Beer Hunter Reviews

Name: Beer Hunter
Rating: 4.45

4.5 Rating 2,642 Reviews

86 %

of reviewers recommend Beer Hunter

4.5

Based on 2,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0161 507 8000

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is fine, service poor. I paid extra for “next day” delivery but it took 3 days. When I complained (because it was a birthday gift) didn’t get apology, my order was not “pulled through “ so that made it alright.”

Helpful Report

Posted 1 year ago

Hi, I am sorry you feel that the service is poor, as previously investigated your order was processed at 12.18, missing the 12pm cut off for next day delivery. The order was despatched on time the following day and delivered next day. Customer services did explain this and expressed that they were sorry to hear you were disappointed, no contact was made to inform you of delivery as it was made on time. It is great to hear that you are happy with the product.

Posted 1 year ago

“Firstly the phone service is absolutely awful. Then after sending an email about a query I had, I was very impressed with the quick response. Unfortunately when the issue was explained, my email to resolve the confusion was ignored.”

Helpful Report

Posted 1 year ago

Hi David, I do apologise for any issues you had when trying to contact us. I am glad this was all resolved for you. Thanks

Posted 1 year ago

“Good Value for Money, but I was disappointed that the Stout was short dated especially as I’d purchased 48 Cans !!”

Helpful Report

Posted 1 year ago

Thanks for leaving this review Richard, I am sorry to hear the stock was short dated, we have taken this on board and hopefully in the next month we will have some newer dated stock. If you want to email our team at CS@beerhunter.co.uk we will look into this further for you. Thanks

Posted 1 year ago

“I had orldered a special note as it was a wedding present Note note to say congradulations to named people on card I have emailed company!!! No answer to email-poor poor poor Happy with boxed bottle and nameson box”

Helpful Report

Posted 1 year ago

Hi Gerard, I am sorry to hear this, I can see a customer services email was responded to 7 days ago. I will re-send it, if you have any further issues please contact us again. Many thanks.

Posted 1 year ago

“Was very pleased with the item and the delivery, on the negative side was expecting the glass to be in a box but wasn't?”

Helpful Report

Posted 1 year ago

Thanks for the great review Martin, I am sorry it didn't arrive as expected, we did have stock of the boxed glasses last year however this year we received them in different packaging.

Posted 1 year ago

“I ordered a box of beers as a birthday gift. The website said delivery was 5 working days. Unfortunately the delivery wasn't received for 7 working days, so the birthday gift was late.”

Helpful Report

Posted 1 year ago

Thank you for the review, we are sorry to hear your disappointment with the delivery time, your order was despatched on the 5th working day and delivered on the 6th. We are normally much quicker with our despatch times but we were experiencing high volume of orders at that time.

Posted 1 year ago

“Usually reliable but this time cans were set instead of bottles which I had ordered. Customer Srrvices gave me 10 per cent refund which was okay.”

Helpful Report

Posted 1 year ago

Thanks for the review David, sorry you were disappointed with the substitution, we would usually try and contact the customer before despatch for approval but it isn't always posible when we are busy packing orders to get out of the door. We hope you enjoy the beer 😊🍻

Posted 1 year ago

“I cancelled my order due to protracted despatch times.”

Helpful Report

Posted 1 year ago

I have checked your order and can see it was despatched on the 5th working day, we are usually much quicker than this unless we are experiencing a higher volume of orders or there are stock issues.

Posted 1 year ago

“I thought the delivery process from when ordered and received was quite long. Way longer than other companies”

Helpful Report

Posted 1 year ago

Hi Donna Thank you for your review, I have had a look into the delivery time and you placed your order on a Sunday of a bank holiday weekend, standard delivery was selected which means it is despatched within 3 to 5 working days, we despatched it on day 4 for delivery next day which was a Saturday. Normally, we can despatch orders quicker than this but we were experiencing a high volume of orders at that time due to the bank holiday weekend. Please be aware we do offer a next day delivery service on some of our lines which only costs £1 more than our standard delivery. We hope you enjoy your purchase and you are not put off from using Beerhunter again. Kind regards Sue

Posted 1 year ago

“I order this in advance of my Dad's birthday and was surprised to find that it had been delivered. Apparently it was a technical hitch. I ordered 2 crates of beer which arrived in 1 box. This was too big for my old dada to handle and so had to live in the hallway.”

