“Delighted with the service and friendliness of staff when I made an initial phone call. Delivery to regional Queensland was quicker than expected and the recipient delighted with her surprise.”
“I live in America and I have family and friends in Australia, this site has opened a whole new way to send gifts. It use to be troublesome to send gifts and this makes it fast and easy! They'll be getting a lot of my business! Great idea!”
“I think one of the greatest measures of a company is how they approach instances when things go wrong. For whatever reason, my promised same-day delivery did not happen. I spoke to Rod about this and he immediately took accountability for the issue, apologised profusely and straight away went to work to see what solution he could offer. He ended up being able to pull the delivery from the original address and send it to my friend at work so she would receive it the next day. He also refunded the fee I had paid for the same-day delivery. As much as I would have liked the delivery to be done when I preferred, I understand that systems have glitches and no system or human is perfect. I am more likely to use Bockers and Pony again because of how Rod addressed my concern and really value the fact that he took ownership, apologised and did not make it my problem and provided an alternative solution. great job!”
“I have sent a number of Bockers and Pony hampers from new babies to friends in hospital after operations, and have always been very happy with the delighted responses that I received, after they received their treats. I would definitely continue to use Bockers &Pony”
“I ordered a gift for a family member in Australia from England. The gift arrived promptly despite freight issues in Australia and was nicely packaged and much appreciated by my family member. Many thanks, would recommend.”
“Ordered one day, delivered the next - both colleagues were so impressed with the gifts and I was appreciative of the value for money. Bockers & Pony never disappoint!”
