Blauberg UK Reviews

Name: Blauberg UK
Rating: 4.53

4.5 Rating 229 Reviews

90 %

of reviewers recommend Blauberg UK

4.5

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01162160650

Email:

customerservice@blauberg.co.uk

Location:

Unit E, 99 Boston Rd,

Write Your review

Tell us how Blauberg UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Blauberg UK 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot comment on the product as paid for next day delivery and it didn't arrive the driver came to the house at the allotted time and said he couldn't find the parcel and would return later but he did not we waited in all day”

Helpful Report

Posted 2 years ago

I can confirm you did order on a next-day service Next-day service is a next WORKING day service. You ordered on Friday, the expected delivery date would be Monday. We do make this clear on our website as stated below 3 £9.99 Next Working Day Also, our customer service department will happily explain this to you in a quick phone call if there is any confusion.

Posted 2 years ago

“Poor customer service.”

Helpful Report

Posted 2 years ago

Our customer services team are experienced and well-trained and offer a high standard of service. I do believe you had ordered the wrong size of grille and they advised you correctly and efficiently on how to return your order for a refund, which allows you to reorder the correct size.

Posted 2 years ago

“Refused to refund defective fan so I had to buy another despite having clear proof of purchase. The fan itself is fine but the 5 year guarantee is a fantasy.”

Helpful Report

Posted 2 years ago

Hello, I have looked into this for you and see only one very recent purchase on our system for you which suggests your original purchase may have been through a third party and not ourselves. If that is the case the third party should resolve the issue with you and then return the fan to us for a credit. We do offer a 5 year no-quibble guarantee and that is exactly what you will receive from Blauberg UK. Please feel free to contact our customer service team at customerservice@blauberg.co.uk if you need any further help.

Posted 2 years ago

“0 stars if that was possible!!! I agree with the last few 1* reviews below. This company/products & customer service are one of the worst I have come across. Customer service Hide behind a email adress and never give you a name. My extractor started making clicking sounds which progressively got worse and started to get sparks, YES sparks in a bathroom extractor!! They state a 5yr warranty then made silly excuses so do not have to replace the faulty unit (18mnths of light use) Excuses they used to get out of the warranty: 1. The little connector screws are corroded 2. You have not maintained it by wiping the spinning plastic fins They even refused to return the unit back to me stating I had not paid postage in the first place. This is how petty minded they are. Stay Away”

Helpful Report

Posted 2 years ago

Hello Thank you for taking the time to leave your review. I am sorry to hear about your experience. When an item is returned to us we inspect it thoroughly. A full report is then done which I am happy to send over to you if you wish. Our products need a minimum amount of maintenance to allow them to give the best performance which is stated in the user manual supplied with it. I see you have now reordered the same fan. The item was originally purchased as a collection from our premises as you may have been local and was genuinely assumed the same would happen with the returned fan.

Posted 2 years ago

“Weren’t able to refund VAT when shipping to British isles. Was contacted to revise my review as this was apparently informed prior to purchase which was not the case.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I believe you were in contact prior to placing your order and you were advised this before you decided to proceed. We also advised you on how to claim your VAT back, I will send you a feedback revision request as I can only assume you left this negative review in error.

Posted 3 years ago

“Won't give a fake review on unseen product. Suggest you check my invoice, not just for dispatch date, but when customer has RECEIVED the product. THEN ask for a review. Adjust your IT programme accordingly it's Simple.”

Helpful Report

Posted 3 years ago

I believe you have left a one star negative review in error, as you say you have not received your order yet. It was only purchased late last night so would not expect it to be with you just yet. I have sent a request to review your rating and comments and would be grateful if you would oblige, many thanks!

Posted 3 years ago

“Instead of the whole unit , only Grilles are delivered. Not really useful and good.”

Helpful Report

Posted 3 years ago

Hello, I think there maybe some confusion, you have only ordered Blauberg Passive Vent Grille on it's own and not the actual kit. I have checked on our website and it is clear that this is the grille only, the picture shows exactly what you should have received. I will have our customer service team call you to see how we can help you resolve the matter. If you simply want to return them for a refund that is fine we can advise you on that. If you ever have any issues please always contact us directly, we are always here to help and answer your questions. Someone will be in touch shortly. As this is not our fault and is just a simple error I have sent you a review revision request if you would kind take the time to complete, many thanks.

