“David Helped me when I had a tight budget and not enough to get the desired part. he went to the mat an got me an extra 10 percent off which was major and due to my finances without I wouldn't have been able to get part, then wouldn't be able to make it to work and support my family. I really appreciate David. PS - Earl sucks though and should be unemployed zero stars for Earl.! ***** 5 stars for David BOOM!?!”
“I needed to replace the exhaust gasket on my bike engine. Freddie knew exactly the gasket I needed and sent me a link so I could find it. This took all of 5 minutes. Thank you Freddie for the great service.”
“Earl was the one to help me.
I've had a bit of a complicated mess. I get it, Chinese manufacturers , maybe my stuff was made on a friday and they get off on Saturday. Either case I've had a few hard stuck issues and problems with the product.
Despite this, Earl was willing to go through the proper verification's on what was going wrong to see if one, my claim was valid, and two if he could help me out.
He was prompt, he was quick, he told me what to do during my questioning.
I am not the easiest to talk to when I am frustrated, lord knows my Girlfriend understands that the best... Yet professionally speaking, Earl kept it professional, to the point even with my rambling.
I am in a bad spot in my life, and planned on relying on the product provided to me by BikeBerry.com , but I kinda now realize there is a reason to choose a good provider above just a good product.
It isn't the bike that I bought, it is the service with the bike, and so far they 'not just Earl but many others , Tyler I believe was one big help too' , and yeah well I've received a lot of support.
Thank y'all for caring, it is a dark time in my life but perhaps it isn't as bad as I think it is and that is all the difference in the world.”
“Many thanks to LIA for helping me obtain the manufacturer’s certificate of origin, which was very important to me. I cannot thank them enough for being patient and paying attention to important details. I highly recommend Bikeberry!”
“I purchased a bike from BikeBerry and after I put it together it wouldn’t work. I contacted FREDDIE with their help support and he was able to send pictures of the correct way to put the wires. He was very kind and patient with me and my questions.”
“Great customer service! Always nice to talk with human. Coming from scooter’s and mini bikes Freddie promptly answered all my newbie questions and pointed me in the right direction. Can’t wait to order my first engine kit.”
“We received a Bike that we gave to our child at Christmas with missing parts. We reached out online for help and received a prompt response. Freddie was able to review our photos and ship parts to us asap. Excellent bike (now that we have all the pieces). Thank you Bike Berry & Freddie. ~ Shawn P”
“When ever anyone thinks of customer service they all cringe because its usually a hassle. BUT when I emailed customer service and Earl responded it was like a weight was lifted off my mind!!! He was so eager to help me and get my issue resolved is was mind-blowing. He spoke to me like I was an old friend and not just another customer with a problem. I'm so grateful Earl replied to my email, he took care of me 110%. Thank you again Earl!!”
