Beer Hunter Reviews

Name: Beer Hunter
Rating: 4.45

4.5 Rating 2,642 Reviews

86 %

of reviewers recommend Beer Hunter

4.5

Based on 2,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I expected more variety to be honest. The picture suggested a Weissbier and the famous Berliner Weisse. I got the usual beers you get everywhere, three bottles of the same brand.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear there is an issue with your order. I can see Customer Services have contacted you

Posted 4 years ago

“Positives were price of product and ease of ordering, also great variety of products. Negatives, paid nearly £5 for delivery of 3-5 days and was 7 days before I received it, communication was slow and couldn’t change delivery address with supplier. Great product at a good price but supply chain could be improved.”

Helpful Report

Posted 4 years ago

Hi Gary I am sorry you experienced a delay in your order being delivered. I can see there has been communication with yourself and Customer Services. Thank you for your patience and your purchase

Posted 4 years ago

“Very much enjoyed but as it was for a Father’s Day gift,a gift box option would be nice for presentation”

Helpful Report

Posted 4 years ago

Wonderful to hear - thank you

Posted 4 years ago

“Gemma from beer hunter very helpful and nice, awful delivery (dpd) and lack of communication otherwise.”

Helpful Report

Posted 4 years ago

Hi thank you for your feedback. Im sorry to hear you had a bad experience with the courier

Posted 4 years ago

“It wasn't delivered on the first working day after order but the gift was fine.”

Helpful Report

Posted 4 years ago

Hi Michael - thank you for your purchase and your review, I can see your order was placed over the bank holiday weekend (Saturday 29th May) when the office was closed. Your order was processed on the Tuesday when the office was open and delivered the next working day - Wednesday :-)

Posted 4 years ago

“Good product and good delivery but I paid for it. Having purchased 24 where I mistakingly thought I had purchased 48 hence thought this was an amazing deal at £1 a can I was actually paying £2 a can (330ml). This was my error, but to add to my disappointment I then noted at my local M&S that the same product is available at £1.25 a can (and not on offer). I am all for making a profit but this is way over the top and makes the offer of free delivery a joke.”

Helpful Report

Posted 4 years ago

Hi Stuart. We are sorry to hear of your disappointment. I can confirm all our products are clearly advertised on our website prior to being ordered.

Posted 4 years ago

“Well the beer I ordered and got is Brewdog Jack Hammer IPA 440ml at 7.2% ABV. Excellent. Decent price. Quick delivery. Steve Riches, Northampton, UK.”

Helpful Report

Posted 4 years ago

Thanks Steve! excellent choice of beers - we hope they are being enjoyed

Posted 4 years ago

“Ordered 12 beers only 9 turned up, packaging inside was a green garden waste bag. Not sure how the 9 beers made it to me unbroken”

Helpful Report

Posted 4 years ago

Hi Shaun, We apologise again for the way in which your order was delivered and can confirm a complaint has gone into the Couriers. I can see Customer Services have been in touch regarding this prior to your review.

Posted 4 years ago

“I paid a little bit extra for next day delivery, and great it came this time on time. But when you offer a free glass as if you order in the next few days you will get, and when delivered did not come. This happened last time I made a order. This time I ordered Budweiser budvar with the promise of a extra gift, and yet again no gift. If you offer a gift you should make sure you should send it.”

Helpful Report

Posted 4 years ago

Good Morning Leigh, I believe Customer Services have spoken to you this morning, and we are rectifying this for you. We apologise again for the inconvenience this has caused

Posted 4 years ago

“Decent price for starter pack. Offers of free delivery were false. Tried to make contact through website to discuss and arrange refunds for delivery and still heard nothing back. Unlikely to use again.”

Helpful Report

Posted 4 years ago

Good Morning Craig, thank you for your purchase, I can see Customer services have been in touch with you.

Posted 4 years ago

“Shipment delayed for unspecified reasons, still not received by the time this review was requested.”

Helpful Report

Posted 4 years ago

“Order wasn’t delivered in full initially, however customer services were helpful in ensuring this was put right.”

Helpful Report

Posted 4 years ago

Hi Edwards - thank you for your purchase and the opportunity to rectify the issue for you

Posted 4 years ago

“Poor communication of when delivery will happen”

Helpful Report

Posted 4 years ago

Hi Murray, I am sorry you feel you received poor communication. All tracking information is emailed once the order is ready for dispatch. I can see in the history of your order you order was dispatched and delivered well within the 3-5 working day delivery. If we can help any further please contact Customer Services admin@beerhunter.co.uk

Posted 4 years ago

“prompt delivery but 2 bottles broken by courier, and a bit of a faff getting my refund on them. I suspect it was because I am a technophobe and duff information from delivery driver.”

Helpful Report

Posted 4 years ago

Hi Alan, I am sorry that your order was damaged upon delivery. I know Customer services were in touch regarding pictures of the damage so we could send a complaint to the courier. This is standard procedure, we appreciate your patience and thank you for your purchase

Posted 4 years ago

“Very pleased with the beer and fast processing, wasn’t happy with being charged shipping as a new customer to find 12 hours later shipping was free. No reply to any emails.”

Helpful Report

Posted 4 years ago

Hi I am sorry to hear this - please do contact customer services admin@beerhunter.co.uk and ask for Jo

Posted 4 years ago

“Delivery arrived within 2 days. No reply off customer service when I emailed them a query? Beer was near end of life. Purchased October 2020 with a use by date of February 2021. Apart from that enjoyed my purchase.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review, I know you have been contacted by Customer Services and an apology has been made. We appreciate your custom and hope to be able to restore some faith in the future.

Posted 4 years ago

“Parcel didn’t arrive. Awaiting customer service response to my email. Don’t use parcel force.”

Helpful Report

Posted 4 years ago

“Disappointing they couldn’t get their beer here before last weekend as I did pay for next day. Missed the cut off time on opening web page. Once the cut off time has gone you shouldn’t be given that option when you get to checkout. As my work do... Couldn’t refund the cost which I felt was wrong and this was made quite bluntly. Thought they’re could of been some leeway for a new customer...Then you get an e-mail saying we’ll put some goodies in the box to compensate the misunderstanding. Nothing received in the box. Think I’ll be sticking with my normal beer supplier going forward.”

Helpful Report

Posted 4 years ago

Good Afternoon John I am sorry you have experienced issues with your order. I apologise if the reply you received from customer services was taken as a blunt response, this is by no means our intentions. I can confirm that your next day delivery cost has been refunded to you as a good will gesture, and hope that we can restore some faith in the future.

Posted 4 years ago

“Order arrived with 2 of the 12 bottles, lids still on, but virtually empty. The box was soggy . Parcelforce had picked them up, put them down, attempted to deliver, returned to depot etc etc despite my request for them to drop them at my local post office. I don't think I can blame Beer Hunter but Parcel Force have let them & me down”

Helpful Report

Posted 4 years ago

“Beers where fantastic . Delivery quick and well tracked. Would love to have given 5 stars but the stein glass was uneven and wobbled on and straight surface. Not ideal with a litre of beer inside. Would have sent it back but I too eagerly opened the beer. The stein was the only let down for me”

Helpful Report

Posted 4 years ago

Hi George I am sorry to hear that about your Stein glass, its not something I have heard of before. Please do contact our customer services.

Posted 4 years ago

Beer Hunter is rated 4.5 based on 2,642 reviews