Posted 3 years ago

“Customer services were not so bad but technical assistance were so bad I can’t believe how bad they are for a so called premium product”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We work very hard to provide our customers with the best care, attention and support from the start of their journey with us and continue this for as long as they need our help. I am disappointed you feel this way and would like to understand where you think we let you down. Your feedback is important to us, I will be in contact with you to hopefully rectify this for you.

Posted 4 years ago

“Sent wrong item in the wrong colour. Replacement then took a further 5 days. No offer of recompense or apology. Very inconvenient. Customer service needs to be much better.”

Helpful Report

Posted 4 years ago

Hello, I am very sorry to hear that you received the wrong item, this may have been a genuine picking error. Our customer services do work hard to resolve any issues that occur and would have resolved this within 24 hours for you. The replacement would also have been shipped that same day if and where possible, therefore I am sorry if this has taken a little longer to get to you than normal. I do know delivery services across the UK are snowed under at the moment and also that you are based in IRELAND but we do try our best to get to you as quickly as possible, once again, please accept our apologies.

Posted 4 years ago

“I ordered a Trio extractor fan from Blauberg's website. The Trio was placed in the on-line basket and the checkout completed. They acknowledged my order took payment from PayPal. A few days later I received an e-mail saying the product was out of stock and gave me the option of waiting for stock, upgrading (presumably at my expense), or a refund. I checked the Trio extractor and found that their website was showing a stock level of 1,024! My gripe is this: why allow potential customers to place items in the on-line basket, complete the transaction, take payment then inform them it's out of stock. All this despite the website showing hundreds in stock. If the stock isn't available don't allow to be ordered in the first place!”

Helpful Report

Posted 4 years ago

Hi Keith, Sincere apologies for this. We have since found this issue and corrected it. For a refund or to arrange this product for delivery soonest, please either catch us on our live chat on the homepage. Or simply email FAO Jackie to Customerservices@blauberg.co.uk We would like to ensure you are 100% happy one way or another. Please get in touch :)

Posted 4 years ago

“ordered and paid online paid for next day delivery order not delivered found product not available despite site showing lots of stock and indeed taking payment for none existent stock Refund.....not yet appeared obviously not happy and will pursue with credit card co.”

Helpful Report

Posted 4 years ago

Hi David, Sincere apologies for this. We have since found this issue and corrected it. For a refund or to arrange this product for delivery soonest, please either catch us on our live chat on the homepage. Or simply email FAO Jackie to Customerservices@blauberg.co.uk We would like to ensure you are 100% happy one way or another. Please get in touch :)

Posted 4 years ago

“Great customer service and advice over the phone prior to ordering. However, once I placed my order (whole house MVHR system) and paid extra for next day by noon delivery, not all the required parts were delivered. I only realised when I went to install the system and worked out parts were missing. Contacted Blauberg and was told that parts of the order weren't available and that the two parts I needed could only be delivered one month away and two months away at the earliest respectively. I wasn't informed of this when ordering online and even when I received the delivery, there was no info and no contact from Blauberg to explain this, it was only revealed when I contacted them. Awful service and I wasted my money paying for faster delivery.”

Helpful Report

Posted 4 years ago

Hi Matthew, not 100% sure how this happened. It would be great if we could re visit this with you, either via our live chat on our homepage or drop us an email FAO Jackie to Customerservices@blauberg.co.uk We would like to ensure you are 100% happy one way or another. Please get in touch :)

Posted 4 years ago

“They are most worst ever place i have purchased the fan from them they are still owe me money for sending the wrong item”

Helpful Report

Posted 4 years ago

Amir, so sorry this happened, Could re visit this with you? Drop us an email FAO Jackie to Customerservices@blauberg.co.uk speak soon :)

Posted 4 years ago

“The UK Director is real bad, no customer service skills at all. If A buy a unit that does not work its not my fault, you should have sent a engineer but you don't have any. I had problems and he would not deal with them, I had to contact the head office in Germany. But UK should sort problems. Issue still not fixed a year later, Bad company, find another maufacturer uk based with uk engineers. Should be a score less than 1 star.”

Helpful Report

Posted 4 years ago

Good evening Paul, sorry to hear this. A lot has changed in our UK branch in 2020 and im very confident we can have this dealt with swiftly and promptly. Part of our theory with review requests is to find any issues that may have slipped through our 'old net' Please, please reach back out to us on Customerservices@blauberg.co.uk FAO Jackie. Many thanks

Posted 4 years ago

Blauberg UK is rated 4.5 based on 229 reviews