“The first delivery was missing a toilet cistern. Which to be fair was replaced within a few days. However when we opened the undamaged box the cistern was cracked and scratched and didn't even match the toilet bowl either. I am still waiting for a resolution to this matter.”
“my order was a bath toilet and hand basin fist delivery wrong toilet and wrong basin second delivery wright toilet wrong basin on phone for a hour no joy in the end we made the basin to fit after sales rubbish”
“Very poor quality products - you get what you pay for here. Shocking toilet seats cheap flimsy plastic with plastic strip across the back - even on the more expensive toilets they offer they all had the same cheap feel. They are soft close for a reason - there is no weight in them! Will be buying elsewhere.”
“overall poor quality for the price we paid ie taps poor pressure have returned the basin mixer but can't be bothered with the hassel of removing the bath taps,bath panel flimsy and uneven.”
“Bathe arrived with the wrong front and side panels, it took such a long time to contact customer service to sort out a replacement email entry delivery we bought the panels elsewhere. When they arrived to collect the panels they also brought another duplicate bath order. Could do with better administration”
“Original order placed in January! Just received the final pieces!
Had to call countless times which has resulted in time wasted for myself and a large phone bill!
Very under impressed!”
“Ordered after discussions with a new salesman to company, stated we wanted a solid bath panel rather than flimsy plastic one, paid and 6 weeks later, guess what flimsy bath panel was delivered. Took over 2 months for correct one to arrive and many visits , phone calls and emails ignored.
Shocking after sales performance from a company that should know better.”
“Ordered a bath, after a week of not coming, I was told to ring customers service. The bath turned up but it was the wrong one. Had to order another one, again had to call customers service, your in a que for the best part of 40 minutes so hang up. I've called york shop 4 times and spoken to the manager, they said they'd contact customers service. 3 weeks have passed no bath so called CS again only to be told their out of stock. WHY didn't anyone tell me!!! They said it shouldn't have been ordered. I have a bathroom half finished that started 5 weeks ago. Bath is supposed to come next week. I'm not holding my breath. If it doesn't, I'm going to politely tell there were to stick it.”
“Have been trying since February to get a walnut bath panel for the bathroom and it's taken 6 weeks and 3 attempts to get the correct panel. Delivery drivers are fine, organisation could do a lot better”
“Misled from ordering (Saturday) for next day delivery to customer services long wait on phone always 11th in line then get a very abrupt member of staff. item not delivered next day poor service from a company of this size.will not use you again plenty to choose from online.”
“Rang order through but it was being sent from Manchester by mistake by this company ,not helpful as I wanted it in Withan in Essex. I only found this out when I asked where my order was after waiting in all afternoon for delivery, no compensation was offered for inconvenience at all. Shall not be using them again which is a shame as the prices are good”
“Ordered complete bathroom and was assured everything would be delivered but only tiles turned up on day of delivery. Builders ready to start with only half the bathroom here, not happy with service”
“"inherited bathroom suite when i moved into my new house. Line basin and toilet about 2 years old. cistern was overflowing and broke shortly after moving in. sink waste jammed. bath unusable. asked the plumber if there was such a thing as a gel bottom bath and after he looked at it decided that water had got in between the 2 skins and rotted the base of freestanding bath. Ended up ripping the lot out but re-used the toilet with new better quality flush, and also the sink with new waste."”
“Not very happy delivery supposed to be in the 13th of the 9th how to return home from a wedding yesterday supposed to been staying the night in hotel had to come back for this delivery which I was not expecting until the 13th of the 9th”
