“Sadly I will not be returning to this Salon after 3 years. There appears to be a culture where the customer is not listened too and when concerned or questions are raised they become rough and seemingly offended and conversations in their home language follow. After a long week I was looking forward to a relaxing manicure and not an covert battle with the technician. The experience left me feeling down and 2 days later the sides of 2 of my nails are sore. To add to this the service is rushed. Time to leave.”
“The service received today was unprofessional! I do not expect to pay for a service only to be spoken to like a child. The fact I was told ‘just let me speak’ whilst the lady slapped her hand with the nail file left me mortified. She didn’t give me a chance to explain what I was asking for. Continuing to raise her voice at me, the man came over and told me to come down!!! I have never felt so humiliated/belittled before in my entire life! I was even more embarrassed when the staff started speaking in their own language with each other, all I was trying to do was explain what I had requested, as I am the customer paying for the service. After being a loyal customer with yourselves I certainly will never be coming back. You have poor time management rushing customers in and out! Your business should be about quality and not quantity.”
