Hi Hannah,
Thank you for taking the time to leave a review about Pebble.
We had a look into your booking and noticed a bug in the checkout flow when using the DOB date picker. This bug was introduced as when we released a new feature very recently. Our engineers dived straight into fixing it and there should now no longer be any problems.
We noticed that this particular bug was most common with older iOS versions. We recommend updating your phone to the latest version to reduce the likelihood of encountering any issues.
If you experience this issue again, please do not hesitate to contact our support team via the live chat and we will do our best to resolve it as quickly as possible.
Once again, we apologise that you encountered a bug on the site and we hope to see you book with us again soon!
Warm regards,
Melissa from Pebble
Hi there,
Thank you for taking the time to leave a review about Pebble. As a young and growing business, we are always keen to hear feedback on how we can improve our customer's experiences.
Would you kindly be able to let me know any more specific details where possible to help our team identify and fix any bugs in the system? E.g, what you saw (e.g any error codes), and which pages took particularly long while you were booking.
Please feel free to respond directly to this email and we will do our best to resolve the issue.
In future if you ever experience any issues or need help while booking, please do not hesitate to contact us via the live chat and our dedicated support team will do their best to assist.
Warm regards,
Melissa from Pebble
“It would be better if you could say child is aged "0-1" or "1-2" rather than need their birth dates. DOB isn't necessary for the adults at all, especially if you can book on behalf of others.”
Hi there,
Thank you for leaving a review about Pebble.
I'm pleased to say that by popular demand we will soon be releasing a new feature which allows adults to skip the date of birth when checking out!
As a small and growing business we always appreciate feedback which can help us improve our customers' experiences. We have noted your request about the child's age for future reference.
Kind regards
Melissa from Pebble
Hi Hannah!
Thank you for leaving a review about Pebble.
We value every review because your feedback helps us improve the experience for everyone on our platform.
We have had a look into your account and can see that you used Stripe Link to make your payment. It would be great to know if you found this payment method easier than others and why. Please feel free to respond to this email directly with any further comments or specific suggestions that could help us improve your experience next time.
If you need help again, our support team are readily available on the live chat to help during regular working hours.
Warm Regards,
Pebble Team
“It seems overly complicated and it is not possible to put the tickets for two different kids in the basket when booking activities for different age groups. Also my kid is 5 years old and I got a notification that she is outside the 4-5 year group when I booked her camp.”
Hi Irene!
Thank you for sharing your feedback about Pebble.
It looks like you wanted to book different tickets for different age groups in one go. Unfortunately this is not something that we support at the moment. We are a growing business, and we highly value feedback such as this.
We are sorry that your experience did not meet expectations this time, and we hope you decide to book with us again.
If you ever need any help, please do not hesitate to reach out to our team at support@bookpebble.co.uk who are on hand during regular working hours!
Warm Regards,
Pebble Team
“Booked fine but website crashed when I tried to create an account, now it won't let me log in as it won't send me a new verification code to my mobile phone!”
Hi Chrissy,
We sincerely apologise that you encountered these issues while using the Pebble website.
Our dedicated customer service team is on hand during regular working hours to help if you ever encounter issues like the above.
I have escalated this to our developers.
Warm Regards,
Pebble
Hi Nicola,
Thank you for your feedback.
I can see that you made a booking in our nursery booking portal.
I've investigated what happened with your booking, and it looks like you encountered a one-off error. I can see that your booking went through successfully in the end.
We care about all of our customers and are very sorry to hear that your experience on our nursery booking platform did not meet our high standards this time.
If you encounter this issue again, please do not hesitate to send a screenshot of your error to support@bookpebble.co.uk and we will troubleshoot the issue immediately.
Warm Regards,
Pebble Team
Hi there!
Thank you for taking the time to leave a review about Pebble.
Currently we show the following popups:
1. Cookie consent request
2. After you complete a booking, we ask how you heard about Pebble
It would be great to hear how you think we could improve our popup messaging!
Lastly, I would be very keen to hear why you struggled to make a booking:
What were you trying to book on our website?
