“The company displays typical behavior when issues arise with ticket bookings. Customers often find themselves stuck between BookMe and the ticket-issuing company. The issuing company typically avoids responsibility, as they do not feel accountable for tickets bought through BookMe. Meanwhile, BookMe handles complaints through email exchanges or assesses the severity of the issue based on the payment amount. This highlights a lack of business ethics that BookMe has yet to understand.”
“Pathetic customer service, they blame you for your thier own mistake. Very unprofessional support team. They hang up on your face after 40 mins of hold and then they still repeat the same thing. I had to pay 9200 something extra just because of thier system glitch, I told them it's from your end and the website keep repeating the malfunctioning and they are not even agreeing on that. I mean is there anyone who holds them accountable for such processing? I highly condem and I regret using them”
“I purchased air tickets on 3rd of May, the flight later on cancelled by the airline. I claimed a refund for my amount, till date I am begging for my money. Its look like customer can't get thier refund from bookme.pk.
Such a worst service, will never facilitate when you claim your refund and you will never get back your amount back. From last three weeks I am calling bookmw.pk on daily basis but same story and refund.”
“It is highly not recommended to book flight from bookme.pk. it always takes the money for ticket and then says ticket gone and refund will be made. Moreover, refund takes almost week time to be back at customer which ultimately stops customer to buy from any other source due to lack of funds at customer end. Highly not recommended”
“I had a very bad experience with Bookme.pk as it has been a month, but they are unable to refund my ticket amount. I will not suggest booking via bookme, however I will recommend booking any ticket directly via the airline. At least their support is more appreciated than this non-secure, unprofessional ticketing service.”
“Never ever book ticket from book me they charge more than 15000 in each ticket. I have experienced it yesterday and would guide you if you have more money than waste it or else find some one else who provide you the best prices… pathetic services and first and last time experience at book me… frauds”
“Such a pathetic service. Booked mobie tickets for islamabad and they booked for karachi. Asked them to switch to islamabad and they said that isn't possible to switch but u can claim a refund frol the cinema. Asked for a refund from the cinema and they said we don't give refunds. So basically wasted 7k. Went down the drain. Most pathetic service won't ever be using it again . Please save your money!!”
“Bookme service us fraud. bad customer services. The customer services representataive are abusive and arrogant including their manager. We did not refund us even 80% of our money as we called them and requeted for refund on time. The just doing lame excusises and wasted our time.This is not happen first time. I suggest you all people to use any other app yo book your tickets. Am leaving this service now as i was regular customer of bookme and they did with me like that.”
“Very Bad. Avoid booking.Avoid booking
I booked PIA ticket Reservation.code.1B95F0 from book me.pk and airlines cancelled the schedule,so didn't travel and cancelled 6 month ago. but I still not received refund amount. I called and mailed lot of time.but he still told me we are working on it.i also Called PIA helpline and also mail him.they told me we added CCNİL remarks for fully refund you contact for refund to the booking platform Bookme.pk.
Avoid booking for bookme.pk.”
“I have been waiting for my refund for more than 2 months now... Every time i write them email, i get standard answer:
We are really sorry for the hassle that has been caused to you. It is to inform you that we have escalated this high priority to the concerned department our team is working on the refund of your ticket. You will receive your refund in your account soon.
For further assistance, you can always call us back 24/7 on our helpline at 042 111 266 563.
Very unprofessional staff. Terrible experience. Not going to use their service in future.
I will never ever recommend anyone to buy the tickets from them.”
“very bad service 03457858396 refund requst raised but still not recvied from 2 months call center team also ignoring very bad service ,we have booked tickets but bus service provider not entertained and bookme also not returned.”
“Pathetic service and website. I booked the ticket on 22,700/- and they charged me 26,100/- for it. and on complaint, they did not even refund a penny to us.”
“Zero customer service.
Tried contacting them for days just so that i can reschedule my flight barely picked up my calls.
After tons of emails they gave me a reply with a bot mail.
I suggest stay away from them.”
“E-Ticket code: SWBM0405455436075
I missed the bus so please refund to my booked me account.
I called to help line as well as mailed on the given mail on ticket but they don't any positve reponse and don't take the call any person”
