Big Motoring World Reviews

Name: Big Motoring World
Rating: 2.53

2.5 Rating 485 Reviews

38 %

of reviewers recommend Big Motoring World

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2.5

Based on 485 reviews

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Delivery Methods	Own Driver
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Communication Channels	Telephone, Email

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Big Motoring World 1 star review on 18th September 2025

"BIG MOTORING WORLD Employees are paid \u00a35 for every 5* review on here which means that this platform is completely worthless! As not unbiased as stated! \r\nPLEASE READ 1* REVIEWS FOR THE TRUTH!\r\nPlease see the Facebook group \"BIG MOTORING WORLD COMPLAINTS\" where people leave honest reviews regarding their personal battles trying to get BMW to pay out on worthless warranties company WARRANTIES 2000 or even give refunds after cars are rejected within the 30 day period!!\r\n\r\nPlease also see reviews from ex employees on \"INDEED\" stating that as an incentive they are paid \u00a35 for every 5* TRUSTPILOT review they can get a customer to leave. Obviously this means that this platform is completely worthless as the truth is being suppressed!\r\n\r\nPlease also see the very bad reviews on TRUST PILOT & REVIEWS.IO regarding the hard sell warranty by BIG MOTORING WORLD as it is WORTHLESS! The company WARRANTIES 2000. Save your money and repair the car when it goes wrong as it definitely will!!\r\n\r\nAlso \"PISSED CONSUMER\" and REVIEWS.IO\" A true reflection of these scammers that they have not manipulated on TRUST PILOT by leaving fake 5 star reviews using customers confidential details you have to give to BMW when buying your money pit! They badger buyers to leave a good review in order to receive a \u00a35 bonus for each one that is left!! Totally corrupt to the core!! TRUSTPILOT should shut this platform down until the corrupt company BIG MOTORING WORLD stop posting paid for reviews! These are always left straight away before the car goes wrong and then they ignore your requests for help! when it does AND WILL!\r\n\r\nPlease also Google GardX the protection they offer for your car for \u00a3700!! You can actually buy every product GardX do for around \u00a3100!!! Now I may be wrong but this could be a police matter as blatant fraud!!!\r\n\r\nHad a lucky escape today after visiting the Enfield branch to buy a car! Had a good look around the car before I met the salesman as it was left out the front because I had booked to view. NS Inner wheel arch cover was broken with some of it missing! Small rust patch by rear window. Advisory on MOT for a cut in the tyre! Car was a 2019 white Alfa Romeo Giulia Veloce SJ19AVC on sale for \u00a319900 plus some kind of RIP off \u00a3300 admin charge!\r\n\r\nProceeded to reception and was told to sit and wait for my salesman who arrived promptly. I told him I had looked around car and pointed out the obvious faults I had found. I also asked why I should pay a \u00a3300 admin charge when I was paying by debit card and they merely had to take my money and transfer ownership online and was told it covers the 200 point vehicle check etc! Well if it had been through a 200 point check it would not be up for sale with the obvious problems I found immediately!\r\n\r\nI did say I would still be prepared to take the car straight away and fix the problems myself pointing out I was a cash buyer with immediate funds to transfer but they would not even reduce the price by \u00a3200!!\r\n\r\nLuckily I did not pay a \u00a399 holding deposit as I see from the many bad reviews it is almost impossible to get this refunded. Never leave the \u00a3500 deposit as you will never get this back if you are sensible and decide not to buy one of their wrecks!\r\n\r\nThe salesman got a manager who was adamant that despite the faults there would be no reduction in the price. I said to my wife it was time to go and we both walked out!\r\n\r\nWe never even got to test drive the car and after reading the many bad reviews for this GREEDY! uncaring company I can now breathe a sigh of relief that I never became one of their victims! Had anything gone wrong after purchase it seems you are on your own and any warranty agreement and add ons they try to force on you for a few \u00a31000 with them are more useful as toilet paper!\r\n\r\nPLEASE READ BAD REVIEWS! Plenty of reputable places to buy a car from of which this is not one of them. Sales team also badger people to immediately leave a positive trust pilot review which I personally witnessed before they leave and their car goes wrong (which judging by the honest reviews elsewhere most do)\r\n\r\nCompare this with \"REVIEW.IO\" and \"PISSED CONSUMER\" where there are only NEGATIVE REVIEWS on BIG MOTORING WORLD!\r\n\r\nWe had a lucky escape due to their PURE GREED! and walked away. I would advise any prospective buyers to do the same or better still AVOID AT ALL COST! You have been warned. If you now buy a car from them you deserve every bit of the poor service and loss of your hard earned money you will receive.\r\n\r\nTHEIR PURE GREED WILL BE THEIR DOWNFALL!!"

