Blauberg UK Reviews

Name: Blauberg UK
Rating: 4.53

4.5 Rating 228 Reviews

90 %

of reviewers recommend Blauberg UK

4.5

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01162160650

Email:

customerservice@blauberg.co.uk

Location:

Unit E, 99 Boston Rd,

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Blauberg UK 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding customer service especially from Marcel who went the extra mile to ensure that my problem was completely addressed. He was knowledgeable and professional with a friendly manner and a great 'follow-up' procedure. Thank you.”

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Posted 1 month ago

“the order process is simple and straightforward . Every delivery has arrived complete and on time.”

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Posted 1 year ago

“Quick and faster than they advertise. I ordered the single room MVHR unit one evening and the following morning was informed that it had been shipped!”

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Posted 1 year ago

“I haven't received yet a fan and even haven't used it. Im just gonna say my opinion about the delivery charge. Spending 130 pound and on top still need to pay 7.5 pound for the delivery 🥹. For the service and shipping time im giving 5 stars”

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Posted 1 year ago

“Send review request on day of despatch Cannot review because I do not have it”

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Posted 1 year ago

“Great communication. Item price was good but delivery cost was quite high for standard delivery as the item itself was less than a tenner. That said, the item was promptly received the day after ordering, so no complaints.”

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Posted 1 year ago

“Excellent service and delivery”

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Posted 1 year ago

“Easy to order and delivered quickly. Looks to be a good quality fan cover.”

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Posted 1 year ago

“I found Blauberg while looking for an extractor fan cover. The customer service has been excellent as has dispatch (same day). The product seems excellent quality and is better than any other product I have found to date. Instructions are easy to follow and comprehensive.”

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Posted 1 year ago

“So first of all you can easily talk to a human, yes they answer the phone, second the person you speak with appears to know the product, third they give ADVICE and don’t just say ITS UPTO YOU!! Thirdly this appears to be a quality German product ( bathroom fans) so not the cheapest but possibly the best”

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Posted 1 year ago

“I honestly cannot fault Blauberg. Their customer service and technical support has been outstanding throughout my project. It's brilliant to be able to pick up the phone and know my questions will be answered quickly and efficiently. We've had a high quality MVHR system fitted and extra bits added to create a bespoke system. The team was always available to support. Any extra items were with us within 48hrs. Superb!”

Helpful Report

Posted 1 year ago

“Five minutes to fit, stopped weeks of noise from a constantly flapping vent. The Blauberg external vent, in a colour to match the house bricks, is a masterpiece of design. Larger than the standard vent that comes with extractor fans, the fixing holes can be drilled, sufficiently away from the 112mm hole drilled in the fabric of the property, not to worry about the bricks fragmenting when the screws are fastened. Its large enough for air ingress egress and is weather resistant with the curved shroud. The foam backing sealed the masonry, keeping insects from getting behind the fitting. A small amount of sealant on the outer edges of the backing plate against the masonry sealed it,but that was my personal choice. An excellent product.”

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Posted 1 year ago

“Great fans and prompt delivery to my mum in the UK, but why aren't they all available in Australia under your Australian Branch? Or why don't you have an international shipping ability I would pay for the shipping no problem.”

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Posted 1 year ago

“Fan delivered had been clearly a return even with a big oily fingerprint on the box. Fan was completely loose in the box it was in, its a £180 balanced fan but left to just rattle around. Replaces a Blauberg fan that the bearings started to fail after 2 years.”

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Posted 1 year ago

Firstly, I am very disappointed to hear this, as a rule our returns do not go back out for resale, it is possible it has been opened to allow a customer to look at it, however, our customer services advisor will call you to discuss having this rectified for you. Secondly, regarding your previous fan, have you spoken with our customer services dept about this as you may find it is still under warranty and can be replaced.

Posted 1 year ago

Our customer services have tried to call you on a number of occasions to help and advise but there is no response sadly, if you would to contact us to discuss we will be more than happy to help you, 01162160650

Posted 1 year ago

“very pleased with the ventilator to remove kitchen cooking smells. The Cotswold Stone colour looks really classy and blends in with the stonework on my house. Very neat on the outside wall and no banging when the wind blows which is what our other one did. Easy to fix to the wall, just four screws. Just fix it over the opening you already have. Delivery was excellent - prompt and well packed.”

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Posted 1 year ago

“Nice easy checkout and great updates on the order process. Good price. I did find the delivery a bit costly at £7.20 as i only orders a small bathroom fan at £21 so i would have thought about £5.00 would have been right for a small parcel.”

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Posted 1 year ago

“Great service very fast delivery and good prices.”

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Posted 1 year ago

“Excellent service when I contacted your help desk.”

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Posted 1 year ago

“nice fan good quality but it has a lip on the side were the wires are this is a tight fit in a proper housing i had to cut out the plastic to allow the fan to fit”

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Posted 1 year ago

“Cannot comment on the product as paid for next day delivery and it didn't arrive the driver came to the house at the allotted time and said he couldn't find the parcel and would return later but he did not we waited in all day”

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Posted 1 year ago

I can confirm you did order on a next-day service Next-day service is a next WORKING day service. You ordered on Friday, the expected delivery date would be Monday. We do make this clear on our website as stated below 3 £9.99 Next Working Day Also, our customer service department will happily explain this to you in a quick phone call if there is any confusion.

Posted 1 year ago

Blauberg UK is rated 4.5 based on 228 reviews