Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,328 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,328 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick and efficient however the bed itself was very difficult to assemble due to not lining up properly and bolts not fitting also instructions very poorly written with poor diagrams”

Helpful Report

Posted 8 years ago

“I get the feeling that Bedstar is more suited to operating on a trading estate with showroom buyers rather than online where people use delivery estimates as a deciding part of the sale. Whilst the goods ordered did arrive they were well outside of the lead times stated at the time of ordering online, and I had to chase for updates. Promises of "delivery on x date" came and went and required more chasing to get the goods dispatched even once they had arrived in stock. The phone number was always unanswered but email contact was responded to within 24 hours (usually on the same business day). If the delivery estimates were more accurate (e.g. "Up to 3 week delivery" rather than "Next day delivery") I may still have used Bedstar and been left with a more positive experience. Instead I'm left with the impression that their online sales are a secondary activity for them after their showroom sales just so they can "get online". Sadly this is a common problem for many furniture retailers.”

Helpful Report

Posted 9 years ago

Bedstar is rated 4.0 based on 1,328 reviews