“Unreliable. The order was promised before Christmas but was not delivered until 10 January, after I complained. They never even called the number provided. Looking at other reviews, I see positive comments under my name that I never wrote. Someone has been making up false reviews. The company's reply, knowing I am overseas, is to give me a toll-free number that can't be called from my location.”
“Hamper was delivered last week instead of today 29th December 2021, as instructed. Reason for choosing the Hamper to be delivered at a specific date was that the receiver (my brother & family) would be home to receive it. Spoke with my brother today who said his neighbour collected the Hamper that was left under the patio in heat. All the chocolates were melted. Very disappointing and an unhappy customer. Also there was no notification when goods had been delivered.”
“After supporting your company for 4 years to supply hampers to my valued customers, this year value for mo ey was non existent and variety of product repetitious.”
“My company ordered multiple $1000 hampers for our premium clients. Additional items were added to the hampers tailored to the client. Bockers and Pony did not fully check the orders and missed items from the hampers. On following up, they acknowledged the request to fix their error but no result or outcome has been seen. They had more than a week to fix it before the client was given the hamper and they missed the opportunity. We will not be using these guys again.”
“I ordered online a baby boy pack. It was meant to come with a blue case. It was delivered with a white one instead. No big deal, if they had have told me so I could have been prepared. I then wrote an email to customer service to express my disappointment and I didn’t even get a reply. Won’t buy from here again.”
