“Good website, good communication via email re bookings, updates etc
However during my recent stay I identified false advertising/information on their site along with poor service from the hotel. They claimed it would take 7 days to sort out but my stay was for only 5. Poor customer service as I haven't heard from them since.”
“Easy to book and good rates. Pay at hotel and no fee if cancelling in a reasonable time.
Have booked with them several times and find them great they deliver what they say they are going to deliver. Good standards in the places visited.
Would recommend them to everyone.”
“Location: LONDON, Vauxhall SW8 LZ2, St. Georg Wharf, Kestrel House, Ap. 869.
A video says everything. Look on youtube for "Ville City Stay".
All advertising is conducted with photos view Thames. Turns out you are on the other side along a very busy intersection, Price: 1,334 euros for a week from 19 to 26/08/2017. Explanation Booking and Ville City Stay: You had to ask for a ' Riverview ' specifically.
Distance to Metro and size/looks apartment are the only positive experiences.
So we were on the south Side = > See movie or pictures..
-Noise nuisance: Train station, bus station, construction sites, very busy intersection.
Communication with booking and Ville City Stay: One, they are always right and can not help you "sadly enough".
Showerhead: Unstable (drops just down) and very little water pressure.
No power outlet in bathroom for hairdryer (only "shaver").
Too hot in bedroom and living room/kitchen. No air conditioning. The offered ventilation is very noisy and cannot be used during sleep.
For reasons of the hellish noise on the street/Building yard.... The Windows cannot be left open.
On the tiny balcony you can't talk to each other by the noise.
As "apology" we got a bottle of wine of 6 euros on arrival from the host Michael with some chocolates (marches and Bountty's). This is really not enough to make this disastrously joyful.
Never again!
Roomtip: If you want a river view: Ask and demand this with your booking.”
“Using the booking.com app on your mobile phone finding and booking a good hotel room in the destination of your choice, (and at a reasonable rate), is a very simple and pleasurable experience.
However, be mindful that you have all of your FULL trip details to hand, as experience of myself and others is that the booking.com service does not handle changes to your booking well at all, often with any changes made not making it through to the hotel involved. Ultimately ending in disappointment when you arrive at your destination.
When cancelling a booking, ALWAYS ensure that you have the cancellation confirmation from them. If you don't receive one contact their customer services to obtain confirmation or risk getting billed for your trip!
As a quick and easy service for one time bookings? It's good.”
“Wow! How easy is this site?! I've never used a site like this to locate and choose somewhere to stay and I have to say, easy peasie! The confirmation email comes in seconds and all the information we needed is listed in easy to follow steps and logos throughout the page. Get the feeling I like easy?!”
“If I need a hotel room for either business or leasure I always find the best deals on Booking.com. The whole process is quick and easy and the prices are the best around.”
“I'Ve booked 10 times with this website for the three last month and really not satisfied !!! Most of the hostels were really disgusting, it was a shame. I complained once, sent photographs two or three times. They promised to refund me, they never did. Just said they can open the file with the pictures. I have a company, booked for my customers and had complaints as well.”
