Hi Behrooz,
Thanks so much for taking the time to review your experience on Pebble.
I've reviewed our records and can see that you previously tried to register and had an issue registering for our Nursery portal. This sometimes happens when the details you are using don't match the details held by the Nursery.
I've sent you a private email to find out more about this, help you further, and identify any further issues or errors you might have encountered.
Kind regards,
The Pebble Team
Hi there!
Thank you for taking the time to leave a review. I'm very sorry to hear that you didn't think the booking process was easy.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What were you trying to book when you logged onto Pebble?
What went wrong during your booking journey?
What kind of device and browser were you using?
How do you think we could do better next time?
Lastly, I'm pleased to let you know that we are in the process of making some changes to our activities marketplace to support a smoother search and booking experience. It would be great to hear whether you think this has helped next time you make a booking on Pebble.
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi Eleni,
Thank you for taking the time to leave your review. For the current SPOOKY promotion, the discount is valid for 20% off your booking but the discount is capped at £10 which I believe equates to the 10% of the booking you likely made via Pebble.
We do apologise for the confusion around the details of the promotion and based on your feedback we are reviewing the clarity of how we communicate our Ts &Cs about for our promotions in the future. Thank you again for sharing your experience, this feedback is critical to continuously improve our user experience.
If you need any additional support, please let us know by emailing support@bookpebble.co.uk.
Kind Regards,
The Pebble Team
“Bit challenging, feels like there are quite a few obstacles to get through to actually book but once I’ve found what I’m looking for, the experience is fine.”
Hi Bryanne!
Thank you for taking the time to leave a review. I'm very sorry to hear that you had some obstacles while using Pebble.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What were you trying to book when you logged onto Pebble?
What went wrong during your booking journey?
Has your experience improved since you left your review?
How do you think we could do better next time?
Lastly, I'm pleased to let you know that we are in the process of making some changes to our activities marketplace to support a smoother search and booking experience. It would be great to hear whether you think this has helped next time you make a booking on Pebble.
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hello,
Thank you so much for taking the time to leave this review. You will be pleased to know, we are in the final stages up upgrading our system and allowing you to book multiple slots in one go. We realise that many of our customers would prefer this option which is why we have been working hard to get this live as quickly as possible. Once again, thank you so much for leaving this review and if you have any other feedback for us, please feel free to contact us on support@bookpebble.co.uk.
Thank you,
The Pebble Team
