“I never received my blendjet a year later. I wrote numerous emails and all come back to me generated. Can't get in touch with anyone. It didn't work to begin with and they made me cut it up and senf pictured meanwhile I could of brought back to the store. NEVER AGAIN”
“Still waiting for replacement blades, it's been almost 2 years. If they can make new blend jets, why can't they deliver what they promised. Any other company would send a new item. Do not buy from this company. They are shady.”
“We received two blendjets for Christmas last year. We use them once a day in the morning for a breakfast smoothie. Within one month we started having problems with both the blenders. The motors got weak, And they refused to take a battery charge, after several attempts we toss them. We were dumb enough to buy two new ones. Big mistake, same issues with those and they also leaked. I give these products of one star only because zero stars is not an option.”
“Quite possibly the WORST blender I've ever used. After only about a year of once or twice a day use, the motor was not lasting. The manufacturer states you get 15+ uses out of it per charge. I NEVER got that many. Not only that, but it can only handle small quantities. If you put too much frozen fruit, it gets stuck, and you have to waste your time trying to get it out of the blade. It's certainly not worth $50.00, and it's a LOUSY product. A total waste of money!”
“Absolutely terrible service. I have been waiting a year for my replacement unit and every time I follow-up I get the same scripted message. Surely there is some legal requirement they must fulfill if they have forced us all to ruin our units with the guarantee it will be replaced.
Do not trust this company!”
“Recall on the blades. Have been given the run around. It’s been over 1 year. Stay away from the company. They could easily send a new bland jet They don’t care. Horrible customer service. Should be 0 stars.”
“If I could rate you as a zero, I would. Your company has the worst customer service. On April 22nd, 2024 I sent pictures to your company of my cut up part of the recalled Blendjets. I was told this summer I would be getting my replacement soon. I again sent pictures in July. Now, when I call either phone number listed...they're out of service. I would like a replacement or I want to be refunded back my money.”
“Like many other customers who purchased a Blendjet, I too
have been waiting in excess of one year, with many promises made the replacement part would be sent to me. Of course, those dates came and went. These units were expensive. When the company sent out the recall notices they had us cut up and destroy our working units, take a picture of our destroyed units prior to allowing us to get on the list for the replacement part. Now, we have nothing for our $50.00. Maybe my Blendjet was fine. Now, I have no replacement part and no Blendjet machine of any kind. Blendjet, after numerous promises broken has now seen fit to shut down their phone lines. Being a retired legal professional, I sent them a 10 day demand letter. Of course, no response. Would you want to spend in excess of $50.00 for a product where there is absolutely no recourse should an issue arise with? Don't do it. For all of us still waiting close to 2 years for the replacement part, contact the Better Business Bureau in your area to file a complaint against the company. You may also file a small claims suit as well. I am. Unfortunately, you may only prevail at obtaining a judgment, but that Judgment is good, in some states, for 10 years and can be renewed. Such Judgments will show up on the credit ratings of the company which hopefully cause them the same headaches they have caused all of us. Also, use social media to get the word out Blendjet does not respond to their customers (even discontinues their previous phone numbers) seeking customer service. There are other bureau who protect consumers' rights. Run a search. Good luck to you all.”
“It has been almost a year since the recall. I did exactly what the company asked, cut up the rubbers, sent pictures. I have sent messages about replacements and still have not recieved anything. I spent a lot of money on these and had to pay for shipping and other fees to Canada. I am not impressed at all. Give us the bases you promised, or refund us.”
“Would give a 0 if that was option. I submitted the required info on their Blendjet months ago and still haven't rec'd my replacement ring. When I've emailed the company I've gotten typical PR excuses but no timeline as to when I'll receive the replacement ring. So $ wasted as my Blendjet is unusable until I get the replacement ring”
“There was a recall on the blender. I was instructed to cut up the rubber part, send a picture and the company would send replacement blades. It's been over 6 months and every time I email them they just send a generic response saying some nonsense. This is disgraceful. I see so many people with the same complaont and yet the company continues to advertise this product. I would trust this company or purchase any blendjet project going forward.”
“They told me to destroy parts of my blender (because it was dangerous), send photo and they told me they will send me new parts withing 4 weeks. It passed 7 months and they still postponing this. Now started to ignore me. Not serious compary. Not worth to have anything in common with this.”
“I'm writing about same issue as most people here.
It's been almost a year, and Blendjet still didn't sent me a replacement. They are just sending everyone the same template apology.
It's obviously just another company that cares just about their profits, but zero care about their customers.
They made us destroy their product that we paid for, so they couldn't get sued if some of them blow up, and someone gets hurt. They should have either give us money back, or honestly tell us that me might die before we get the replacement!”
“Mine quit working and charging…called the number…disconnected…called the other number, rings and hangs up. Emailed…zero response. Send FB message…zero response. Sent message on website…zero response. We like them, but customer service is awful. Will NEVER buy again.”
“I also received notification that my blend jet was dangerous. They told me to cut up the rubber gasket and prove that I did that and send them a picture. Then they said I would be receiving my new base to my Blanche in four weeks. I have contacted them at least 10 times requesting a new blend jet. I have received the same response saying they’re sorry but the company will not replace the jet. Their company is behind on returning the bases to their customers due to production. I spent $50 on this item and have not been able to use it the whole summer. I am letting you know that you should not trust this Company. Very dissatisfied with their customer service and the return of my product that I purchased. Terrible ! Terrible! Terrible!”
“In February 2024, I received a recall notification from Blendjet. The instructions advised on destroying a specific part rendering the product unusable. However, I was informed that a replacement would be issued.
8 months later and many emails sent, I am still waiting and being fobbed off with the same templated response. There is no promise on timelines and refunds are not being issued.
Templated response:
'We are working diligently to get your replacement base kit to you, though I’m still unable to provide a specific timeframe for its delivery due to the high volume of requests.
The recall has impacted us significantly, but please know we are doing our utmost to address each situation and get these base kits out quickly. You will receive a shipping confirmation email once your order ships. We truly appreciate your understanding regarding this matter and look forward to getting you back up & blending soon!'
The above is the same templated response. In the meanwhile, the company still proceeds to send me recipe ideas, promotions etc for a product that is useless. Be aware of this company.”
“Recalled this product in Feb and asked customers to provide proof we'd disabled them (cutting the seals) to get a replacement. No replacement received.”