Big Motoring World 1 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

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Posted 2 years ago

“Worse place ever. We went to Leeds today and the attitude in the sales guy was horrific. He was grumpy, rude, didn’t explain himself literally no ounce of effort at all. I walked off in the end and left my husband with me as my patience had completely run out for his incompetence and foul attitude! Literally no customer connection or conversation at all, would of been better off asking the cars there specification etc…”

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Posted 2 years ago

“I've recently bought a car from this company and am generally pleased with it, however, some stuff you should know: 1. Don't be in a rush. My cash purchase was very straightforward - part exchanging my old car - but the whole process took in excess of 4 hours. The sales room was practically deserted, so God knows how long it must take at a weekend when it's crazy busy. 2. I was quoted a price for my part-exchange beforehand on the phone and when it came down to the nitty gritty, a reduction of £2,000 was offered. My part-ex (5 years old) was immaculate and there was nothing wrong with it mechanically, 1 owner from new, FSH etc. but I was told that they had to respray every panel that had a stone chip, no matter how minor. The resprays are done on site by their own employees. 3. Hard sell on the very expensive GardX external/internal waterproofing system which comes with a bag of products to keep the treatment relevant, except my new car did not have one and subsequently obtaining what should have been in with the car in the first place turned out to be difficult. Incidentally, I quibbled the original price and obtained a discount but there are still much cheaper products out there that do the same and can be bought independently. 4. The extended warranty doesn't cover 'wear and tear', but is worth having. Again, it's expensive but then so is a replacement engine if it goes bang. The standard 3 month warranty that very car comes with is almost not worth the paper it's written on. 5. Staff I dealt with were very friendly and helpful, but then they want you to buy their vehicles. Also, there was a hard push for a personal review to be submitted by a couple of people. It's clear that they are rewarded for good reviews. 6. ALWAYS read the small print. The sales people do try to rush you through this bit. Being cynical....!”

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Posted 2 years ago

“DO NOT BUY FROM THESE GUYS - SOMETHINGS IS NOT RIGHT So I was at the showroom to buy a car for my nephew when the car i was looking for just happened to be parked outside with someone looking at it. Asked the sales guy standing around about the car and lucky for me the guy looking at the guy did not buy. I decided to take it for a test drive and it drove like it should. Place was immaculate but something seemed off about this dealer. 1) My nephew too his car for a drive and wasn't happy with the car but what shocked me was after the test drive and when we returned to forecourt was the was the young sales guy drove the car back to park it. Like boy racer in a carpark. 2) Going back to the car I drove, well the sales car brought me some totals with warranty and GardX figures and they seem higher than expected. They would not let me take the printed totals yet they let me take a picture of it. Seemed petty ?? 3) was in a rush so I left. decided to phone the warranty line as they had given me literature and waited 30 mins before they answered. seemed excessively long. 4) Decided to call big motoring world regarding the car even after the slating of negative reviews as the car did drive fine. Explained that I wanted to get AA to come and inspect the car fully at my cost to give it the all car as I worked out a 3 year old car didn't need warranty hence saving £3k. Big motoring wanted a £500.00 non refundable deposit for my mechanic to look at the car and if car was fine they WOULD NOT refund me my money. what a bunch of cowboys as every other dealer i have spoken to welcomed my own mechanic inspecting the vehicle without a deposit. Must state my mechanic would have been a full AA inspection at my cost. I promptly decided not to buy anything from these guys as the ONLY reason anyone would put so many conditions for someone giving you MONEY to buy a car, is if you are knowingly selling cars that have issues.”

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Posted 2 years ago

“DO NOT BUY you are treated like royalty on purchase and then when something goes wrong they don’t want to know. 6 days in from purchasing BMW 7 and brake change required. Cost £572. Won’t pay under warranty for the repair as wear and tear - 6 days in!!!! 6 weeks and still no nearer to being resolved. Have been offered £180 towards cost of repair. Still fighting with them now daily and calls at 20 mins on hold times toing and froing from dept to dept. Warranty is not worth the paper is written on Requested to give car back and said no as it’s been over 30 days. Yes - due to their incompetence!”

