“this was my first time buying from BLFD and was sceptical about the website as i haven’t ever heard of it before - however my experience was amazing, fast delivery, the jacket i ordered is fantastic quality and fits perfect. i’m really pleased with my order.”
“I ordered a jacket for my daughter and unfortunately they did not have her size. They could not have been more helpful by finding a jacket similar. My daughter loves her puffer jacket. And the delivery was prompt!!! I will be ordering again from you!”
“My colour block hoodie is literally my favourite thing to wear right now, and BLFD is quickly becoming my favourite online store, their clothing quality is great, and customer service is so helpful and friendly! Thank you so much guys💖”
“small fitting , lovely material and great quality jackets! Although my item was too small , and i tried to contact customer service email address and it never worked… I am going to return this item though to get my refund and possibly buy a larger size ! Apart from that, i was pleased!”
“The jacket is a good length , but disappointed that the zipper was silver . The website had a misfire of pictures some showing a black zip abs other silver , I expected black”
“Ordered a chevron padded jacket on the 21st November 2022, I've still not received the item. I've emailed, messaged and have had no reply.
The jacket was for a birthday present, in November, but it's not even going to be a Christmas present.
Annoyed that nobody responses to enquiries would like a refund”
Hi there,
Thank you so much for leaving us a review at BLFD and I'm so sorry to hear that you're unhappy with your item. Can you please send our customer service team an email to support@blfdclothing.com and our team will be more than happy to find a solution to this for you.
Kind Regards,
Dan @ BLFD
“Didn't recieve my order after saying its being dispatched to then find out its out of stock! But emailed and they sorted a refund straight away! Abit disappointed but can't fault the team when I emailed.”
Hi Laura,
Thank you so much for leaving us a review at BLFD and I'm so sorry once again that this has happened. We are currently working on this issue on our stock sync system and we'll have this fixed on our website very soon so that items do not oversell in the future.
If you need any further assistance, please feel free to get in touch with us any time and we'll be more than happy to help.
Kind Regards,
The Tema @ BLFD
“Purchased item one was the correct size the other was the wrong size posted back the wrong size and still have received an exchange. Even though the item I purchased was lovely I will never us BLFD again because communication is bad and I have lost money no item and no refund”
Hi Lisa,
Thank you so much for leaving us a review at BLFD, we really appreciate your feedback and I'm so sorry that your exchange has taken so long to process. During busy periods over Christmas and New Year, exchanges can take a little longer than usual to process, but our team are working as hard as possible to process these as quickly as they can.
If you have still not received your exchange, can you please drop us an email at support@blfdclothing.com and our team will get back t you to find a solution to this ASAP.
Kind Regards,
The Team @ BLFD
