“Absolutely horrendous. Never experienced such a complicated booking system in my life, it's taken 4 hours to work out. Almost went elsewhere to book something else but didn't want to disappoint my child. I was pulling my hair out. It's really tricky to get the venue you want to come up, then I had to book 4 times as it kept dropping my booking, then you have to figure out that you have to press a tiny plus sign which isn't even opposite the days you've booked, otherwise the total won't calculate. You have to go all the way back to the first booking page to take any bookings off as there is nowhere to alter anything on the last page, it takes a lot of trial and error to work all this out, Terrible terrible!!!”
Hi there Julie,
We are really sorry to hear that you struggled with the booking experience on Pebble.
Thank you for passing along detailed feedback about what you struggled with - it is helpful for us to identify where we may need to make changes to improve the booking journey.
If you ever need anything at all in future, please do not hesitate to reach out to our support team who are on hand to help via the live chat.
Kind regards,
Melissa from Pebble
Hi there Yuan!
Thanks for booking with Pebble.
If you create an account before checking out, your answers will be saved and appear automatically in the questionnaire next time you make a booking to save you time.
This means you only need to click 1 button to submit if you are logged in and have already answered the same question before.
Of course, you still have the opportunity to edit the answer before submitting!
Please do let us know if you have any questions at all regarding this feature and we would be more than happy to help!
Kind regards,
Melissa from Pebble
Hi there Regina,
Thank you for booking with Pebble.
We have investigated the issue you experienced with the questions screen not scrolling.
We identified that you were using an older Safari browser from 2021. We recommend always updating to the latest version of your browser as this minimises the chance of encountering any bugs or issues on our platform.
If you encounter this issue again please do not hesitate to reach out to us and our engineering team will investigate again.
If you have any other feedback or questions please do let me know!
Kind regards,
Melissa from Pebble
Hi Nicola,
Thank you for taking the time to leave a review. As a young and growing business we are always keen to hear what we could do better.
I can see you ran into some login issues on our platform yesterday. Sometimes peolpe who check out as a guest try to use their email address to log in - please note that checking out as a guest does not save any login credentials in our system. But, I can see you successfully made an account and checked out yesterday.
It would be great if you could provide any more information about what you struggled with and specifically what you think we could do to improve our customer experience.
Please feel free to reply to this email with any additional information - it would be greatly appreciated.
Warm regards,
Melissa from Pebble
