“It's a mixed review to be honest. Ordered several items from Camden range - vanity, sink, radiator, taps - all in stock. Arranged for me to collect from Castle Donnington on agreed date. No updates on order leading up so I rang customer services 3 times & was assured each time everything was in order & on track. On collection day I would receive a call & an email giving instructions. Rang day before because I noticed my order status had gone 'on hold' & was told not to worry, whole order had been despatched & to await the collection contact. Here's where it all went monumentally wrong. On collection day having still not received any updates, I rang & was told my order had been "cancelled 2 days ago", items were "out of stock - sorry" & "would I like to choose something else?" You can imagine my reaction. 'Anna' put me through to the sales team - Iqbal - who was brilliant. Re-ordered everything, upgraded an item & sent the whole lot via express pallet delivery at no cost. It arrived the next morning. I had updates from the pallet tracking all through the night. The items were absolutely beautiful, top quality & packaged really well. They came good in the end. Sadly, the customer service team leave a lot to be desired & I don't understand what went wrong. It wouldn't put me off using Better Bathrooms again but their customer service team does put me off rather. I recommend placing your order direct with a member of the sales team, not just via their website. It seems to be a slightly different process & much more comprehensive. All good in the end tho, very happy. Thank you Iqbal.”
“Received cabin shower all good but instructions on how to fit door trim seal into frame not at all clear sust it out eventually but took half a day of head scratching . Fit glass into frame then lay seal flat on glass on the inside of the door with J shape edge against the frame push seal into frame with a small block of wood that won’t scratch the frame.A bit at a time . A little bit of washing up liquid makes this job much easier not not much just a smear on the J edge .I recommend a photo of this or something similar in the instructions as this was the hardest part of the assembly . It made had work of an easy job though lack of information.”
“Have now bought 3 bathrooms from them.
Been to the Romford store. All but 1 delivery has been good experience do far.
The last delivery is absolutely terrible.”
