Hi Mike,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was difficult and frustrating with the navigation process on mobile, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there.
Kind regards,
Melissa from Pebble
Hi Liz,
Thank you for leaving a review. We value all feedback sent into Pebble!
We have had a look at your booking and can see that you successfully selected 1 ticket, added your attendee details to the ticket, and checked out.
You can check out for multiple children by selecting more than 1 ticket at the start of the checkout flow.
If this does not solve your problem, could you please give us a little more information about what you were trying to do and how we could change the website to improve your experience in future.
Please feel free to respond directly to this email.
Warm regards,
Melissa from Pebble
Hi there,
Thank you for taking the time to leav a review about Pebble.
I have had a look into your booking and cannot identify where the refreshing might have happened.
Would you kindly be able to get back to me and let me know which page you were using when this happened, what you saw (e.g any error codes) and provide any more specific details where possible? This will help our team identify and fix any bugs in the system.
Please feel free to respond directly to this email and we will do our best to resolve the issue.
In future if you ever experience any issues or need help while booking, please do not hesitate to contact us via the live chat and our dedicated support team will do their best to assist.
Warm regards,
Melissa from Pebble
Hi Sarah,
Thank you for taking the time to leave a review about Pebble. As a young and growing business, we are always keen to hear feedback on how we can improve our customer's experiences.
We would love to hear why you thought there was too much on the site and which platform you used before (and why you liked them more). Please feel free to respond to this email if you would like to give any suggestions for how we could improve your experience next time!
In future if you ever experience any issues or need help while booking, please do not hesitate to contact us via the live chat and our dedicated support team will do their best to assist.
Warm regards,
Melissa from Pebble
Hi there!
Thanks for submitting your review. As a young and growing business, we take all feedback on board to help us keep improving our user experience.
Most activities on Pebble are aimed at children, so it's important for us to capture their date of birth to ensure our activity providers know who's coming and can keep their activities age-appropriate.
Some providers are now offering tickets for adults to come along too - the team are currently considering how we can make updates to accommodate this.
If you need any support with your next booking process, our support team are readily available on the live chat during working hours.
We hope to see you again soon!
Pebble Team
Hi Ruth,
Thanks for taking the time to leave your review. The issue in this situation was the provider had set for the ticket to be for 2 people and not 1, so this is why you had to put more than one name in. This ticket type was designed for Activity Providers to sell sibling tickets etc, and it seems they accidentally set this up. We've now amended their listing for them and will keep an eye on others using this incorrectly in future.
Enjoy your session!
The Pebble Team
Hi Rueben!
Thank you for sharing your feedback about Pebble. We are a young and growing business so we highly value feedback such as yours to continuously help us improve the user experience.
We are sorry that your experience did not meet expectations this time, and we hope you decide to book with us again.
At the moment you can book for multiple attendees to attend the same session, but we don't yet support bookings for different attendees across different sessions.
If you need any help next time, we also have our support team who are on hand at support@bookpebble.co.uk during regular working hours!
Warm Regards,
Pebble Team
Hi Jen!
Thank you for sharing your feedback about Pebble.
We are sorry that your experience did not meet expectations this time, and we hope you decide to book with us again.
If you would like to take some time to explain in more detail how you think we could improve, we would be happy to see if we could make any changes to improve your experience next time. Please feel free to reply to this email with any additional comments.
If you ever need any help, we also have our support team on hand at support@bookpebble.co.uk during regular working hours!
Warm Regards,
Pebble Team
Hi Ana!
Thank you for taking the time to leave a review about Pebble.
I'm sorry that you did not have a great experience booking an activity on our platform. We designed our platform to be optimised for both mobile and desktop booking, so I would be very keen to hear a bit more about what went wrong:
What kind of browser were you using on your phone and computer? For example, were you trying to book via an in-app browser (such as instagram)?
What made your experience uncomfortable on the computer? How do you think we could make it better?
I would love to hear your thoughts so that we understand how to do better next time.
Warm Regards,
The Pebble Team
Hi Diego!
Thank you for taking the time to leave a review about our platform.
I have taken a look into your booking and I can see that you booked 12 sessions. On the booking confirmation screen, it states 1 x Standard Ticket which is valid for all 12 sessions in your block booking. Please refer to your booking confirmation email for the full list of dates and times to attend. If something doesn't look right in your confirmation email, please do not hesitate to reach out.
I understand that this has caused some confusion, so we have taken your feedback on board and plan to make changes to how we display this information moving forwards.
Please feel free to reply to this email if you have any further questions or comments!
Warm Regards,
Pebble Team
Hi there!
We received your anonymous three-star review about Pebble where you described the booking process as long.
We would love to know how we could do better to improve your experience on our website next time.
If you would like to let us know how you think we could do better, we would love to hear your feedback and comments.
Please feel free to contact us at reviews@bookpebble.co.uk.
Kind Regards,
The Pebble Team
Hi there!
Thank you for taking the time to leave a review.
I'm very sorry to hear that you couldn't find the right course and found Pebble confusing.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What were you trying to book when you logged onto Pebble?
What went wrong during your booking journey?
What kind of device and browser were you using?
How do you think we could do better next time?
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi Antonia!
Thank you for taking the time to leave a review.
I'm very sorry to hear that you had some issues viewing the full address for the venue after booking.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
You should have received an email which includes everything you need to know before attending your class.
If you did not receive this email, or the address did not display correctly inside this email, could you please let us know by replying to this message with a screenshot?
Furthermore, if you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
“I had to try and register a couple of times and go back and forth creating an account, which is why I have dropped a star. Also the search brought up everything still.”
Hi Michelle!
Thank you for taking the time to leave a review.
I'm very sorry to hear that you struggled with creating an account and making a search.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What was your aim when you logged onto Pebble?
What went wrong during your booking journey? (For example, was it a bug or did you struggle to find the correct sign-up page?)
How do you think we could do better next time?
What device and browser were you using?
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi there!
Thank you for taking the time to leave a review. I'm very sorry to hear that you couldn't book everything in one go.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
Pebble recently launched a new basket feature which allows you to book multiple sessions within the same activity in one go.
I can see that you wanted to book multiple sessions across different activities, which is not currently supported.
We have reached out to the provider and recommended that they add all of their sessions to the same activity, to support a smoother booking experience.
We have also recorded your feedback internally for future reference.
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hello,
Thank you for taking the time to leave your review. We are sorry to hear that you found it confusing to find the information you were looking for but we would be grateful to connect with you to learn more about what was missing and how we can improve our platform. As your feedback is anonymous, please feel free to contact us by emailing support@bookpebble.co.uk and one of our team members will contact you directly.
Thank you again!
The Pebble Team