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Posted 2 years ago

“If you are reading this the review is 0 not 1!!:) Please do yourself a favour and DO NOT BUY A CAR FROM THEM.We did that mistake 3 weeks ago.we bought 5 year old car-£12000 - 3 days later-engine light comes up. Please read reviews carefully-all 5 stars are from their employees and 1 star a real situations.Diagnosis showed they delated all data and errors that car have-surprisingly right?! Now we are dealing with their customer service who are dealing with everything veeeeery slowly to reach 1 months guarantee.This is a pure scam.We will be returning a car and suing them for inconvenience they caused us and selling broken cars.Also,everything looks nice and professional from outside but if you are educated human have a look at the details and staff and you will now straightaway what they are up to. We were desperate and unfortunately failed on this. Also, Big Motoring world -Please don't reply on this as there is no need to pretend professional.Thank you in advance.”

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Posted 2 years ago

“Absolute disgrace of a company!! Drivers drive like they own the roads and when they smash into you … guess what… their insurers don’t pay up!!!”

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Posted 2 years ago

“Definitely do not buy a car, big motoring sells broken cars, you buy it without realizing it, it will be too late after you buy it, take someone who knows cars with you and look at the history of the car, if there is a problem in the past, it means there is always a problem and even if you call within 14 hours, they will not accept the car, so be careful when buying it from big motoring. You may not have the chance to take them back because they are the third party you bought them too late. Look at the underside of the car and you will see something there. If there is a yellow saddle, it means the car has definitely not been serviced. don't buy car you we'll do bigger mistakes your live”

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Posted 2 years ago

“Its a scam. They are not legit. They will find any faults when to comes pay out. Do not buy extended warranty”

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Posted 2 years ago

“Had to make a formal complaint about Sales manager, Zac, at the Wimbledon branch [He refused to give me his surname and said it was due to data protection so only know him as Zac]. His conduct was not only unprofessional but also deeply disrespectful, and it has left me extremely dissatisfied with my experience I called Big Motoring World Wimbledon to address an error in my car order made the previous day. To my dismay, Zac's attitude was dismissive and rude . When I explained that I had an exam and didn't anticipate having to deal with such issues, he questioned why I had come in at all the day before my exam, rather than acknowledging the inconvenience caused by Big Motoring World's mistake. Zac repeatedly stated that he was tired and asked what I wanted to do as if I were inconveniencing him. His manner was condescending and unhelpful, which only exacerbated the situation. While he did offer a cursory apology for the initial error, his subsequent behavior remained rude and unprofessional and repeatedly stating he deals with over 700 sales as if this was an excuse. The final straw came when Zac's attitude was so unbearable that I expressed my willingness to forfeit my £500 deposit just to avoid dealing with him any further. This is completely unacceptable customer service and reflects poorly on Big Motoring World as a whole. When I asked for the complaints information he said it's in your emails and walk off. I had to repeatedly ask before he gave it to me. When I asked for the manager he said the manger is not in today. I asked for the managers name, he said Google it. I asked a girl from the finance team to get a manager. I am deeply disappointed with the way I was treated by Zac”

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Posted 2 years ago

“Worst company ever my clutch and fly wheel went within a few weeks after telling me the noise was just because it diesel!!! I also paid a years extended warranty and this still does not help!! They had my car for over a week before saying “no” to fixing the problem. PLEASE DO YOUR RESEARCH ON THIS COMPANY BEFORE EVEN THINKING OF PURCHASING ONE OF THERE FAULTY VEHICLES!”

