“The site works incredibly well and is designed to suit all my needs. I especially like their seriousness and the security they provide. The 'review' is the most helpful feature , aiding me in finding the best hotel for my holidays. I recommend booking.com for everyone who wants a safe,wonderful vacation!”
“Booking.com sold us twice during the same week rooms that were not available any more. Their cancellations rules are weird: we could not cancel our second night in one of our hotels, even we both got really bad allergy symptoms because of strange smell and feather pillows. We had to stay there another night, it was nightmare.”
“There's no need to use anyone other than booking.com when looking for travel accommodation - it's so simple to find what you're looking for at the price you are comfortable paying, and the 'free to cancel' option on some hotels/guest houses/B&Bs is fantastic when reserving way in advance to pin down a good price but you're still not 100% sure of your plans. Other hotel booking sites are poor by comparison in my experience.”
“An excellent up to date and well maintained website with an easy to download an use mobile app. Hotel rooms can sometimes be found for a fraction of their original cost.”
“$249 Dollars GONE - just like THAT!! I booked a stay in Athens thru booking.com. First the date got changed on me (as I was searching which of course I did not noticed as I booked [date booked June 5, wanted July 5]). The next day I alerted the company about the mistake and ask if they could refund me the sum or book me into another accommodation. Come to find out, that the money went to private owner and this guy refused to refund the money (by the way do not book the apartment in Athens called "Welcome Home" - this guy is scammer). When ask how we can solve this problem they said “we can’t help you”, contact the property directly (which I did – and the Welcome Home property - no you lost your money). I booked for three nights (and I was willing to pay for one night) and they property is not willing to reimburse for at least two nights – what!? In any case, no help from booking.com basic message: We can’t help you!”
“Website is easy to use and you can filter your options to speed things up. Other customers reviews give you a great insight to the hotels and last minute cancellation at no charge is available on most deals.”
“Booked a cottage for my in laws for my wedding weekend well in advance. As they were getting on the plane to America they were told they had no accommodation. They did not provide a suitable alternative. Disaster for the wedding, so stressful. Everywhere else was booked. We will never use then again.”
“Using booking.com is easy and reliable. I have been traveling, to Europe, for over 30 years. In the olden days you used to have to send a letter to the hotel that you were interested in. First you had to find a hotel in a guidebook, write to them, wait for them to write back to you, send your nonrefundable cashiers check, and then hope that everything went well upon your arrival (sometimes it didn't work out real well). Now, if you use booking.com, you go online, choose your hotel, and secure it with a credit card. You can manage your bookings very easily. We like to make our arrangements way in advance, so it is great that you can change your mind if you need to.”
“They told me they would refund my trip but a month later nothing. I just called in and after no help I asked to speak to a manager and she said I could not. Then said she was going to end the call. Would NOT recommend them! They make it hard on you if travel plans change.”