How could your experience be improved?
Your thoughts and feedback are extremely valuable to us here at Pebble. As a young and growing business, we are always keen to understand how we can do better.
I look forward to hearing your response!
Kind Regards,
Pebble Team
HI Donna!
Thank you for leaving a review about Pebble. It's great to hear that you think our platform works well for you!
We reached out last week to understand why you left a two star rating, so that we can check if anything went wrong while you were making a booking.
If you have any concerns or feedback, please do not hesitate to reply to this email to reach out to us at support@bookpebble.co.uk.
Warm Regards,
Pebble Team
Hi there!
Thank you for making a booking with Pebble and taking the time to leave a review.
As a young and growing business, we really value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What did you find confusing on Pebble?
What were you trying to do when you logged onto Pebble?
What kind of device and browser were you using?
How do you think we could do better next time?
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk
Warm Regards,
The Pebble Team
Hi Helen!
Thank you for taking the time to leave a review.
I'm very sorry to hear that you had some problems while booking on Pebble.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What were you trying to do when you logged onto Pebble?
What went wrong during your booking journey?
What kind of device and browser were you using?
How do you think we could do better next time?
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi Claire!
Thank you for taking the time to leave a review.
I'm very sorry to hear that you found Pebble hard to navigate.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What was your aim when you logged onto Pebble?
What went wrong during your booking journey?
How do you think we could do better next time?
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi there,
Thanks so much for taking the time to leave your feedback. We're a growing company and value all of the sentiment and suggestions from Customers.
We take data and privacy very seriously at Pebble and only collect the absolute essential needed by the Activity Provider to run their session safely. At the moment this just includes the child's name and date of birth. The date of birth is needed to be able to ensure the session is age appropriate.
If you have any further thoughts, please do feel free to get in touch.
Kind regards,
The Pebble Team
Hi Maggie,
Thank you for leaving a review about Pebble.
We recently launched a new feature which allows you to add multiple sessions to your basket within the same activity page. Unfortunately, we do not yet support a shopping basket across different activity pages.
We reached out to Secret Garden to recommend creating all of their sessions within the same activity page to support a smoother booking journey.
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi Scarlett,
Thank you for this feedback and for making us aware of the issues you experienced while trying to book an activity. After receiving your feedback, our engineering team investigated the matter and have already found a solution. Our management team will be following up with you directly to learn more about your experience but we wanted to thank you for taking the time to raise this issue as we rely on your feedback to constantly improve our platform.
Thank you,
The Pebble Team
Hi there,
Thanks for reaching out. We've contacted you privately about this, but please can you get in touch with us at support@bookpebble.co.uk and we'll be more than happy to help with this. We've been able to locate your booking today where the code was typed incorrectly so we'd love to resolve this for you.
Kind regards,
The Pebble Team
Hi Lucy,
Thank you very much for taking the time to provide this feedback. While we are truly sorry that you did not have an ideal experience, I am happy to say that this has been raised before and we are only days away from having the ability to add multiple sessions to one booking. Once again, feedback like yours is what we use to constantly improve our platform so we truly thank you for your honest review.
If you need anything else or have any other questions, please let us know and we will be more than happy to help.
Kind Regards,
The Pebble Team
“I wanted to book multiple single classes as I would miss some classes in the block and it was very time consuming as I wasn’t able to select multiple single classes to pay in one go I had to pay for them individually.”
Hello,
Thank you so much for taking the time to provide this valuable feedback as we are constantly looking for ways to improve your experience on Pebble. We are pleased to let you know that we have taken this feedback into consideration and have already starting making upgrades to how many sessions you can book at one time. We expect these upgrades to be live on our platform in the very near future, so the next time you book on Pebble you will be able to select multiple single classes and paying for them in one go. As always, if you have any other feedback on how Pebble can improve your experience, please feel free to contact our Customer Success team by emailing support@bookpebble.co.uk.
Thank again for your review and we hope you have a great rest of your day!
Kind Regards,
The Pebble Team