Helpful Report

Posted 1 year ago

Hi, I understand you have already been in contact with Customer Services, your order was despatched on time and the courier failed to notify you that it had arrived, sorry for your disappointment with this, I can put in a complaint with them. With regards to the beer being in one box, we usually send these in one box to keep our customers prices to a minimum. Two carriage charges would have to be paid if two boxes are required as we have to pass our carriage charges onto our customers. We really hope your Dad enjoys his beers. Kind regards, Sue

Posted 1 year ago

“Good service but some of the imported beers (moose head lager) have a short shelf life and need to be consumed by may 2024, only 2 months after receiving them.”

Helpful Report

Posted 1 year ago

Hi Meadhbh Sorry to hear you are disappointed with the shelf life date, as this is imported this is what is left when it reaches us. We will contact you privately regarding this issue. Hope you enjoy the beers 🍺 Sue

Posted 1 year ago

“Beer selection was great, however you didn’t include the snacks I paid for.”

Helpful Report

Posted 1 year ago

Hi Stephen Thank you for your review, I am sorry that there was an item missing, I have checked our CS inbox and cannot see any correspondence about this, please could you send an email to CS@Beerhunter.co.uk with the details so we can rectify this. Please accept our apologies once again. Beerhunter Customer Services 🍺

Posted 1 year ago

“I have been asked to review my order Due to the order being damaged in transit by the courier the order was cancelled. I was asked would I like it replaced or refunded. I opted for a refund which was promptly received. Better luck next time”

Helpful Report

Posted 1 year ago

Hi Neil Apologies, the email was sent in error and this will be investigated by our technical team. We use specially designed inserts for our shipments which are courier approved and we have every faith that our orders will arrive as they are despatched, and I am sorry this has not been the case for you. We are a small family run company who prides ourselves on quality products, service and delivery and I am truly sorry the latter has let us down. We hope this delivery experience will not deter you from ordering again. Kind regards Sue

Posted 1 year ago

“Great service, quick delivery, good value and choice, BUT terrible packaging. I ordered a mixed case for a present and thought it would arrive in a nice box but no. The recipient was still very happy. "You don't drink the packaging" as he said!”

Helpful Report

Posted 1 year ago

Thank you for ordering with Beerhunter, I am sorry you were not happy with the packaging. We use our Beerhunter branded boxes and the specially designed inserts as they are approved by our courier meaning we have less breakages and our beer arrives in perfect condition to you. I am glad your friend enjoyed their gift and hopefully next time you might be able to treat yourself too. Thanks Paula

Posted 1 year ago

“I have yet to receive my beers . Then I can give an honest review”

Helpful Report

Posted 3 years ago

Hi Clive I can see Customer Services have been in contact prior to your review

Posted 3 years ago

“Had to chase on the phone for a few days for the rest of my order, as was only part delivered.”

Helpful Report

Posted 3 years ago

Hi Chris I am sorry to hear there was a delay between the two parcels being delivered, thank you for your patience

Posted 3 years ago

“Got an email saying my beer would be delivered on 25th it arrived on 29th I will not use again I’ll go back to my usual supplier”

Helpful Report

Posted 3 years ago

HI Jimmy i am sorry you experienced a delay - i can see Customer Services contacted you prior to your review with the delivery update

Posted 3 years ago

“Great beer selection unfortunately the delivery took a long time due to new warehouse issues”

Helpful Report

Posted 3 years ago

Good Morning Ryan, we are sorry you experienced a delay in your delivery time and thank you for your pateince. I can see Customer Services have been in contact with you.

Posted 3 years ago

“Paid for next day delivery then got an email to say they were unable to honour that, but to be fair to them they reimbursed that payment but it still took over a week to receive my purchase.”

Helpful Report

Posted 3 years ago

Hi David, we apologise for the delay you have experienced.

Posted 3 years ago

“I had 2 of them that expired like 2 months ago”

Helpful Report

Posted 3 years ago

Hi Mihaela - i am sorry to hear there was an issue with your order, I can see followign this review Customer Services have been in touch

Posted 3 years ago

Beer Hunter is rated 4.5 based on 2,642 reviews