Hi there!
Thanks for submitting your review. As a young and growing business, we take all feedback on board to help us keep improving our user experience.
Most activities on Pebble are aimed at children, so it's important for us to capture their date of birth to ensure our activity providers know who's coming and can keep their activities age-appropriate.
Some providers are now offering tickets for adults to come along too - the team are currently considering how we can make updates to accommodate this.
If you need any support with your next booking process, our support team are readily available on the live chat during working hours.
We hope to see you again soon!
Pebble Team
Hi Ruth,
Thanks for taking the time to leave your review. The issue in this situation was the provider had set for the ticket to be for 2 people and not 1, so this is why you had to put more than one name in. This ticket type was designed for Activity Providers to sell sibling tickets etc, and it seems they accidentally set this up. We've now amended their listing for them and will keep an eye on others using this incorrectly in future.
Enjoy your session!
The Pebble Team
Hi Rueben!
Thank you for sharing your feedback about Pebble. We are a young and growing business so we highly value feedback such as yours to continuously help us improve the user experience.
We are sorry that your experience did not meet expectations this time, and we hope you decide to book with us again.
At the moment you can book for multiple attendees to attend the same session, but we don't yet support bookings for different attendees across different sessions.
If you need any help next time, we also have our support team who are on hand at support@bookpebble.co.uk during regular working hours!
Warm Regards,
Pebble Team
Hi Jen!
Thank you for sharing your feedback about Pebble.
We are sorry that your experience did not meet expectations this time, and we hope you decide to book with us again.
If you would like to take some time to explain in more detail how you think we could improve, we would be happy to see if we could make any changes to improve your experience next time. Please feel free to reply to this email with any additional comments.
If you ever need any help, we also have our support team on hand at support@bookpebble.co.uk during regular working hours!
Warm Regards,
Pebble Team
Hi Ana!
Thank you for taking the time to leave a review about Pebble.
I'm sorry that you did not have a great experience booking an activity on our platform. We designed our platform to be optimised for both mobile and desktop booking, so I would be very keen to hear a bit more about what went wrong:
What kind of browser were you using on your phone and computer? For example, were you trying to book via an in-app browser (such as instagram)?
What made your experience uncomfortable on the computer? How do you think we could make it better?
I would love to hear your thoughts so that we understand how to do better next time.
Warm Regards,
The Pebble Team
Hi Diego!
Thank you for taking the time to leave a review about our platform.
I have taken a look into your booking and I can see that you booked 12 sessions. On the booking confirmation screen, it states 1 x Standard Ticket which is valid for all 12 sessions in your block booking. Please refer to your booking confirmation email for the full list of dates and times to attend. If something doesn't look right in your confirmation email, please do not hesitate to reach out.
I understand that this has caused some confusion, so we have taken your feedback on board and plan to make changes to how we display this information moving forwards.
Please feel free to reply to this email if you have any further questions or comments!
Warm Regards,
Pebble Team
Hi there!
We received your anonymous three-star review about Pebble where you described the booking process as long.
We would love to know how we could do better to improve your experience on our website next time.
If you would like to let us know how you think we could do better, we would love to hear your feedback and comments.
Please feel free to contact us at reviews@bookpebble.co.uk.
Kind Regards,
The Pebble Team
Hi there!
Thank you for taking the time to leave a review.
I'm very sorry to hear that you couldn't find the right course and found Pebble confusing.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What were you trying to book when you logged onto Pebble?
What went wrong during your booking journey?
What kind of device and browser were you using?
How do you think we could do better next time?
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi Antonia!
Thank you for taking the time to leave a review.
I'm very sorry to hear that you had some issues viewing the full address for the venue after booking.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
You should have received an email which includes everything you need to know before attending your class.
If you did not receive this email, or the address did not display correctly inside this email, could you please let us know by replying to this message with a screenshot?
Furthermore, if you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
“I had to try and register a couple of times and go back and forth creating an account, which is why I have dropped a star. Also the search brought up everything still.”
Hi Michelle!
Thank you for taking the time to leave a review.
I'm very sorry to hear that you struggled with creating an account and making a search.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What was your aim when you logged onto Pebble?
What went wrong during your booking journey? (For example, was it a bug or did you struggle to find the correct sign-up page?)
How do you think we could do better next time?
What device and browser were you using?
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi there!
Thank you for taking the time to leave a review. I'm very sorry to hear that you couldn't book everything in one go.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
Pebble recently launched a new basket feature which allows you to book multiple sessions within the same activity in one go.
I can see that you wanted to book multiple sessions across different activities, which is not currently supported.
We have reached out to the provider and recommended that they add all of their sessions to the same activity, to support a smoother booking experience.
We have also recorded your feedback internally for future reference.
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hello,
Thank you for taking the time to leave your review. We are sorry to hear that you found it confusing to find the information you were looking for but we would be grateful to connect with you to learn more about what was missing and how we can improve our platform. As your feedback is anonymous, please feel free to contact us by emailing support@bookpebble.co.uk and one of our team members will contact you directly.
Thank you again!
The Pebble Team
Hi Behrooz,
Thanks so much for taking the time to review your experience on Pebble.
I've reviewed our records and can see that you previously tried to register and had an issue registering for our Nursery portal. This sometimes happens when the details you are using don't match the details held by the Nursery.
I've sent you a private email to find out more about this, help you further, and identify any further issues or errors you might have encountered.
Kind regards,
The Pebble Team
Hi there!
Thank you for taking the time to leave a review. I'm very sorry to hear that you didn't think the booking process was easy.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What were you trying to book when you logged onto Pebble?
What went wrong during your booking journey?
What kind of device and browser were you using?
How do you think we could do better next time?
Lastly, I'm pleased to let you know that we are in the process of making some changes to our activities marketplace to support a smoother search and booking experience. It would be great to hear whether you think this has helped next time you make a booking on Pebble.
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi Eleni,
Thank you for taking the time to leave your review. For the current SPOOKY promotion, the discount is valid for 20% off your booking but the discount is capped at £10 which I believe equates to the 10% of the booking you likely made via Pebble.
We do apologise for the confusion around the details of the promotion and based on your feedback we are reviewing the clarity of how we communicate our Ts &Cs about for our promotions in the future. Thank you again for sharing your experience, this feedback is critical to continuously improve our user experience.
If you need any additional support, please let us know by emailing support@bookpebble.co.uk.
Kind Regards,
The Pebble Team
“Bit challenging, feels like there are quite a few obstacles to get through to actually book but once I’ve found what I’m looking for, the experience is fine.”
Hi Bryanne!
Thank you for taking the time to leave a review. I'm very sorry to hear that you had some obstacles while using Pebble.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What were you trying to book when you logged onto Pebble?
What went wrong during your booking journey?
Has your experience improved since you left your review?
How do you think we could do better next time?
Lastly, I'm pleased to let you know that we are in the process of making some changes to our activities marketplace to support a smoother search and booking experience. It would be great to hear whether you think this has helped next time you make a booking on Pebble.
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hello,
Thank you so much for taking the time to leave this review. You will be pleased to know, we are in the final stages up upgrading our system and allowing you to book multiple slots in one go. We realise that many of our customers would prefer this option which is why we have been working hard to get this live as quickly as possible. Once again, thank you so much for leaving this review and if you have any other feedback for us, please feel free to contact us on support@bookpebble.co.uk.
Thank you,
The Pebble Team
