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Bensons For Beds Reviews

1.2 Rating 1,726 Reviews

3 %

of reviewers recommend Bensons For Beds

Company Reviews

1.2

Based on 1,726 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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I ordered a bed and mattress on 13/05/2020. I have received no confirmation of the order but the money was taken out of my account on the same day .Its now 17 days later and I still haven't received any delivery date or confirmation. Can you help please .

Asked by Mrs Marie Yong (3 years ago)

How to return stuff to bensons

Asked by Shamaila Ashraf (4 years ago)

i would like bensons (Bespoke Model) to solve our issue. the bed is too high ,not as described in store where purchased . i was not warned that it may take some time to compress, that it would be identical. all i want is the bed i ordered as per the one in store . the one that arrived is higher than the one we tested for some time in store.Potentially a safety risk! i am not after refunds (yet) just the right bed. it should be easy to resolve without all this hassle.

Asked by michael dowling (4 years ago)

has anyone had any problems with the Sealy Singapore Superking mattress made for Bensons, it started sagging at the sides and has bump along the middle after about 18 months. Bensons do not want to know....

Asked by judy hurnell (4 years ago)

I bought it in Bury, Lancs. and didn't keep the receipt. What is your guarantee period?

Asked by B Bentley (4 years ago)

Hi Have made an order for a bed, mattress, headboard and pillows. I have been sent 2 separate order confirmation. One for pillows which has given me a delivery date, the other the rest of order. It says has delivery date of 2050 and under this explains if given 2050, the order will be delivered by their delivery provider direct in the lead time on the purchase page (est 6wks). Does anyone know who the provider is? I just want to contact them for a more definite date for delivery. I MUST ADMIT, im quite nervous after looking for this info and finding LOTS of negative feedback - eek!

Asked by R Gowans (4 years ago)

I brought the Bergen 2 slider wardrobe set few months back in maybe February time. I am very unhappy with the wardrobe as it was all fixed properly but for the last 2 weeks every now and then the door clips out from below. The doors have then need to be taken off (which are very heavy) to get the them back in again. It seems to be a poor quality as it has not even been a year since we brought the whole set. Sometimes when the doors do this, I get stuck to get any clothing out until I have someone take out the doors again. Order No. B3573810

Asked by Kulbinder (4 years ago)

why does the management allow this crappy UN professional service go on staff are rubbish the company will try to get out of any guarantees and have no respect for the complaints they receive .ROGUE TRADERS ARE VERY INTERESTED TO TAKE BENSON BEDS ON AND WATCHDOG. WATCH OUT AND STAY CLEAR OF BENSON BEDS WHAT A SHOWER OF IDIOTS

Asked by Christopher (4 years ago)

My mother who is 91years of age purchased a bed from bensons both sides of the bed have clapsed they sent somebody to checkout the complaint and we were told it was due to my mother sittind on edge when going in and out bed is 5month old could enyone recommendations for getting in and out of bed

Asked by PATRICIA kinney (4 years ago)

Is their a ruling on how much time you are allowed to sit on mattress while getti g out of bed as my my mother who is 91years old has been told that her 5.onth old bed has developed a problem the mattress has collapsed in on both sides she is the only one who sleeps in the bed

Asked by PATRICIA kinney (4 years ago)

should there be a 5cm gap between the mattress & the bed headboard with the Hip Hop bed

Asked by mcleod (4 years ago)

Hi dear. My name is masood. I order mirable three door wordroab which is due on 7 of may. I want to know can they assemble it for me if. Yes what would be the assembly charges for this wodrob. If you say yes then can i pay the assembly charges now.

Asked by Masood (5 years ago)

If paid by credit cad can you claim back payment under article 75 for faulty bed

Asked by Pauline wyles (5 years ago)

Why can’t I get through to customers services?? Read all your bad reviews !! Not good!! If you are not going to get bk to to me an solve the problem I will ruin you company through social media trust me!!!

