“Bought a book on eBay. Three days later I'm told it's out of stock and to wait a couple days for a refund. I pointed out the obvious, and "Leah" responded by arguing semantics with me. No apology, but they cancelled the sale on eBay to avoid my feedback, so I'll leave it here. Not an ideal seller on multiple levels. Avoid if you're reading.”
“i was a frequent buyer from betterworldbooks for years.
at one point their value, customer service & standard of books was great but in time, i was sent more often than not books nowhere near the condition they were listed as - add to this deliveries that ALWAYS arrived later than the estimated period & a experiences with one staff member in particular who attempted to shift the blame to me (& dodge responsibility) despite my providing photographic evidence of poor condition of what was received.
clearly, customers are NOT valued - only your MONEY is.
on my final purchase for example, the inside covers (front & back) were stained dark yellow as if it had been peed on! yet the book was listed as 'used-good'. disgusting...
suffice to say, standards got horrible & i will not be returning as a customer.
to sum up, many other online used book sellers do it better & the standard of the books is also much better.
if you ARE a current buyer/customer, i urge you to check the the condition of the books you receive against their book condition standards - it's clear that they do not expect you to do this based on my experiences calling them out!
avoid 'betterworldbooks'....”