Big Motoring World 1 star review on 20th June 2024

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Posted 2 years ago

“Worst experience ever. Sold my wife a car that was not fit for purpose. Door locks didn't work Key didn't fit the door Drivers front door a different colour to the rest of the car as well as the drivers inner sill the front bumper and the A pillars. Seats didn't lock in place and folded on you when driving. Clutch was screaming when pressed in. The first day driving the wipers didn't have blades left on the wipers and we had to replace them immediately due to heavy rain this was missed on the mot. As well as a faulty seat Tyre pressure fault even after setting the pressures to the right specification. The car was over due a service we were told " it was one of the few that slipped though the net " they booked the car in the following Sunday for it's oil change while in the technician noticed the clutch issue and reported it ,and was unable to diagnose anything else as it wasn't booked in for it. this was withheld information to us a few days after we reported the same issues, Imagine knowingly sending a defective vehicle out at the risk of imminent failure? Absolutely disgusting service Took the car back within the 14 days only to be told that the refund would only be given on the grounds "By accepting this refund you are confirming that no further claims shall be brought against Big Motoring World or any of its associates in respect of this matter." So you BIG MOTORING WORLD Have left me almost -£2000 in deposit and fees And won't accept responsibility for it So it's off to my legal team it is then ........ Personally anyone reading this AVOID AT ALL COSTS I would in my professional opinion I would describe the car as a unrecorded accident damaged Irish import with faults missed on the preparation and MOT. I didn't want to write this negative review but you leave me no choice. You have put me and my wife off ever using a used car supermarket ever again If I could give zero stars I would.”

Big Motoring World 1 star review on 18th June 2024

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Posted 2 years ago

“We popped in to have a look at some cars expecting like lots of others to be able to have a walk around although we did know what make and model we were interested in. Had to give details as soon as we entered and was assigned 2 people to follow us around. They were lovely however when it came to after the test drive and I agreed to have a look at some finance options it felt like it changed, the offers were an absolute rip off I told them multiple times I wouldn't want my finance over 5 years the first quote added up to over £17,000 odd pounds over the 5 year term for an £11,700 car with a part exchange against it ???????? eventually got them down to something more acceptable after lots of back and forth and the manager coming out twice as I kept saying no. Then I asked if I could take the figures home to have a chat and a think about it but they said no I wasn't allowed to take the piece of paper with me and wanted me to sign and drive away in the car there and then which I didn't want to do I kept repeatedly saying I didn't want to rush into anything but it fell on deaf ears over and over again. They also still had my keys from when they gave me a part exchange offer which was absolutely abysmal aswell felt like we were being held hostage! I've never bought a car in that way before and never ever felt so rushed and pressured it was a horrible experience even if they had my dream car there I would never return never known anything like it. They must lose so many sales selling like this. They must hope stupid gullible people will come in and over pay on their terrible finance deals and unnecessary added extras. Also £1,035 for one years warranty???? It wasn't until we left the show room I had chance to work out all the figures of what they were trying to charge me I couldn't believe it absolute scam artists!!!”

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Posted 2 years ago

“As a former sales person these people are nothing but hyenas, thieves, dishonourable people Enquired about a car, went, saw it all good until then I specifically said that I have my own finance agreement, they didn’t like it, repeatedly said it’s better if you do it through their own, despite being higher APR so 9.9% vs 12.9% their, they all say is better because some stupid excuse, they put a fake act like they are highly regulated will repeat that they are FCA regulated and so to make you believe that they are actually legit and not lying thieves. (Fool me once shame on you fool me twice shame on me) Problems arise: guy talking over me at all times, not letting me say anything, interrupting me mid-sentence without even apologising when I specify that I do not want, any Gardshit or Protection or god knows what stupid thing they said YOU DONT UNDERSTAND; LET ME EXPLAIN IT TO YOU AGAIN I had to accept it so we can move to next stage otherwise I would be there all day, I clearly said I have no intention on buying their add-on, FCA doesn’t encourage force sale, if you are so FCA regulated, Why you force people into buying he then said just sign here, it doesn’t matter what it is just sign, word by word said that, let me see what I am signing, I said he said oh just that you are happy with the car purchase, Me: fine let me sign without checking, checked later as I got home, signed that I am happy that my car has been previously used as a rental after specifically specified that I do not want my car to be more than 1 owner as advertised and they promised me that it’s just 1 owner, now you know how rentals are treated. My fault for believing a used car sales person and not verifying before buying I would say if you really have to buy a car from here, be extra assertive, or preferably a lawyer or these people will eat you alive, lie about car condition, history, ask you to sign without reading, beware they are highly trained to deceive and lie you, they know all the tactics they are, one is to disappear from the desk for as many times as possible to make you feel tired and impatient, this way you are more agreabile, and not paying much attention, they will use the excuse that they just need to speak with a manager to give you a good deal and they come back late because always the manager was busy, by that time you getting impatient and you wanna go home, then they ask you to sign stuff In hopes you don’t check, which they fail to disclose, and because you are tired you don’t realise you are being ripped or BEWARE READ CAREFULLY before signing anything, otherwise you will end up like me Then horror continues, I found out there has been an outstanding recall regarding the vehicle meaning it could of had major issue and no one would of known”

