“Block booking can only be done in its entirety, so Mon-Fri for a complete term or as offered. The alternative is to select every single session individually, you should be able to block book but still be able to select which day/s throughout a term this should apply to so that I can book all Tuesday for the term.”
“It's not clear how to book before school & after school clubs in the same booking. I am now doing it twice, which seems inefficient and not as good as the old system”
“Not easy to use
Unable to shop multiple days/blocks for more than one person
Should have add to basket then pay all together at the ends
Not user friendly”
“Can't proceed with booking if discount code applied.. proceed to payment wouldn't work with a free booking
Kept taking me back to beginning
Wouldn't register details”
Hi Mary,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was clunky with the payment process, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there.
Kind regards,
Melissa from Pebble
Hi Debbie,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was difficult and frustrating with the navigation process on mobile, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there.
Kind regards,
Melissa from Pebble
Hi Eleanor,
Thank you for leaving a review about Pebble!
As a young and growing business we are always very keen to hear feedback about what we could do better.
We would love to hear some more specific details about your feedback, such as what you found hard, and which pages specifically were difficult to navigate. This will help us pinpoint exactly which areas of the website we need to consider changing in future!
Please feel free to reply directly to this email if you wish to pass on any more details. Your feedback will be greatly appreciated! :)
Warm regards,
Melissa from Pebble
Hi Hannah,
Thank you for taking the time to leave a review about Pebble.
We had a look into your booking and noticed a bug in the checkout flow when using the DOB date picker. This bug was introduced as when we released a new feature very recently. Our engineers dived straight into fixing it and there should now no longer be any problems.
We noticed that this particular bug was most common with older iOS versions. We recommend updating your phone to the latest version to reduce the likelihood of encountering any issues.
If you experience this issue again, please do not hesitate to contact our support team via the live chat and we will do our best to resolve it as quickly as possible.
Once again, we apologise that you encountered a bug on the site and we hope to see you book with us again soon!
Warm regards,
Melissa from Pebble
Hi there,
Thank you for taking the time to leave a review about Pebble. As a young and growing business, we are always keen to hear feedback on how we can improve our customer's experiences.
Would you kindly be able to let me know any more specific details where possible to help our team identify and fix any bugs in the system? E.g, what you saw (e.g any error codes), and which pages took particularly long while you were booking.
Please feel free to respond directly to this email and we will do our best to resolve the issue.
In future if you ever experience any issues or need help while booking, please do not hesitate to contact us via the live chat and our dedicated support team will do their best to assist.
Warm regards,
Melissa from Pebble
“It would be better if you could say child is aged "0-1" or "1-2" rather than need their birth dates. DOB isn't necessary for the adults at all, especially if you can book on behalf of others.”
Hi there,
Thank you for leaving a review about Pebble.
I'm pleased to say that by popular demand we will soon be releasing a new feature which allows adults to skip the date of birth when checking out!
As a small and growing business we always appreciate feedback which can help us improve our customers' experiences. We have noted your request about the child's age for future reference.
Kind regards
Melissa from Pebble
Hi Hannah!
Thank you for leaving a review about Pebble.
We value every review because your feedback helps us improve the experience for everyone on our platform.
We have had a look into your account and can see that you used Stripe Link to make your payment. It would be great to know if you found this payment method easier than others and why. Please feel free to respond to this email directly with any further comments or specific suggestions that could help us improve your experience next time.
If you need help again, our support team are readily available on the live chat to help during regular working hours.
Warm Regards,
Pebble Team
“It seems overly complicated and it is not possible to put the tickets for two different kids in the basket when booking activities for different age groups. Also my kid is 5 years old and I got a notification that she is outside the 4-5 year group when I booked her camp.”
Hi Irene!
Thank you for sharing your feedback about Pebble.
It looks like you wanted to book different tickets for different age groups in one go. Unfortunately this is not something that we support at the moment. We are a growing business, and we highly value feedback such as this.
We are sorry that your experience did not meet expectations this time, and we hope you decide to book with us again.
If you ever need any help, please do not hesitate to reach out to our team at support@bookpebble.co.uk who are on hand during regular working hours!
Warm Regards,
Pebble Team
