“Waited 6 weeks for delivery of order only to receive a text 2 hours before due to say it was not being delivered. When it did arrive the bath was damaged and had to be replaced. Customer service is terrible to contact you are always 40 minutes and 25rh in the que”
“Ordered a well priced bathroom suite earlier this year and after having it fitted noticed the toilet systern lid wouldn't seat properly as the moulding of the systern was poor and interfered with the lid. That aside it's a reasonable suite for the money and I suppose you get what you pay for. However since installation the cheap plastic flush mechanism has been faulty as it interferes with the systern and constantly gets stuck. I contacted better bathrooms asking for a replacement and they said that I needed to buy a replacement part and they would only refund me if they tested the valve and found it to be faulty. Trouble is it would only show this fault if tested in a like for like systern so it's a completely inadequate service. The customer service representative even accepted that is was an inconvenient process but wasn't prepared to offer a good service hence I am leaving this review to advise you to not use this company and pay a little more for a better quality product”
“First delivery arrived with wrong bath and two other wrong items, took until 3rd delivery to get correct bath and other items collected which the last delivery crew sorted for me. Customer service very poor”
“Wrong item continually arrived after speaking to customer service ,showroom staff not interested in sorting the problem when I called into showroom
Will not be using them again”
“They kept changing delivery dates had to wait a long time to get my order. Good communication when the order finally came very nice delivery crew very helpful.”
“goods not in stock for three weeks.
On the day due for delivery for three weeks, items was not delivered and no one bother to call to inform me. Had to call and chase to find out why my stuff was not delivered.
Still they could not help or deliver through another means on the day, had to wait another three days, while contractor sit in my house waiting.
Show room staff were however excellent”
“Wrong items delivered ,sink damaged and tiles broken on dsliver. Replacement items failed to turn up when expected. After sales very poor. However showroom staff gave exellent service”