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Posted 2 years ago

“I would have given 5 except for the fact that i was asked500£ first and then down to 250£ holding deposit when online it states that to reserve its only 100£. Made us not felt so good at that point. More training needed for that person. This was at blue bell hill Chatham today.”

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Posted 2 years ago

“bought a car in March 2024. Nothing but endless trouble and big motoring world seem to be good at hiding from problems after the sales complete. Tyre pressure light came on 10 mins after leaving the showroom. Returned the car had to book it in (a month later). Engine management light then come on within 3 weeks. LED headlights faulty in which I was told before taking the car it was an easy bulb change and to be later told by a garage when I went to change that only KIA can change it they are bespoke to the car. 100s of pound. They were happy to book the car in but couldn’t do it until a month later then of course couldn’t find anything major faulty and suggested it go to KIA under manufacture warranty. KIA insisting that has to be paid for when I arrived if not covered. A trip back to big motoring world to be told they would book it in and cover the costs with KIA but in the meantime rest assured the car is fine …. Tyre pressure is fine it’s just a fault, not understanding with the light been on if something did happen to my tyres I wouldn’t know because the lights always on which could cause significant harm to myself and young children. It’s gone in to KIA today who have been great and sympathised with my situation but explained it won’t all be covered under warranty. They are happy to assist with what’s under warranty (if anything is) but the extra things will cost and when they have tried to contact big motoring world the email they have provided bounces back. Also they’ve found a major recall on KIAS so told me they need my car for 5 days and they can’t provide a curtesy as it was big motoring world who booked it (of course big motoring world can’t help me with this either and until big motoring world have paid I won’t get the car released to me! I have had to HIRE a car and of course the leeds branch do not return calls. I am on day 53 my car finance complaint and day 80 since I first complained to big motoring world in which I said from the start if it can’t be fixed it will be a rejection and refund. Black horse (finance) have supported me very well and as the car is still not fixed and I have given them an attempt to fix it and notify them I have now just rejected the car under the 30 day consumer right act 2015. I will also be having to claim compensation for subsequential loss - wasted fuel, work time, phone calls, hiring a vehicle to get my young children about. My advice would be to read the reviews properly & pay more for a dealership who care when you leave the show room too.”

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Posted 2 years ago

“Don’t ever buy a vehicle from them ,they sells faulty one and they won’t respond to your calls and mails it takes ages for them to get back to you .the worst customer service I have ever seen.”

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Posted 2 years ago

“The Cannock site was much better when it was Available Cars. Went to the site to browse for a replacement car. No more simply walk around and have a good look round. No, you havevto register on arrival, then see a sales person who brings the car to you and " I give you a few seconds to look around ". Car had a horrible smell inside too. Second car walked us to it Again the few seconds rule. David thanks and we would leave it for now.No let me just get my manager to speak to you. At that point I just walked out, never to return.”

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Posted 2 years ago

“Purchased car in wimbledon big motoring world. TERRIBLE LEVEL OF COMMUNICATION DO NOT BUY YOUR CAR FROM HERE. rude and terrible attitude from staff, everyone is young and unbothered”

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Posted 2 years ago

“Hi I had recently went to Big Motoring World ( Cannock). I was happily taken care of by the salesman and was shown the cars and deals and was able to test drive the car. When it came to the price of the car I asked the salesman if we were able to negotiate the price of the car and he said he will ask the manager and get back to us. Shortly afterwards the lady manager came and talked to us. She was extremely rude to me and my family. We mentioned to her that the the same car for a cheaper price was in a different site ( still a big motoring world site) and told us that she will make sure the ‘car we want is sold in order for us to not get the car’. She also ripped up the paper which had all the details of the car on , right in front of us and walked of in a rude manner.”

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Posted 2 years ago

Big Motoring World is rated 2.5 based on 485 reviews