Blauberg UK Reviews

Name: Blauberg UK
Rating: 4.53

4.5 Rating 227 Reviews

90 %

of reviewers recommend Blauberg UK

4.5

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01162160650

Email:

customerservice@blauberg.co.uk

Location:

Unit E, 99 Boston Rd,

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Blauberg UK 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Send review request on day of despatch Cannot review because I do not have it”

Helpful Report

Posted 6 months ago

“Fan delivered had been clearly a return even with a big oily fingerprint on the box. Fan was completely loose in the box it was in, its a £180 balanced fan but left to just rattle around. Replaces a Blauberg fan that the bearings started to fail after 2 years.”

Helpful Report

Posted 11 months ago

Firstly, I am very disappointed to hear this, as a rule our returns do not go back out for resale, it is possible it has been opened to allow a customer to look at it, however, our customer services advisor will call you to discuss having this rectified for you. Secondly, regarding your previous fan, have you spoken with our customer services dept about this as you may find it is still under warranty and can be replaced.

Posted 11 months ago

Our customer services have tried to call you on a number of occasions to help and advise but there is no response sadly, if you would to contact us to discuss we will be more than happy to help you, 01162160650

Posted 11 months ago

“Well the fan works OK, but wasn't as expected. I ordered the moisture detection model and expected the moisture sensor to be in the fan, so the fan would continue to extract whilst the air was damp. But there is no sensor in the fan. Apparently it's in the control unit which I have to put in the loft, so makes no sense whatsoever. I also have a timer on the control unit which wasn't expected. I called technical support, but due to covid none was available so emailed but never got a reply. It is a quiet fan and the model matches what I ordered but doesn't appear to be as per the website. It extracts quite well and looks nice. But some technical support help at the time regarding how it actually works would have been nice, even if in german.”

Helpful Report

Posted 3 years ago

HI Matthew, be great if we could re visit this with you, either via our live chat on the homepage or drop us an email FAO Jackie to Customerservices@blauberg.co.uk

Posted 3 years ago

“My order took many months to arrive. When I reordered the goods were damaged”

Helpful Report

Posted 3 years ago

Good evening Dave, sorry to here this, please please reach back out to us to ensure the problem was resolved & we would like to offer you a 20% discount on your next order, simply quote your order number from before in the email. Hope to hear from you soon.

Posted 3 years ago

Blauberg UK is rated 4.5 based on 227 reviews