“FREDDIE and ALVIN have been exceptional in their responses, email and chats.
FREDDIE walked me through some FedEx shipping damage, responded quickly, and also organized reshaping of a damaged break cable. ALVIN walked me through concerns I had with billing due to some of my paypal confusion and accidental double ordering. I respect this company and look forward to continuing to do business in the future as my first order was a gift though I myself am now interested in checking out products for myself,thank you.. - Jared.”
“Bikeberry did good again with there great customer service. The rep that helped me was Freddy. He even followed up with me to assist with what I needed. Thank you Freddy! Would recommend BB!”
“At least always stand ready with good information and no questions asked they always take care of whatever comes in messed up so get absolutely no complaints from me”
“I had a Problem with an Order ,on trying to use a Sign on Discount ;but it would not take .
So I contacted Customer service "JEN" and she did some research and found out why. I was not qualifying for the Discount because I was not ordering a minimum.
She was fast and courteous.”
“They are friendly knowledgeable carrying understanding Jen and all they are awesome products while amazing thanks to my brother doing his part to provide love beautiful 60 80cc two-stroke angle fire bike engine kit WOW”
“Freddie from BikeBerry.com really helped me out with pointing me to the cheapest 'yet right for the job' tool to get the job done on a bike kit.
His willingness to go out of his way to get me a link to a good product not even 'in store' relative to his own services, and yet relate back to helping me out with the product I purchased from BikeBerry shows a level of decency, consideration, and commitment required to resolve difficult situations.”
“I blew something on my bike, and it died while I was on the road. Didn’t know what, and so I contacted support. The agent I talked to, Freddy, was SUPER helpful. Found the seal for me, and even found me a video for installing it!!”
“Freddie was great.. very knowledgeable and helpful. I was i need of help with disc brake conversion on my bike with the new mag wheels i ordered .. he walked me thru it and even sent me reference pictures to meke it simple. Thanks for great people on your end bikeberry”
