“I couldn't book using my phone, I had to use computer at the point where I was answering medical and photo permission questions. Otherwise easy.
Clare”
Hi there Clare,
We have looked into your booking journey and noticed that you encountered a bug. Our amazing engineers are already looking into this bug and working to see how we can fix it.
Thank you for flagging this and passing along your feedback.
Kind regards,
Melissa from Pebble
“Very frustrating that you don’t have an ‘add to basket’ function when booking multiple classes by the same provider. Also the need to submit medical info for each weekly class, even though they are booked as regular/recurring classes. Medical info is not likely to change from week to week!”
Hi Helene!
Thank you very much for your feedback. You'll be pleased to hear that we have been looking into how we can improve our basket feature, so you might be seeing some exciting updates coming soon!
Secondly, if you create an account and ensure you are logged in when checking out, all of your previous answers to the questions since you created your account (including medical) will be saved in the form so that you can simply resubmit with one click. Have you tried this?
Please feel free to reach out to our customer support team if you have any further questions or feedback!
Kind regards,
Melissa from Pebble
