“Despite their protestations the business communications exhibited by this company are appalling!
They DO ignore emails other forms of communication and they are extremely lethargic with refunds and credits.”
Good morning, I am sorry you feel ignored - we certainly do not ignore any emails despite your protests, we are currently working hard on making sure all correspondence is dealt with as quickly as possible. In regards to your order, I cannot see any claims for a refund or a credit to your account, I am happy to sort this out for you if you feel there's been an overlook, as we would love you to be happy with the service you receive. Sorry again
“ordered and paid for items 23rd April. nothing tried to phone nothing. one email. read other reviews apparently they haven't paid a supplier. con-artist”
Good morning, I would love to look into this for you, but I can't without your name sadly. If you're able to send us an email via sales@beedspeed.com I would like to sort this out for you.
“Placed an order, understand problems with covid 19, but Beedspeed will not answer their phones and don’t respond to emails. ÂŁ105 spent on goods which haven’t appeared!”
I'm so sorry to hear your order has been delayed. We are constantly three phone lines busy, and we try and get emails replied to as fast as possible, we currently have an empty inbox, so I'm not sure why your email hasn't been replied to. I will look into this for you. In regards to your order, there has been a delay with shipments from abroad, but we are trying to get this out to you as soon as we can. I'm so sorry, and I will email you with any information I can provide.
“Emails no answer on phone in queue for over an hour then just cut off told product in stock told 2/3days nothing turned up 10 days now what ever is going on i need answers. Brian Broadhurst. I can not afford to lose over a ÂŁ100 talking to people in my club to find they have ordered stuff that has been payed for and never turned up”
Good morning, I'm sorry you've had a less than perfect experience with us. Unfortunately, during lock down, we've seen a large increase in both phone calls and emails and sadly we were not equipped to deal with this. We have since taken on more staff, and are working to increase our response rate, so hopefully this doesn't keep happening. On the lines of your specific order - we are happy to report it is being sent off today, it was packed up yesterday and is ready to go in our delivery today. This is less than 14 days since you ordered, which we do state on our site it can take up to 14 days for dispatch. We hope you enjoy your order.
“Disgusting service. Repeated lies about an order on going for over 6 weeks! “ it’s on the delivery we are going through” “it’s on the shelf for delivery” “don’t know why it hasn’t been dispatched” “it was damaged in transit”. Honesty goes along way, quit the b******t!!!”
Good afternoon,
I'm so sorry you've had a bad experience with us, we would really like to look further into this and sort this out for you, if you'd email us with your order number, or postcode, we'd be happy to sort this out for you.
Or if you'd like to email us with your name and number we'd be happy to give you a call and sort this out for you.
Good morning, I would like to apologise that you feel we have ignored you - we do not intentionally ignore any emails at all, but with the sudden increase in volume of emails it has been difficult to keep up with them all. If you would like to try emailing us again, or message us on Facebook with your order number, we would be happy to help.
Good morning, I'm really sorry there's been a delay in getting your order out to you, we've been receiving an extremely high volume of orders during lock down, and been struggling to get ahold of our suppliers as a lot shut down during the pandemic. If you could please email us, or message us on Facebook, with your order number, we would be happy to help.
“Ordered 2 parts for my Vespa LX, after almost 6 weeks of me sending numerous emails to them saying I haven't received my parts, only receiving 2 in reply, have now been told my order has been cancelled! No explanation! Will not be using these again and would highly recommend people avoid using them too, shocking service!”
Good morning, I have looked into your order dated the April 28, 2020, and you emailed us on two separate dates asking us to cancel the order. This is why it was cancelled on the 30th (the date of your second email) with a full refund being issued. If you feel this was done in error, please give us a call and we would be happy to resolve this. We are also happy to show you the emails from your email address if you feel there has been a security breach on your account.
“This sentence: "Genuine Piaggio Spare Part" should be reported to trading standards. Ordered a PX speedo for ÂŁ120, received the exact same version I bought from India on ebay for ÂŁ25. Except the ebay version didn't claim to be a genuine Piaggio spare part. Fair play they refunded me when I sent it back to them, but only after a dozen phonecalls and nearly two months.
