"Sells dead plants then blames the customer for not looking after them. Bought a grapevine from them last year, planted in the garden which is sandy and well drained, didn't look great when we got it with only 2 leaves which soon dropped off, but thought maybe the time of year so left it and hoped to see some signs of shoots this spring. After nothing, and the stems turning brown I lifted it out and there were no roots. Emailed them to tell them and all I got was it's been kept too wet. Informed them it wasn't as planted in well drained sandy soil but they didn't even have the decency to answer. AWFUL AWFUL customer service, stay well clear of them and spend your money somewhere that appreciates customers."

"I was sent the wrong plant. I ordered a elderberry GOLDEN TOWER from this trader via B&Q market place. I'm currently in dispute with customer services at the moment. When I checked Beechwood nurseries ltd\/3fatpigs website they don't even stock the plant I ordered, but another called elderberry GOLDEN SPARK. It's an elderberry but a different variety and looks completely different. The 1st picture is what I ordered, the 2nd is what I received and 3rd is from 3fatpigs website. My advise is not to buy from this company, absolutely appalling attitude"

"I was sent the wrong plant. I ordered a elderberry GOLDEN TOWER from this trader via B&Q market place. I'm currently in dispute with customer services at the moment. When I checked Beechwood nurseries ltd\/3fatpigs website they don't even stock the plant I ordered, but another called elderberry GOLDEN SPARK. It's an elderberry but a different variety and looks completely different. The 1st picture is what I ordered, the 2nd is what I received and 3rd is from 3fatpigs website. My advise is not to buy from this company, absolutely appalling attitude"

"I was sent the wrong plant. I ordered a elderberry GOLDEN TOWER from this trader via B&Q market place. I'm currently in dispute with customer services at the moment. When I checked Beechwood nurseries ltd\/3fatpigs website they don't even stock the plant I ordered, but another called elderberry GOLDEN SPARK. It's an elderberry but a different variety and looks completely different. The 1st picture is what I ordered, the 2nd is what I received and 3rd is from 3fatpigs website. My advise is not to buy from this company, absolutely appalling attitude"

"I've also had a really bad experience. 5 bare root crabapple trees failed to take. Despite several requests on my part for refund, they completely refuse to give one. I've sent several emails, dating back to last May, plus numerous photos. I've never come across such appalling rudeness from their customer \"service\". No reason was given for refusing a refund. I'll be posting my thoughts on social media."

"I've also had a really bad experience. 5 bare root crabapple trees failed to take. Despite several requests on my part for refund, they completely refuse to give one. I've sent several emails, dating back to last May, plus numerous photos. I've never come across such appalling rudeness from their customer \"service\". No reason was given for refusing a refund. I'll be posting my thoughts on social media."

"Truly terrible quality! They\u2019re clearly trying to fob off their damaged and dying plants. Avoid. I ordered two catmint plants that arrived looking scraggly with dead, yellowing leaves. I sent images and exchanged dozens of messages with this woman called Charlotte who said if I\u2019m not happy with the plants that I can return them at my own expense for a refund."