B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,365 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 17th April 2025

597

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the how did we do email you sent you are only inviting good reviews, this is not good practice. I ordered flowers 5 days ago and they still have not arrived, and I am yet to receive an explanation as to why. At this rate they will not be worth delivering, if this is the case I will be uploading a picture so everyone can see the state of the flowers that you deliver”

Helpful Report

Posted 2 years ago

“The flowers never arrived, I ordered from the company as they specifically had next day delivery.”

Helpful Report

Posted 2 years ago

“The flowers did not arrive yesterday .as ordered, and they have not been delivered today.They were for the anniversary of the death of my friends mother so very dissapointind”

Helpful Report

Posted 2 years ago

“Awful experience. I left the last number off part of the postcode. Rather than calling me (number was provided), the flowers were not sent. It cost me £30 and I've been offered a credit of £15 (which I haven't even received). I am told I am the one at fault for picking the free delivery option and this means they aren't prepared to call if there is a query with the address. I wouldn't recommend”

Helpful Report

Posted 2 years ago

“Flowers ordered for birthday. DID NOT ARRIVE. No one to contact as Saturday and bank holiday. FUMING.”

Helpful Report

Posted 2 years ago

“Flowers were not delivered on the due date to my unwell Mum. Advisor was rude and patronising. Would never use again”

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Posted 2 years ago

“Very disappointed. After a day the flowers had wilted and some were starting to die. Will not order from here again!”

Helpful Report

Posted 2 years ago

“Arrived a day late with no explanation! Do not use for important dates.”

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Posted 2 years ago

“raised a order 13th march for delivery 18th march. no flowers delivered and i am now chasing the order on a sunday evening for mothers day. appalling service. better shop local”

Helpful Report

Posted 2 years ago

“Did not use b and m bargains they said substandard flowers and not the ones you order disappointed and ripped off and you can’t speak to a customer service agent”

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Posted 2 years ago

“Mother's Day flowers ...roses all withered and very poor quality of product.”

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Posted 2 years ago

“Rubbish I paid extra to get a bigger bouquet I need not have bothered I still got the cheap small bunch which was £19.99 . I paid £32 I could have gone into Morrisons and got a huge bunch for what I paid definitely do not recommend and I will never use again . The first pic is what they advertised at £19.99 the other is what I got”

Helpful Report

Posted 2 years ago

“Paid extra £10 for large bouquet got what looked like the cheaper one absolutely disgusted stay well away not good at all”

Helpful Report

Posted 2 years ago

“Flowers did not arrive, cannot get hold of anyone by phone, email or live chat! When you put the order number in on live chat it states they cannot find it but all representatives are busy and then disconnect you! Paid through paypal so will be putting in a claim!”

Helpful Report

Posted 2 years ago

“Flowers was none existent and dead.. Had an upset girlfriend. Never will I buy flowers from here again.”

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Posted 2 years ago

“Spent £42 on a large bunch of Roses & Lilys for my wife for valentines day plus a box of chocolates What I got was a small bunch of flowers, Roses looked as though they were a couple of days old and 2 lilys. And no chocolates Might as well gone to tescos and purchased 3 bunches and a box of chocolates and spent less The annoying thing is, when phone customer service at B&M to be told that their flower service is nothing to do with them although the same company is wrong Getting nowhere with emailing my complaint”

Helpful Report

Posted 2 years ago

“I ordered flowers for Sisters Birthday. They were due to be delivered the day before. But haven't turned up . Yet iv ordered before and never had a problem”

Helpful Report

Posted 2 years ago

“Terrible value Terrible condition Total let down”

Helpful Report

Posted 2 years ago

“Very disappointing, the smallest lily bud.. I've ever seen, small bunch, roses not that fresh. Nothing like the advertised picture because I don't even like red roses”

Helpful Report

Posted 2 years ago

“The flowers arrived wilted, dead and stems were snapped, i supplied pictues to customer service and their florist deemed them to be acceptable, i found them to be really disappointing. The flowers received were not a fair representation of the picture displayed on your website, as they were multi coloured, the ones received were yellow and white. I ordered the large bunch, and was not large. Would not use this service again.”

Helpful Report

Posted 2 years ago

B&M Flowers is rated 4.8 based on 10,365 reviews