Steer clear.”
Good morning, this is very disappointing to hear, and I will be passing the feedback along to the warehouse team. It sounds like the wrong part was sent to you at time of picking, which we would like to publicly apologise for. During these times, we've had to take on extra staff to meet the new demand of orders, which has resulted, sadly, in a few more errors. We are happy to offer you a discount on your next order with us, if you would like to email us to let us know, as sadly I cannot find your account without your name. I'm sorry again you've had this experience.
“I'm not in the habit of bad mouthing small businesses, but..
This is one of the worst buying experiences I have had. I ordered some Lambretta parts which took nearly 10 days to arrive; when they did arrive 2 parts were missing and 2 were incorrect. No luck on the phone but eventually answered an email to say the missing parts had been posted the day before - they arrived nearly 2 weeks later. The incorrect parts were never replaced and the emails never answered - they were only a couple of pounds worth so I wrote them off and ordered from elsewhere.
Of the parts I did receive the majority were very cheaply made and appalling quality, particularly the cable set: on the gears, clutch and rear brake all the outers had to be cut to size and the choke cable was incorrect. The rear lens light screws didn't fit and again no reply to emails.
I used to deal with Beedspeed a lot many years ago and it's a shame what's happened to them, needless to say I shan't use them again. The rest of my parts were ordered from other dealers who communicated well and I had the parts the next working day. It's undoubtedly difficult for businesses during the Coronavirus lockdown but there is a standard of business which is still attainable if it's worked for. I hope Beedspeed can get back to that previously high standard.”
Good morning, I am very disappointed to read this review, and will be passing along the feedback to the team to find out how this happened. If you would like to email us again, I would be happy to refund you the items that were incorrect. Unfortunately, in regards to delivery time, there is not much we can do once an item has left our facility, but we are constantly chasing our delivery partners to try and get items to customers quicker. I apologise for the delays. We are working to reach higher goals, and have huge plans for the company, so we are excited to see our growth seen by our customers. I am sorry for your experience, but hopefully if you come to see us in the future we will have improved - and we would be happy to offer you a discount if you give us an email prior to ordering.
“Ordered a vespa t5 exhaust and they sent me a px exhaust instead. Asked them for a return label to swap it over and they expected me to pay for postage. 🤣”
Good morning, I am so sorry to see that this error has happened. I am more than happy to resolve this for you via email, which I can see we have had some communication through. I can see at the time of emailing you were happy to pay the charge - but if this has changed, we can arrange something. We shall be emailing you today to sort this out.
“Bought an exhaust for a vespa t5 and they sent me an exhaust for a vespa px with the wrong fittings. Asked to return the item and they expected me to pay for postage. All in all a very poor experience.”
“As per previous review yesterday I would like to now add that unfortunately this company had no intentions of letting my son know that the exhaust he ordered 3 weeks ago was discontinued, not only that but supposedly was a very old ad and shouldn't have been on the site, instead of offering like for like replacement they offered one that wasn't suitable for his scooter and the real alternative way more expensive than the one already paid for, not only this but to add even further insult accused my son of actually searching through ad's until he found a pricing error then placing an order this is absolutely not true and to call a customer a liar is unforgivable, as Rob has been a member of Gemini scooter club for many years and has bought several items from this place as has his many friends in the scootering community hopefully thus treatment of himself and many others I see now I have read through reviews will stop them making the same mistake of ordering anything from here again the management should be disgusted with themselves.”
Good morning, I'm sorry you had a less than perfect experience with us. Sadly, the part your son ordered was discontinued during lock down, and there was a severe lack of response from us in updating this on the website. And I would like to apologise for that. I am aware that he was offered an upgrade, but unfortunately, the one from his bike was a lot more than originally paid, so we did ask for an amount to fulfil this and complete his bike. However, he was also offered to cancel and get a refund for his order, which he choose and received promptly. I would like to publicly apologise for the comments that Rob feels were made towards him, and I am disappointed in this behaviour. I will pass the feedback along to the member of staff - and sort this out. This is not acceptable behaviour and not something we condone. I am sorry, and we are constantly working on improving our communication.
