“I couldn't book using my phone, I had to use computer at the point where I was answering medical and photo permission questions. Otherwise easy.
Clare”
Hi there Clare,
We have looked into your booking journey and noticed that you encountered a bug. Our amazing engineers are already looking into this bug and working to see how we can fix it.
Thank you for flagging this and passing along your feedback.
Kind regards,
Melissa from Pebble
“Very frustrating that you don’t have an ‘add to basket’ function when booking multiple classes by the same provider. Also the need to submit medical info for each weekly class, even though they are booked as regular/recurring classes. Medical info is not likely to change from week to week!”
Hi Helene!
Thank you very much for your feedback. You'll be pleased to hear that we have been looking into how we can improve our basket feature, so you might be seeing some exciting updates coming soon!
Secondly, if you create an account and ensure you are logged in when checking out, all of your previous answers to the questions since you created your account (including medical) will be saved in the form so that you can simply resubmit with one click. Have you tried this?
Please feel free to reach out to our customer support team if you have any further questions or feedback!
Kind regards,
Melissa from Pebble
Hi Mike,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was difficult and frustrating with the navigation process on mobile, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there.
Kind regards,
Melissa from Pebble
Hi Liz,
Thank you for leaving a review. We value all feedback sent into Pebble!
We have had a look at your booking and can see that you successfully selected 1 ticket, added your attendee details to the ticket, and checked out.
You can check out for multiple children by selecting more than 1 ticket at the start of the checkout flow.
If this does not solve your problem, could you please give us a little more information about what you were trying to do and how we could change the website to improve your experience in future.
Please feel free to respond directly to this email.
Warm regards,
Melissa from Pebble
Hi there,
Thank you for taking the time to leav a review about Pebble.
I have had a look into your booking and cannot identify where the refreshing might have happened.
Would you kindly be able to get back to me and let me know which page you were using when this happened, what you saw (e.g any error codes) and provide any more specific details where possible? This will help our team identify and fix any bugs in the system.
Please feel free to respond directly to this email and we will do our best to resolve the issue.
In future if you ever experience any issues or need help while booking, please do not hesitate to contact us via the live chat and our dedicated support team will do their best to assist.
Warm regards,
Melissa from Pebble
