“Please make bookings easy for people to book date and time for breakfast club and after school club in one go rather than to complete one booking at a time.
Thankyou”
“Long winded, multi stage process, that is time consuming. No proper ‘basket’ facility, so breakfast and afterschool clubs with the same provider have to be booked in separate transactions. Constructive feedback provided to Pebble but no action taken on it. Very disappointing platform.”
“Far too complicated when it doesn't need to be. To book breakfast club by Selecting individual days, every month, then having to log in and confirm questions, every time, then having to log into my account to confirm payment of £0 every time, then having to do it all again for afternoon club EVERY BOOKING (which I do per month, some do this every week!) -itw way too much when if you designed your site better, it's could be set up for the whole year in one go. Awful system.”
“Terrible -
The account setup process didn't include my provider and wouldn't allow me to find it, so effectively got to a part of the basic sign-up process and it wouldn't allow me to complete it.
When selecting multiple activities the basket only allows for one at a time and so this is very time consuming.
The IT team need to get onto this quickly as the providers signed up are going to get so many complaints as a result of a 3rd party IT system.”
“It's a hassle to keep booking using voucher codes each time and you can not book morning and afternoon sessions at once meaning I constantly have to ask for new voucher codes everytime I want to book.”
Hi Christina,
Thank you for your review.
We have investigated your review and identified a few action points from the issues you mentioned.
1. We have recently released a new basket feature that would allow providers such as School of Play to add morning and afternoon sessions into one page, where you can select add across both to your basket. It looks like School of Play have not switched over to using this new feature yet, so our dedicated Customer Success team have reached out to help them get set up for next term.
2. It looks like your voucher code was already redeemed when you tried to apply it. We are also reaching out to offer any help and guidance School of Play with using our Discount Code feature in case there are changes that could be made to improve your experience.
Please rest assured that we take all reviews very seriously and aim to uphold a very high standard of customer experience on our booking platform.
Kind Regards
Melissa from Pebble
