“Had a two night stay booked for an out of town baseball tournament - tournament was cancelled a week before due to CoronaVirus restrictions so all of us cancelled our reservations immediately. I was still charged for the full price of the reservation ! When I contacted the hotel I was told they just process based on info sent by booking.com. So I attempted to contact them but it's impossible to speak to a person- sent a request thru their chat option ..heard back that I need to contact the property. *Sigh* so I sent both property and booking.com copies of government info staying that due to the "time of crisis" travel was not possible and the property is Wyndham..their own site said that cancellations due to this would be honored with no fees. They are both frauds. All my years of travel and occasionally having to cancel I have never been asked to pay the full reservation fee with a week's notice of cancellation..that is absurb and in this case violated a government order. I filed a complaint against booking.com and the property with the BBB. Should be called Booking.CON”
“Beware*** Fraud platform*****I found a Villa on Booking.com, contacted the owner who asked for a bank wire. The reservation email came from Booking.com with all the logos and legal informations. So wired the money and now Villa is no longer available and it turns out to be a fraud. I’ve been defrauded of 5200€ and now Booking says they have nothing to do with it. Went back on their website today and in 10 minutes, I was able to spot 3 different fraudulent Villas in Nice, France.
Beware, Booking.com is a platform for fraudster and Booking.Com claims they are not responsible.”
“Almina hotel is situated in the best location ..it is nearby to all touristic attractions . It is walking distance to all type of transportation should u want to go to aminino shopping area .Or take a cruise across the street from there . If u want to go to the Taksim just take a taxi which is also nearby the hotel . If you enjoy cruises as I do , take one of the many they have which is reachable by taking a bus across from a minion . Go ahead explore Turky by taking a an evening cruise Which is also close to many touristic attractions .”
“I booked a rental in Jamaica through Booking.com. The initial credit card payment did not go through, so I called my credit card to approve. The card was run again and payment went through. I still didn't see my reservation on booking.com, so I sent a message through the app to find out why. The owner of the rental replied back that my rental was no longer through booking.com, but now directly through the apartment manager in Jamaica. I never consented to this, nor would I ever, since this is a foreign country and I would always want the protection of the booking company. Next, my credit card was used to buy Jamaican cell phone minutes! The owner of the rental would reply to any question I asked with cursing and anger. I told booking.com I was very afraid to travel to this destination "on my own," since the owner had decided to make the booking directly through them. I wanted a full refund, since I never agreed to book directly through an owner in Jamaica. Booking.com said Sorry, since you "chose" to book directly through the owner, we cannot help you. Each time I explained I only gave my credit card info to booking.com, and never consented to this transaction or reservation being done outside of booking.com, they replied, sorry, we cannot help you since the booking is no longer through booking.com....WHAT?!? How could it not be since the transaction was done through their app? So, beware, because once you give your credit card info to booking.com, the owners, around the world, can take your credit card, decide to make the booking directly through them, charge you whatever they want, refuse to refund you, and you will have zero protection, zero trust that you will actually have a reservation, and you will definitely have zero support from booking.com, the company you actually trusted for your reservation. This is completely absurd, unfair, and criminal.”
“Giving you 1 star is being generous, I booked a hotel with you guys. Chose the pay when you're at the hotel option since I have a busy work schedule and pay at the hotel secures me, and I do need to pay an extra fee to pay by the hotel. But you guys charged me immediately and when I tried to cancel they said according to the "hotel's policy" you can't cancel the booking. So basically you guys are doing false advertisement, I paid for something which I didn't sign up for and now I didn't even end up going to that hotel and I have to pay for the hotel? This is a SCAM!”
“NEVER AGAIN!!!!! We had to pay at $250 bond for one night ??!!! We had about 12 e-mails with a heap of info and had to show a passport photo??!! Way too complicated and wasted our morning in Melbourne! It’s a bloody joke and a time waster🤬🤬🤬”
“After being a customer of booking.com for a while now I'm sorry to say i will never use.them again. Their was a cliche in their app. And my information was switched causing them.to send my information to an old email address making a total confusion in a booking i did.”
“Charged twice. Booking.com failed to respond to my email. The hotel contacted them, a partial refund was made - some money was retained in a ‘wallet’ for future use - NEVER! The company has no complaints policy, and it refused to give me details of the Regulatory body, except the name in the Netherlands. Avoid them, and their sister company TRIVAGO!”
“Had a glitch and double charge by hotel and booking.com each blamed the other to me and booking.com told me good luck we will not do anything to help nothing at all we wont even call the hotel to discuss then told me im on my own and its no problem for them if i never user them again.”
“We used Booking.com when going to a family wedding in Lichfield. It was so straightforward to check how far hotels we're from where the wedding was. This was important because we had 3 children under 4 years old at the time, so convenience and price we're our top priorities. The hotel we booked through booking.com had the best breakfast sausages I have ever tasted, which was an added bonus!! 😁”
“The level of customer service offered by Booking.com and the company that they promote on their app Taxlico is by far the worst I have experienced. They will never see another dime of my money!”
“My wife and I had a vacation trip to Italy planned for 6 months, scheduled to leave on September 10th. My grandmother passed away on September 8th, God rest her soul.
We decided on September 9th to cancel our trip so we could grieve with family and attend my grandmother’s services. Every company from American Airlines, Southwest Airlines, Airbnb, Trip Advisor, to Marriott were very sincere and easy to work with, offered condolences, and gave us a full refund. Then there’s Booking.com. My wife contacted them on September 9th, a full week before our reservation date near Florence, Italy to inform them of the cancellation due to a death in the family. The customer service representative was unhelpful and rude, they also didn’t offer a refund. They said it was up to the property if a refund could be issued. That is terrible customer service! My wife decided to do some research and found TWO middle man companies! She then emailed the property in Florence directly, on Sep 11th. We received emails on Sep 12th from two reservations office employees who were gracious enough to offer condolences, and BOTH said refunds were at the discretion of the booking agency! We took a break from wasting time with this nonsense to spend time grieving for my grandmother with family.
I contacted Booking.com yesterday to try this hash this out. Surely, their customer service wasn’t this bad. The guy I talked to was nice, but gave me the run around about our reservation being with Booking Basic, and was through a subsidiary company. He told me that if the property was willing to refund the reservation, that he would talk to his manager about a refund, which completely contradicts what the property told us. He asked me to forward the email with the property and he would see what he could do. We decided to email the property again yesterday and ask if they would state that they would be willing to offer and refund. We received a reply this morning and were informed that Booking.com never cancelled our reservation and we were classified a no-show!!!!! This lack of accountability is appalling!”
“Trusting their reviews I booked into a 4 star hotel which was in worst condition with hostile staff. They took my money before even seeing the room and then refused to refund me! I posted my review and booking.com refused to publish it on their website: No wonder there was no negetive reviews of this shamble hotel on their website. This happened a couple of times before too but the hotel was never this terrible. So after 9 years, I've decided never to use booking.com again”
“I want to contact booking b.v regarding a booking i have made for an apartment in london but i am neither getting email replied nor any one picking phone call . v .could you please reply”
“Happy Customer for over 10 years, until something went wrong...
Overall approach to Customer Service - thank you, sorry, thank you, sorry - ultimately we will support the property whenever cases of dispute are brought forward.
It took 11 emails through 7 different Customer Service representatives to determine booking.com were not going to provide me with any real help or support.
So, I went to visa, who after investigation, agreed the property was fraudulent, and provided me with a full refund.
There is no mechanism through booking.com to call out the fraudulent properties they support. So you can't trust the reviews on their website either.”
