Hi Mike,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was difficult and frustrating with the navigation process on mobile, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there.
Kind regards,
Melissa from Pebble
Hi Liz,
Thank you for leaving a review. We value all feedback sent into Pebble!
We have had a look at your booking and can see that you successfully selected 1 ticket, added your attendee details to the ticket, and checked out.
You can check out for multiple children by selecting more than 1 ticket at the start of the checkout flow.
If this does not solve your problem, could you please give us a little more information about what you were trying to do and how we could change the website to improve your experience in future.
Please feel free to respond directly to this email.
Warm regards,
Melissa from Pebble
Hi there,
Thank you for taking the time to leav a review about Pebble.
I have had a look into your booking and cannot identify where the refreshing might have happened.
Would you kindly be able to get back to me and let me know which page you were using when this happened, what you saw (e.g any error codes) and provide any more specific details where possible? This will help our team identify and fix any bugs in the system.
Please feel free to respond directly to this email and we will do our best to resolve the issue.
In future if you ever experience any issues or need help while booking, please do not hesitate to contact us via the live chat and our dedicated support team will do their best to assist.
Warm regards,
Melissa from Pebble
Hi Sarah,
Thank you for taking the time to leave a review about Pebble. As a young and growing business, we are always keen to hear feedback on how we can improve our customer's experiences.
We would love to hear why you thought there was too much on the site and which platform you used before (and why you liked them more). Please feel free to respond to this email if you would like to give any suggestions for how we could improve your experience next time!
In future if you ever experience any issues or need help while booking, please do not hesitate to contact us via the live chat and our dedicated support team will do their best to assist.
Warm regards,
Melissa from Pebble
Hi there!
Thanks for submitting your review. As a young and growing business, we take all feedback on board to help us keep improving our user experience.
Most activities on Pebble are aimed at children, so it's important for us to capture their date of birth to ensure our activity providers know who's coming and can keep their activities age-appropriate.
Some providers are now offering tickets for adults to come along too - the team are currently considering how we can make updates to accommodate this.
If you need any support with your next booking process, our support team are readily available on the live chat during working hours.
We hope to see you again soon!
Pebble Team
Hi Ruth,
Thanks for taking the time to leave your review. The issue in this situation was the provider had set for the ticket to be for 2 people and not 1, so this is why you had to put more than one name in. This ticket type was designed for Activity Providers to sell sibling tickets etc, and it seems they accidentally set this up. We've now amended their listing for them and will keep an eye on others using this incorrectly in future.
Enjoy your session!
The Pebble Team
Hi Rueben!
Thank you for sharing your feedback about Pebble. We are a young and growing business so we highly value feedback such as yours to continuously help us improve the user experience.
We are sorry that your experience did not meet expectations this time, and we hope you decide to book with us again.
At the moment you can book for multiple attendees to attend the same session, but we don't yet support bookings for different attendees across different sessions.
If you need any help next time, we also have our support team who are on hand at support@bookpebble.co.uk during regular working hours!
Warm Regards,
Pebble Team
Hi Jen!
Thank you for sharing your feedback about Pebble.
We are sorry that your experience did not meet expectations this time, and we hope you decide to book with us again.
If you would like to take some time to explain in more detail how you think we could improve, we would be happy to see if we could make any changes to improve your experience next time. Please feel free to reply to this email with any additional comments.
If you ever need any help, we also have our support team on hand at support@bookpebble.co.uk during regular working hours!
Warm Regards,
Pebble Team
Hi Ana!
Thank you for taking the time to leave a review about Pebble.
I'm sorry that you did not have a great experience booking an activity on our platform. We designed our platform to be optimised for both mobile and desktop booking, so I would be very keen to hear a bit more about what went wrong:
What kind of browser were you using on your phone and computer? For example, were you trying to book via an in-app browser (such as instagram)?
What made your experience uncomfortable on the computer? How do you think we could make it better?
I would love to hear your thoughts so that we understand how to do better next time.
Warm Regards,
The Pebble Team
