Hi there Regina,
Thank you for booking with Pebble.
We have investigated the issue you experienced with the questions screen not scrolling.
We identified that you were using an older Safari browser from 2021. We recommend always updating to the latest version of your browser as this minimises the chance of encountering any bugs or issues on our platform.
If you encounter this issue again please do not hesitate to reach out to us and our engineering team will investigate again.
If you have any other feedback or questions please do let me know!
Kind regards,
Melissa from Pebble
Hi Nicola,
Thank you for taking the time to leave a review. As a young and growing business we are always keen to hear what we could do better.
I can see you ran into some login issues on our platform yesterday. Sometimes peolpe who check out as a guest try to use their email address to log in - please note that checking out as a guest does not save any login credentials in our system. But, I can see you successfully made an account and checked out yesterday.
It would be great if you could provide any more information about what you struggled with and specifically what you think we could do to improve our customer experience.
Please feel free to reply to this email with any additional information - it would be greatly appreciated.
Warm regards,
Melissa from Pebble
“Most ridiculous booking process. Apparently one of my children is outside the recommended age for this activity. They are twins! Tried several times to add and now can’t remove all the additions. Time wasted and very annoyed with process. Would give 0 stars if I could.”
Hi Celia,
Thanks so much for taking your time to review your experience booking on Pebble. We understand how frustrating it must have been for you! Thanks to your feedback we've been able to identify the bug and have a fix scheduled to go out soon, meaning all future parents will have a much smoother experience.
Thanks again, we value all feedback we hear!
Best wishes,
Callum & the Pebble Team
Hi Marie,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was difficult, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there!
Kind regards,
Melissa from Pebble
Hi Philippa,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was difficult, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there!
Kind regards,
Melissa from Pebble
Hi Jelena,
Thank you for leaving a review about Pebble.
We value all feedback and love hearing from our customers what they think we could do better.
If you have a few spare minutes, would you mind answering the following questions to give us a bit more information about your review?:
1. What was your primary aim when you visited Pebble yesterday?
2. What did you find to be too complicated?
3. How do you think we could change the website to improve your experience next time?
Please feel free to respond to this email directly and we will take your feedback on board for future improvements. I look forward to hearing back from you!
Warm regards,
Melissa from Pebble
“Difficulty entering location, had to abandon then try again next day. Difficulty logging in, pebble wouldn't recognise password. Tried several times to reset password, but passcode didn't arrive so ended up having to check out as guest.”
Hi Angela,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
Please always ensure you enter the correct phone number with the correct number of digits, as this is the most common login issue our customers experience
If you are still experiencing issues, we would love to chat with you in more detail about what specifically you thought was difficult, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there!
Kind regards,
Melissa from Pebble
Hi Meriem,
Thank you for leaving your feedback about Pebble.
As a young and growing business we are always keen to hear how we can improve!
It would be great if you could let us know what your aim was when you visited Pebble, and if you could give us a few examples of what things you found fiddly/difficult to use on our website.
Please feel free to reply directly to this email with any additional comments that could help us understand!
Warm regards,
Melissa from Pebble
Hi Marie,
Thank you for leaving a review about Pebble. I have had a look into your account and cannot spot any issues. Could you please let me know which information was not transferred correctly to you?
If you have any specifics, I will be more than happy to investigate and resolve this issue for you.
Please feel free to respond directly to this email.
Melissa from Pebble
Hi Jo,
Thank you for taking the time to leav a review about Pebble.
I have had a look into your booking and cannot identify where the freezing might have happened.
Would you kindly be able to get back to me and let me know which page you were using when this happened, what you saw (e.g any error codes) and provide any more specific details where possible? This will help our team identify and fix any bugs in the system.
Please feel free to respond directly to this email and we will do our best to resolve the issue.
In future if you ever experience any issues or need help while booking, please do not hesitate to contact us via the live chat and our dedicated support team will do their best to assist.
Warm regards,
Melissa from Pebble
Hi there,
Thank you for taking the time to leave a review about Pebble. As a young and growing business, we are always keen to hear feedback on how we can improve our customer's experiences.
Would you kindly be able to let me know which pages you were using when you experienced the glitches? It would be great to know exactly what you saw (e.g any error codes) and provide any more specific details where possible to help our team identify and fix any bugs in the system.
Please feel free to respond directly to this email and we will do our best to resolve the issue.
In future if you ever experience any issues or need help while booking, please do not hesitate to contact us via the live chat and our dedicated support team will do their best to assist.
Warm regards,
Melissa from Pebble
Hi there!
We reached out to you previously to ask what kind of government code you were using, but had no response.
Pebble have partnered with PonchoPay to accept childcare vouchers and tax-free payments. Eligible activity providers on Pebble are able to manage whether they turn this on for their activities.
If you are trying to pay with PonchoPay and having issues, we recommend reaching out to your activity provider first and foremost to check whether they are eligible to receive these payments. If you continue to have issues entering your code on the PonchoPay site, we recommend speaking with PonchoPay directly to resolve any issues.
If you have any further issues, feedback, or questions please feel free to respond directly to this email and I will be happy to look into this further.
Kind regards,
Melissa from Pebble
Hi Alanna,
Thank you for leaving a review about Pebble. We apologise that your experience was not up to the standard that we hope this time.
I have taken a look into your account along with our designer and one of our engineers. We identified that you ran into some errors during the sign up process and have done an investigation into what went wrong.
It looks like you encountered a potential network issue which interrupted the sign up process. The team have been looking into ways to solve this in future, but we recommend you double check your network speed and try to stay within one tab when completing the sign-up process. If this ever happens again, please do not hesitate to contact the team at support@bookpebble.co.uk.
As a young and growing business, we are always happy to take feedback on board. If you have any further comments or suggestions we would be glad to hear them - please feel free to reply directly to this email.
Warm Regards,
Melissa from Pebble