Asked by Jill Baker (5 years ago)

I purchased a new bed which was delivered in October. I have been unable to sleep on the mattress . It has made my back worse. What are my options? Can I exchange or return it?

Asked by Sue Davies (5 years ago)

Everyone really people here and everything is true and people tell true because bensons for bed have very bad customer service and very bad staff on store specially Old trafford store on what city

Asked by Necmettin (5 years ago)

How can you say that customers are happy with customer services when you have a consistently low one star rating? I paid in full for my mattress 3 weeks ago, it should have been delivered yesterday, but none of your staff know where it is! When will it be found and delivered? Order number C2089101. I have phoned both your store in Nottingham and your customer service department many times over the last 2 days.

Asked by Jean Hart (5 years ago)

We purchased a 150cm Matt Splendour CR3 and it’s been a nightmare! Whatever it is made of makes my husband and I sweat profusely. We purchased a mattress protector from Bensons as well. I have replaced the mattress protector with a different one as well I have used it with none and it has been no better. The smell of the mattress has become unbearable. Could you please advise me 1. What could possibly being causing this? 2. What is the mattress made of? 3. What can the company do about this?

Asked by Paul & Emma Clark (5 years ago)

I have an issue with Bensons for beds charging me a reselection fee of £240 after my mattress sagged in the middle. Bensons sent around a representative of FIRA who told me that he was very often inspecting sagging mattresses sold by Bensons, he told me that he could see that my mattress was sagging, but couldn’t do anything about it. I contacted the CAB who said that I would be entitled to one free of charge replacement under the 2015 Consumer Rights Act, so I applied to the County Court and paid £25 to get my case underway to claim back £240, but Bensons are claiming that the mattress is not defective therefore would not give rise to a claim under the Consumer Rights Act 2015. I feel that CAB have given me the wrong advice? I have terminal cancer and had to provide evidence of this by way of a GP letter which cost me £25, should I go ahead with my plans to take Bensons to the small claims courts?

Asked by Cathy Elliott (5 years ago)

Why has my review not been posted yet??

Asked by Avril Keen (5 years ago)

As I will be taking it further with all social media.

Answered by Rita patel (5 years ago)

What e-mail address do I use to contact benson for beds ? My email wont send to the one I have.

Asked by Gail (5 years ago)

Why do you treat customers so badly after you've taken their money. Bad company practice. Worst company I've ever dealt with.

Asked by J Gill (6 years ago)

I agree. They don’t care about their customers once they get your money. AVOID.

Answered by Chloe (5 years ago)

My son purchase bed was told that the bed was to be delivered the 15 Dec. In morning I get email saying they can't deliver because of some water damage And we would phone follow inn morning we have heard nothing would like to know what going on

Asked by Mullen (6 years ago)

hello, i was sold an expensive heirloom bed on the advise that it was firm , edge to edge firmness and it would cope with the imbalance of weights of my husband and I. It does not. The middle of the bed is so much softer. There is no manufacturing fault. It has been mis sold. I understand it will sink even further in the middle . it is 4 months old. What are my options now ?

Asked by Mrs Robertson (6 years ago)

I spent around £2000 on my bed and the mattress has 2 ruts in it, complained and had an inspector round claiming it was ‘settlement’ my family will NEVER go to Bensons again.

Answered by Paul Medhurst (5 years ago)

I am in the same boat , the only thing I think that would work is to visit the stores in an angry mob style confrontation and demand our money back looked on by the Media , the reviews don't seem to work with this firm as they don't care , Anyone up for it !!!

Answered by jimhollingsbee@gmail.com (5 years ago)

what is the maximum acceptable ' natural settlement ' on the igel; mattress please?

Asked by thomas barrett (6 years ago)

My settlement is around 4 inches and is visible through a quilt! Bensons are awful and say the mattress is fine but the ruts are my fault for not turning the mattress....it weighs around 80kg and l bought it because l have a bad back!!!! Jokers

Answered by Paul Medhurst (5 years ago)