Bellami Professional Reviews

Name: Bellami Professional
Address: 21123 Nordhoff St, Chatsworth, California
Rating: 3.82

3.8 Rating 185 Reviews

63 %

of reviewers recommend Bellami Professional

3.8

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Bellami Professional 5 star review on 16th April 2025

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’ve been I. The hair industry for 20 years and this is the best hair I’ve ever used!!!”

Helpful Report

Posted 2 months ago

“I have used Bellami hair for over 10 years, and the last two purchases I've made have been poor quality hair. The shade of blonde has turned almost orange, which is something I have never experienced with Belllami and my biggest complaint with Hot Heads Hair. The hair is knotty and thin at the bottom.”

Helpful Report

Posted 2 months ago

Dear Kerrin, Thank you for reaching out and sharing your experience with us. We truly value your loyalty as a long-time customer of Bellami hair and are sorry to hear about the issues you've encountered with your recent purchases. We understand your concerns regarding the shade of blonde turning almost orange and the hair being knotty and thin at the bottom. We see that you have already contacted our customer service team about the subtle brassiness of the hair, and we have sent out our purple shampoo to help address this issue. Please let us know if the purple shampoo helps! If you are experiencing any other quality concerns, please do not hesitate to reach out to us with further details. We are committed to ensuring that you receive the high-quality products you expect from Bellami and are here to assist you in any way we can. Thank you for your understanding and patience. We look forward to resolving this matter to your satisfaction. Best regards, Lizzie

Posted 2 months ago

“This is my honest review. I personally love this brand but feel as though my hair extension quality is not up to par with the price that was paid. They have been shedding horribly and matting very easily, if I don’t brush my hair every hour or more it’s always unmanageable from the knots. I also take very good care of my hair and oil it every day, wash it once a week if not less and use heat even less then that.”

Helpful Report

Posted 2 months ago

Hi Trinity, we are truly so sorry to hear of your recent experience with your Bellami Professional extensions. We are committed to providing the highest quality extensions in the market and it doesn't sound like your recent purchase meets this standard, especially with such good care. Please contact us directly via phone 1 (844) 871-7877 or email pro@bellami.com with your order number or email address linked to your purchase, as we hope to have the opportunity to work with you directly to resolve this issue for you, as soon as possible! -Jane

Posted 2 months ago

“Bellami PRO was absolutely amazing when I started using 5 years ago. Since then I feel like the color selection has greatly improved, the infinity weft make customization much easier, however, I have had complaints from more than 75% of the last 10 orders for matting at the spine which almost always requires a reinstall , tangling which makes move ups hard, and extreme color discoloration (to the warm side typically) to the point that their left over hair is up to 5 shades different and they must purchase new hair at their 2 month mark or change their own hair color. All of clients use SULFATE FREE, usually Bellami, and minimal heat with healthy hair. They are pushing to find another line that is more consistent for their money however they respect my opinion and I have stuck with Bellami and made them feel more comfortable with the great warranty.”

Helpful Report

Posted 2 months ago

“Good product poor customer service from Canadian sales managers (incorrect orders, confusing emails”

Helpful Report

Posted 2 months ago

“Very thin and stringy. Gone downhill been ordering for years”

Helpful Report

Posted 2 months ago

Hello Christine , We wanted yo personally reach out about your feedback regarding our hair extensions. As someone who has been a loyal BELLAMI customer for years, your experience with the recent changes in quality is particularly concerning to us. We take immense pride in our products, and hearing that they didn't meet your expectations - especially given your long history with us - is something we take very seriously. Would you be willing to share more details about your purchase? we'd love to understand more about the specific issues you've noticed with the thickness and texture. This will help us address your immediate concerns and provide valuable feedback to our quality control team. Could you please send us some photos and a detailed description to pro@bellami.com? This will help us better understand what you're experiencing and ensure we provide the best possible solution for you. We truly value customers like you who have been with us through the years, and we want to make this right. Thank you for bringing this to our attention, and for your continued trust in BELLAMI over the years. Best regards, Lizzie

Posted 2 months ago

“High quality hair at a great competitive price. Love Bellami!”

Helpful Report

Posted 2 months ago

“My client Loves her new hair the quality is great!!!”

Helpful Report

Posted 2 months ago

“Beautiful quality. My go too for extensions.”

Helpful Report

Posted 3 months ago

“I love Bellami hair but I’m upset about my last purchase. I sent a email to customer service but no one has yet to reply . My client has been using the same color tape ins for a couple of years . She currently went on vacation. She didn’t get her hair wet in ether the pool , ocean or shower . She wore her hair in a bun and protected her face with a baseball cap . Yet the blond in her extentions turned a reddish rose gold orangey color . A color i could never get her natural hair to match nor did i want to . I clarified shampoo many times . Nothing … i had no choice but to lighten it with lighter.. which made them an ugly yellow blond .. this is when i reached out to customer service to ask for guidance for the next step . No one reached out . I had no choice but to tone because it was unwearable . It came out decent but now i have a very unhappy client who doesn’t want to pay for more hair so i had to discount my fee just to satisfy her . Plus her brand new hair looks fried . Very disappointing”

Helpful Report

Posted 3 months ago

“Love the knew Firecracker Color! Beautiful”

Helpful Report

Posted 3 months ago

“Love my hair been ordering from you for years 😊”

Helpful Report

Posted 3 months ago

“Love this hair!”

Helpful Report

Posted 4 months ago

“The color did not match the swap online! I contacted KIM with customer service and did not get a response until another response was sent! Unless you see the color in person…do not recommend! Customer service could be better! Especially with how much u spend!my hair stylist even said they do not match and she is contacting her representative with bellami to get help!”

Helpful Report

Posted 4 months ago

“The quality is not the same as it use to be whatsoever.”

Helpful Report

Posted 4 months ago

“Delivery was on time and the hair was in great condition.”

Helpful Report

Posted 4 months ago

“Love love love the infinity wefts. This was the first time I used them and I really loved the texture and length and fullness of the hair. Very surprised but super delighted that it exceeded my expectations!!!”

Helpful Report

Posted 4 months ago

“Color represented poorly and the only way to see the true color is to open it which prevents you from returning. I’ve had good experiences with Bellami in the past but my last order I wish I didn’t purchase as I’m out a lot of money for something I can’t use. Be careful with the photos as they are sometimes wildly misleading. The hair is beautiful quality though.”

Helpful Report

Posted 4 months ago

“I love using Bellami on my clients.. Bellami never disappoints”

Helpful Report

Posted 4 months ago

“Love it ❤️”

Helpful Report

Posted 4 months ago

Bellami Professional is rated 3.8 based on 185 reviews