“Promptly delivered and as allways
What I ordered is what I got ..an improving scooter parts supplier
Good work Beedspeed and thank you
Kind regards
Wayne vespa owners club uk
VOCUK”
Good morning! Thank you so much for your kind words, much appreciate, and I'm very glad you were happy with your order :) You know where we are if you need any more parts ;)
“Guys, a lot of you will know me. Been in the scooter scene virtually all my life. I have used Beedspeed over the years and they have been on the whole very good. Now I see lot of people online that are not exactly complimentary about various dealers and suppliers of scooter parts and accessories, and it is so easy to start typing bad things when an order goes wrong. What you need to do is actually give the guys a chance to sort it. I'll not go into detail but I had a recent order that went a bit awry. No fault of Beedspeed but Daniel got involved and totally sorted it. Not only that but phoned to check everything was ok. India who works there is the most helpful and wonderful person to deal with. She is a credit to Beedspeed and they are very lucky to have her. I for one will be using Beedspeed for all my online orders going forward, and the next Cleethorpes rally, I will be taking a box of chocolates for India and a couple of beers for Dan to say 'thank you'. I highly recommend Dan, India and all the team there!”
Good morning!! Thank you so much for this incredible review! We really appreciate the kind words - and I'm glad we were able to sort your order for you :) We love the opportunity to sort any issues out, and sometimes that takes time, but I'm glad we got to the bottom of it all and you're happy with the end result :D Thank you so much for the offer of chocolates and beer, I'm certain Dan will take you up on that ;) Speak again soon we hope! :D
“Ordered some bits for my SX on Thursday and they’ve just arrived! I understand there are delays with the couriers at the moment, but I could not fault the people there and the quality of the parts!”
“Despite their protestations the business communications exhibited by this company are appalling!
They DO ignore emails other forms of communication and they are extremely lethargic with refunds and credits.”
Good morning, I am sorry you feel ignored - we certainly do not ignore any emails despite your protests, we are currently working hard on making sure all correspondence is dealt with as quickly as possible. In regards to your order, I cannot see any claims for a refund or a credit to your account, I am happy to sort this out for you if you feel there's been an overlook, as we would love you to be happy with the service you receive. Sorry again
“ordered and paid for items 23rd April. nothing tried to phone nothing. one email. read other reviews apparently they haven't paid a supplier. con-artist”
Good morning, I would love to look into this for you, but I can't without your name sadly. If you're able to send us an email via sales@beedspeed.com I would like to sort this out for you.
“Placed an order, understand problems with covid 19, but Beedspeed will not answer their phones and don’t respond to emails. £105 spent on goods which haven’t appeared!”
I'm so sorry to hear your order has been delayed. We are constantly three phone lines busy, and we try and get emails replied to as fast as possible, we currently have an empty inbox, so I'm not sure why your email hasn't been replied to. I will look into this for you. In regards to your order, there has been a delay with shipments from abroad, but we are trying to get this out to you as soon as we can. I'm so sorry, and I will email you with any information I can provide.
“Emails no answer on phone in queue for over an hour then just cut off told product in stock told 2/3days nothing turned up 10 days now what ever is going on i need answers. Brian Broadhurst. I can not afford to lose over a £100 talking to people in my club to find they have ordered stuff that has been payed for and never turned up”
Good morning, I'm sorry you've had a less than perfect experience with us. Unfortunately, during lock down, we've seen a large increase in both phone calls and emails and sadly we were not equipped to deal with this. We have since taken on more staff, and are working to increase our response rate, so hopefully this doesn't keep happening. On the lines of your specific order - we are happy to report it is being sent off today, it was packed up yesterday and is ready to go in our delivery today. This is less than 14 days since you ordered, which we do state on our site it can take up to 14 days for dispatch. We hope you enjoy your order.
“Disgusting service. Repeated lies about an order on going for over 6 weeks! “ it’s on the delivery we are going through” “it’s on the shelf for delivery” “don’t know why it hasn’t been dispatched” “it was damaged in transit”. Honesty goes along way, quit the b******t!!!”
Good afternoon,
I'm so sorry you've had a bad experience with us, we would really like to look further into this and sort this out for you, if you'd email us with your order number, or postcode, we'd be happy to sort this out for you.
Or if you'd like to email us with your name and number we'd be happy to give you a call and sort this out for you.
