch, team and manager Ross, at the North End branch were all brilliant and helpful.... Thank you for everything.”
“Would highly recommend to family & friends,They were very professional & always kept us updated with our sale & purchase,Very friendly team always happy to help with any queries we had.”
